BMW and Mazda of Crystal Lake

Pre-owned purchase. Drove an hour and a half to inspect and test drive a particular make and model vehicle that was not available closer to where I live. Worked out a go Drove an hour and a half to inspect and test drive a particular make and model vehicle that was not available closer to where I live. Worked out a good trade value and pre-owned price. Very accommodating from beginning to end. James Orton was a pleasure to work with. More

Pleasant ,no pressure experience Great experience! The whole thing was seamless. Bob was patient with me when I was making my decision, never once felt pressured like other dealership Great experience! The whole thing was seamless. Bob was patient with me when I was making my decision, never once felt pressured like other dealerships I’ve been too. Definitely recommend this dealership and Bob! More

Mazda 6 GTR I visited a few different dealerships searching for a new car. Bob Miller was by far the best salesman i had an experience with. The dealership allowe I visited a few different dealerships searching for a new car. Bob Miller was by far the best salesman i had an experience with. The dealership allowed for a quick and painless experience with the initial test drive as well as the actual purchasing process. I couldnt be happier and highly recommend this dealer to others. More

Just ask Jordon to find you the car of your dreams! I met Jordan after spending months of searching for a convertible. He invited me to the dealership to look at a couple of cars in my price range. I kn I met Jordan after spending months of searching for a convertible. He invited me to the dealership to look at a couple of cars in my price range. I knew as I approached the entrance to the dealership that this dealership was different. Jordan was waiting for me, greeted me at the door with a smile, and said "you must be Shari." Prior to my arrival I told Jordan what I was looking for and the very first car he showed me was the perfect match! Jordan and I took it for a test drive where he was knowledgeable and extremely helpful - giving me information that helped make the decision whether I should purchase the car. Jordan was waiting for me again when I came back to pick up the car after the maintenance inspection even though it was his day off. He helped me until the papers were signed and even went through all of the car's features with me despite it being his day off. Everyone I met at this dealership treated me like a queen. Unlike other dealerships, they understand that their customers deserve to be treated with respect. I highly recommended Jordan! More

First car! As someone who just went and bought their first car, they made the experience enjoyable and easy! I would definitely recommend their service to others As someone who just went and bought their first car, they made the experience enjoyable and easy! I would definitely recommend their service to others! More

Jordan was Great! Great, clean dealership. Jordan was Great! Very knowledgeable about the vehicles they had available for sale. I purchased a Jeep Wrangler and im very Great, clean dealership. Jordan was Great! Very knowledgeable about the vehicles they had available for sale. I purchased a Jeep Wrangler and im very happy with the purchase! More

Mazda Owner I have purchased numerous vehicles over the years from local dealers, none have ever been as easy as it has been with Crystal lake Mazda. On my third I have purchased numerous vehicles over the years from local dealers, none have ever been as easy as it has been with Crystal lake Mazda. On my third vehicle purchase from them and have always been able to work a deal without any hassle. Excellent dealer with very knowledgeable staff! More

Easiest new car purchase ever I went in one night to basically get more information on the Mazda CX5. Jordan answered all of my questions and concerns and worked with me so well th I went in one night to basically get more information on the Mazda CX5. Jordan answered all of my questions and concerns and worked with me so well that I walked out with a brand new CX5! Jordan was very knowledgeable and so approachable that the whole new car purchase experience was the best I've ever had. He even called me the day of a very big snow fall to see how my new car handled it. Now that's service with a smile! More

2nd purchase 11 years ago I purchased a BMW from Anderson. It was a very pleasant experience. That brought me back for round 2 and I bought a Mazda CX-5 Grand To 11 years ago I purchased a BMW from Anderson. It was a very pleasant experience. That brought me back for round 2 and I bought a Mazda CX-5 Grand Touring, which they had to bring in from a dealer in WI so I could get the color I wanted. I got a solid deal, and the service I received and always have received is what brought me back again. I highly recommend Anderson BMW, Mazda and Volkswagen. More

Fabulous car buying experience! Absolutely the most pleasurable car buying experience we have ever had. Michelle Canova is such a friendly, customer oriented salesperson who was so w Absolutely the most pleasurable car buying experience we have ever had. Michelle Canova is such a friendly, customer oriented salesperson who was so willing to go above and beyond to make sure we were completely satisfied with our car purchase. The night we picked up the car we had a very complete orientation session with a very patient and knowledgeable young man. He explained every button and setting and set up our phones to sync with the car. We were also introduced to the service department and they set up our 30 day check appointment. The financing department was also just as professional and friendly as you could ever hope for. I will be recommending this car dealer to everyone I know that is in the market for a new car. More