BMW and Mazda of Crystal Lake

Pleasantly Serprised All too often when visiting car dealership there's a feeling of apprehension. But, it's not the at The BMW dealership in Crystal Lake. Everyone we met All too often when visiting car dealership there's a feeling of apprehension. But, it's not the at The BMW dealership in Crystal Lake. Everyone we met during our visit was corgal, knowledgeable and willing to take the time to get to know us and accomodate our needs. We initially came to have our vehicle appraised and consider our options. In the end we traded in our vehicle (we were happy with the trade-in $ amount. Which was given by the way, without obligation to buy another vehicle). So this, did give us an opportunity to look at a new vehicle. Special thanks to Michelle's efforts in finding just the right vehicle for my wife. We test drove several vehicles before finding just the right one. She's soooo happy! We look forward to buying our next vehicle at BMW in Crystal Lake! More

2018 BMW X1 Michelle helped us find exactly what we were looking for at a reasonable price which made the sale extremely smooth, none of the pressure or awkwardne Michelle helped us find exactly what we were looking for at a reasonable price which made the sale extremely smooth, none of the pressure or awkwardness of a typical car sales experience. Thanks again Michelle & Anderson Crystal Lake! More

Couldn’t be happier getting this Mazda. I was driving around a black 08 Chevy Impala SS for a few years before looking into buying something with similar power, better gas mileage and better I was driving around a black 08 Chevy Impala SS for a few years before looking into buying something with similar power, better gas mileage and better style at the same time. I looked into the Mazda 6 GT in soul red at my local dealership and instantly loved the performance of the car besides the amazing looks inside and out. The sport mode feature is great for passing people up or merging into high speeds. Also, one of the best things about this car is that there’s not many on the road which makes you stand out so much more from all the Camry and Accords. Working with my dealership was a smooth process and they really helped me out in choosing what I wanted, very friendly and clean dealership. More

Good experience The whole process, from walking in the door (w/the intention of buying a car) to scheduling & getting service work done, was Quick, Friendly, Easy! The whole process, from walking in the door (w/the intention of buying a car) to scheduling & getting service work done, was Quick, Friendly, Easy! More

Excellent experience!! Typically a new purchase can be a stressful, exacerbating experience. Fortunately, the folks at BMW of Crystal Lake made my experience extremely enjoy Typically a new purchase can be a stressful, exacerbating experience. Fortunately, the folks at BMW of Crystal Lake made my experience extremely enjoyable. They have a courteous staff who take the initiative and go the extra mile for their customers. Go there and find out for yourself! More

2016 Mazda CX5 Miguel was professional and was able to answer my questions on the vehicle. He did not have to involve a sales manager at the start as some automotive Miguel was professional and was able to answer my questions on the vehicle. He did not have to involve a sales manager at the start as some automotive sales folks do. I was given a test drive and then no pressure to make the purchase. I was actually given the choice to come back the next day to make final decision. I really was impressed with this method of selling. I have yet to need a follow up with the Dealership. At this time completely satisfied. More

Unmatched customer service- no pressure sale Eric was a fantastic sales agent. Listened to our needs and found the perfect fit. Transparency at every stage of the transaction, everything was made Eric was a fantastic sales agent. Listened to our needs and found the perfect fit. Transparency at every stage of the transaction, everything was made clear including an in depth review of all of the cars functions. He was very responsive to our needs and was exceptionally friendly throughout the entire experience. More

Great hassle free experience. From the initial test drive of a CX-9 to the final lease paperwork Anderson Mazda got it right. Our salesperson Jordan Acevedo was awesome. Super frie From the initial test drive of a CX-9 to the final lease paperwork Anderson Mazda got it right. Our salesperson Jordan Acevedo was awesome. Super friendly, knowledgeable and no pressure from start to finish. We did a test drive on a week night and they didn't have someone there to value our trade so they set up a time the following Saturday. I have never been to another dealership where once you showed real interest they would let you leave without closing the deal. Jordan followed up with numbers for us the next day. When we got there Saturday the car was inside and ready for our final look. It took under 2 hours to get everything done. Shortest, least pressure process ever! More

Great service! First thing it first, I would like to thank you for taking the time to work with my Dad and me. I especially appreciated you going through all of the First thing it first, I would like to thank you for taking the time to work with my Dad and me. I especially appreciated you going through all of the features of the car. It was a great experience and we were able to gain a good understanding of how you all treat your clients, with respect. I really appreciated the honesty and putting everything on the table. Keep up the great work! More