BMW and Mazda of Crystal Lake

BEST Car Buying Experience in my Life! Car Buying does not have to be stressful when you buy a car from Michelle Canova! She's friendly, honest, knowledgeable and beautiful to boot! The e Car Buying does not have to be stressful when you buy a car from Michelle Canova! She's friendly, honest, knowledgeable and beautiful to boot! The entire dealership welcomes you and is ready to offer helpful advice, great prices and a friendship that can last well after your car buying experience. There is absolutely NO pressure at this dealership because they actually have your best interests at heart. They work hard to earn your business, and coutresy and honesty is a welcome change of pace. Trust me....make your car purchases here and ask for Michelle Canova if you want the best experience ever !!!!!! More

Great Energy, Great Deals I loved working with Heather! She was so nice and was willing to show and explain everything to us. We came in looking for a BMW X1 but ended up with I loved working with Heather! She was so nice and was willing to show and explain everything to us. We came in looking for a BMW X1 but ended up with a Mazda CX-5 Grand Tourung. I can definitely see us doing business with them in the future! More

Our New 2019 X5 We worked with Heather on getting our new car. The experience of buying this car was fast and smooth. Heather has a great personality and great to wor We worked with Heather on getting our new car. The experience of buying this car was fast and smooth. Heather has a great personality and great to work with More

Sales process Michelle was excellent...would buy another car from her. Very happy. Love our car. I don't know what else to say...everything went as we wanted it to Michelle was excellent...would buy another car from her. Very happy. Love our car. I don't know what else to say...everything went as we wanted it to. More

BEST CAR BUYING EXPERIENCE I HAVE EVER HAD!! Very rarely do I write a review for any business that I patronize but the folks at Anderson (Crystal Lake) truly deserve some recognition. Since I am Very rarely do I write a review for any business that I patronize but the folks at Anderson (Crystal Lake) truly deserve some recognition. Since I am/was an out of state buyer, the connection with the sales and customer service team REALLY was important to me and I must say Anderson did not disappoint. The first step was selecting and inquiring about the vehicle. Leah and Derek ensured all of my initial concerns and questions were answered as I only had pictures and some general information to go on. Believe me when you are traveling 600 miles to see a car, having some peace of mind is worth its weight in gold and both Leah and Derek made sure I was satisfied. Derek Gruendemann helped work out a good deal for the car and made what I believe to be a sincere attempt that was good for both me and the dealership. I arranged my flight to Chicago with my girlfriend to see the car, contacted Derek and Leah and they were kind enough to arrange transportation from my Chicago hotel to Crystal Lake (about a 45 minute drive). While this may seem like a standard customer service courtesy, IT'S NOT!! I had previously scheduled an out of town visit to a well known national dealership in Atlanta and they absolutely would not offer to transport customers to their dealership which is one of the reasons I canceled my visit to their dealership other than getting a better offer from Anderson. So the next morning after arriving in Chicago is when we meet Tyler Stevens. Tyler was our Salesman who also helped with shuttling us to the dealership. Tyler was a great guy, very helpful and very personable. We arrived at the dealership, saw and test drove the car (KIA STINGER GT2), loved it, finalized the deal and completed the paperwork with Rich Spears. Rich was a very knowledgeable guy who handles all the financial things with purchasing the vehicle. While all this financial stuff was going on, Tyler actually helped build and test drive a new BMW X5 that my girlfriend plans to buy in a few months. To make a very long story short, these guys are great, they were very nice without being overbearing, picked us up, offered us lunch, made a great deal on a used car and worked out a potential future deal on another car. The AWESOME customer service and knowledgeable team was well worth the time, money and effort to travel to purchase a vehicle that I absolutely LOVE!!! Thanks to everyone at ANDERSON CRYSTAL LAKE!!! WE WILL BE BACK!!! More

Great Experience buying a car Bob Miller was outstanding. It was a no-pressure car buying experience. I would highly recommend Bob Miller and this dealership to anyone. Thanks Bob! Bob Miller was outstanding. It was a no-pressure car buying experience. I would highly recommend Bob Miller and this dealership to anyone. Thanks Bob! More

Terrific experience buying a car I’ve bought many a cars over the years. Each of those experiences have always been in a word; bad. That is until I walked into Crystal Lake BMW and wa I’ve bought many a cars over the years. Each of those experiences have always been in a word; bad. That is until I walked into Crystal Lake BMW and was greeted by Michelle. Friendly and knowledgeable and really listened to what I wanted and found that perfect car for me. No pressure from her, the GM, or finance. All around pleasant and accommodating. I highly recommend CL BMW. Ask for Michelle! More

Great Experience Excellent experience. Very easy to work with on the purchase of my new car. I would recommend working with this dealership. Great team from the sal Excellent experience. Very easy to work with on the purchase of my new car. I would recommend working with this dealership. Great team from the sales experience, finalizing the purchase and finance. More

Easy to work with, straightforward sales process A breath of fresh air working with this dealership on my new car purchase. Bob and Derek G. were a great team who were transparent and straightforward A breath of fresh air working with this dealership on my new car purchase. Bob and Derek G. were a great team who were transparent and straightforward from the very beginning. They made the whole process smooth and easy. The internet team matched pricing for me on a vehicle and helped locate the options I was looking for. I got a fair price for my trade-in and was in & out without hassle. There were none of the game and gimmicks that I've seen at a lot of the other dealerships, so I was happy with finding these guys and will probably do business with them again when I'm next in the market. Highly recommended! More

Excellent experience! We recently purchased a 2018 Mazda CX-5 at the Crystal Lake Mazda/ BMW dealership. Everyone was wonderful to work with from our client advisor, Bob Mi We recently purchased a 2018 Mazda CX-5 at the Crystal Lake Mazda/ BMW dealership. Everyone was wonderful to work with from our client advisor, Bob Miller, to Rob Jacobus from the service department, the sales manager, and finance manager. They made the process quick, easy, and seamless. We felt that they actually had our best interest at heart and immediately followed up with each interaction we had with them. They were also extremely helpful in explaining the features of the vehicle and even offered an extended review of the features. We are thrilled to be able to continue our relationship with this dealership and would highly recommend them to anyone! More