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BMW and Mazda of Crystal Lake
Crystal Lake, IL
596 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 596 reviews
February 23, 2019
Very friendly Eric was extremely nice and helpful. Had the car ready for me when I arrived. He even put the car up on the lift for me to inspect underneath the vehi Eric was extremely nice and helpful. Had the car ready for me when I arrived. He even put the car up on the lift for me to inspect underneath the vehicle. Very nice and friendly atmosphere inside the dealership as well. More
by StangBro
Employees Worked With
Eric Pedersen
February 19, 2019
Better customer servyce Car never gets washed. Other dealerships do free car washes without having to ask. No one ever greets when pulling the car into the garage. Car is Car never gets washed. Other dealerships do free car washes without having to ask. No one ever greets when pulling the car into the garage. Car is always out of place in terms of settings and always has smudges all over the steering wheel. More
by Cmazz
February 17, 2019
Great service Went in to compare a couple different brands of cars. Very helpful sales person who gave me pros and cons of both brands. Offered different financing Went in to compare a couple different brands of cars. Very helpful sales person who gave me pros and cons of both brands. Offered different financing options. More
by Mazdabuyer
Employees Worked With
Rich Spears, Jordan Acevedo
February 10, 2019
Just leased my new Mazda CX-5!!! Bob Miller Helped me choose my 2019 Mazda CX-5 and I’m in love with it so far! I did a lot of research and read so many awesome reviews about it befor Bob Miller Helped me choose my 2019 Mazda CX-5 and I’m in love with it so far! I did a lot of research and read so many awesome reviews about it before I decided to test drive. Bob is very knowledgeable and showed me all the specific features of the car to really seal the deal. He is a real professional and will take the best care of you! I’d recommend him and the Mazda CX-5 to any of my friends and family. More
by Olivia1990
Employees Worked With
Bob Miller, Rich Spears
February 07, 2019
Recall / Mazda 6 Very pleased with how I was kept up to date while my car was being fixed free of charge by Mazda. No problems at all. Very pleased with how I was kept up to date while my car was being fixed free of charge by Mazda. No problems at all. More
by Recalled
Employees Worked With
Rob Jacobus
January 22, 2019
Dearlership No high pressure Great Sale person answer all my question about the car Would recommend to my friend glad a stop at the dearlershipfor a quote No high pressure Great Sale person answer all my question about the car Would recommend to my friend glad a stop at the dearlershipfor a quote More
by Pizza Man
January 21, 2019
No Hassle Car Buying Experience Jordan was knowledgeable and a pleasure to work with. Very patient! Totally low to no pressure when we walked into the Dealership to look at a CX-9. Jordan was knowledgeable and a pleasure to work with. Very patient! Totally low to no pressure when we walked into the Dealership to look at a CX-9. Went for a test drive and Jordan came along and answered all of our questions (I had quite a few). Wasn't planning on buying a car that day but we did and I couldn't be happier. Great follow-up, great management, great dealership. My first experience with Mazda, sure not to be the last. More
by Cari
Employees Worked With
Jordan Acevedo
January 20, 2019
Great Service I can always count on my car being well taken care of. I drive a lot and rely on my car for work. I know that if anything is needed, I can count on th I can always count on my car being well taken care of. I drive a lot and rely on my car for work. I know that if anything is needed, I can count on the service team to get the job done and have my car like new. More
by Amrubio
Employees Worked With
Eddie Rubio
January 19, 2019
Easy car buying Jordon is knowledgeable,low pressure and patient. I would highly recommend Jordan and Crystal Lake Mazda if you are in the market for a new car, it wa Jordon is knowledgeable,low pressure and patient. I would highly recommend Jordan and Crystal Lake Mazda if you are in the market for a new car, it was the best car buying experience I've had. More
by BB213
Employees Worked With
Jordan Acevedo
January 19, 2019
Customer Setvice is a JOKE Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge Well I wish I could say that the 5th time was the charm but that’s not the case!!!! I don’t understand how the Regional Manager (Dan) can acknowledge and agree that there are safety issues with my vehicle and still nothing is done. Wait, check that - there is something done - they put you right back into the vehicle! Then when they have the chance to do what’s right to make things right they are too interested in money to take care of the customer. CUSTOMER SERVICE IS A JOKE!!!! STAY AWAY from this dealership and from Mazda vehicles in general!! After having my vehicle in 4 times for THE SAME ISSUE they kept it for 13 days. During this time they asked to drive it to see if they could duplicate the problem- even though we had provided pictures of the issues. We agreed to this but boy were we shocked. 347 miles put on my car!!!!!! When was it in the shop!!!! As if that wasn’t bad enough, when we picked it up it had less the a quarter tank of gas!!! When I asked about gas I was told “the service manager will have to approve that”. To top it off we were asked to purchase an additional piece of software to “hopefully fix the issue” when the car is still under warranty! The person that we spoke to in the service is rude and is of the opinion that women don’t know anything about electronics or cars. When we called to report our unhappiness with the service it was a big “oh well” from our sales person all the way up to the dealership manager. They did say “when you’re back in the area we’ll give you a tank of gas” - really??? Stay away from this dealership and from their service department. More
by Mazada Experience-what a joke
