BMW and Mazda of Crystal Lake

Wha auto buying should be I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I nev I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I never felt rushed or pushed into making the transaction. More

Happy and helpful Went in looking to get into a Cx-5. I met with Tyler at the dealership and he showed me a vehicle with everything I asked. Did an amazing walk around Went in looking to get into a Cx-5. I met with Tyler at the dealership and he showed me a vehicle with everything I asked. Did an amazing walk around to show me the features. The manager Derek greeted us and gave us a fantastic deal on the vehicle I fell in love with. We then met with rich in finance and he got us a great extended warranty and lowered our payment and interest rate. They worked with me with no haggling. Would recommend to all my family and friends. More

Excellent Experience Eric was extremely helpful. I had a limited amount of time to test drive the car, called ahead, and Eric had the car pulled up already waiting for me Eric was extremely helpful. I had a limited amount of time to test drive the car, called ahead, and Eric had the car pulled up already waiting for me when I got there. He answered all my questions, and really seemed to genuinely care that I found the right car, for the right price. Thank you Eric! More

Awesome! Everything at the dealership was exceptional from vehicle selection to financing. Michelle Canova represented me during the sales process and was the Everything at the dealership was exceptional from vehicle selection to financing. Michelle Canova represented me during the sales process and was the definition of professionalism. She went out of her way to find a vechile that fit my needs and expectations. In addition, she followed through on service adjustments that were needed on the vechile. The finance process was seamless and well explained. The vechile was professionally cleaned and detailed before delivery. I was 100 percent satisfied with my experience at ANDERSON BMW! Thank you to Michelle and the entire staff. More

Friendly and helpfulw The Eric was very helpful in finding what I needed that fit within my budget, The finance manager Streamlined it very professional and quick. I The Eric was very helpful in finding what I needed that fit within my budget, The finance manager Streamlined it very professional and quick. I would highly recommend purchasing another vehicle from BMW Mazda. More

Great and Easy Buying my Mazda was a good experience. Tyler the salesman was straightforward. No game playing during negotiations. Everyone I dealt with was pro Buying my Mazda was a good experience. Tyler the salesman was straightforward. No game playing during negotiations. Everyone I dealt with was professional and pleasant. More

AMAZING customer service I have received nothing but AMAZING customer service, past just the point of sale, from everyone I had the pleasure of dealing with at the dealership, I have received nothing but AMAZING customer service, past just the point of sale, from everyone I had the pleasure of dealing with at the dealership, but particularly from Michelle Canova. I will undoubtedly purchase from this dealership again. More

Thank you Rob! I visited this dealership for the first time and was working with another person in service who I feel left me hanging. I was going to pick my car up I visited this dealership for the first time and was working with another person in service who I feel left me hanging. I was going to pick my car up and not come back, but rob saved me as a customer. He helped me when I came back in to get my car and he was AWESOME! He was so professional and helpful, he really seemed to go out of his way to help me and answer all my questions. Other dealerships seem to get you in and push you out the door. I have dealerships that are closer to me but I will definitively make the drive back here just to see Rob! Thank you Rob! More

Eric is the Best! Having bought a Mazda CX-5 from BMW and Mazda in Crystal Lake through Eric back in 2015, when it was time to purchase a second vehicle, we knew where Having bought a Mazda CX-5 from BMW and Mazda in Crystal Lake through Eric back in 2015, when it was time to purchase a second vehicle, we knew where to go. Eric is friendly, easy to work with, and goes the extra mile for his clients. The Mazda 3 we were looking for had quite specific features, and Eric was able to find the perfect vehicle for us at a very fair price. This Mazda dealership makes car buying easy. More