Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW and Mazda of Crystal Lake
Crystal Lake, IL
596 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 596 reviews
April 10, 2019
Superb Service, Completely Satisfied The Team at Crystal Lake BMW was amazing, they found me the perfect car! I highly recommend anyone looking for a new car to stop by. They are committe The Team at Crystal Lake BMW was amazing, they found me the perfect car! I highly recommend anyone looking for a new car to stop by. They are committed to providing a positive customer experience combined with personal attention to every detail. More
by Jamieandericka
Employees Worked With
Other Employees :
Rich Spears, Derek Gruendemann, Rob Jacobus, TIm Conlon
April 05, 2019
No pressure experience. Very informative. Awesome experienc Extremely easy to deal with. Super knowledgeable about all the vehicles and match my needs with the best priced car for me. Definately a customer for Extremely easy to deal with. Super knowledgeable about all the vehicles and match my needs with the best priced car for me. Definately a customer for life. Great job Jason!! More
by Liz Z
Employees Worked With
Jason Villa Ortega
April 04, 2019
Great dealership, Eric is awesome!!! Great experience buying my 2014 Mazda CX-5! Eric was very friendly,knowledgeable and helpful. He took his time going over every aspect of the car. No Great experience buying my 2014 Mazda CX-5! Eric was very friendly,knowledgeable and helpful. He took his time going over every aspect of the car. No pushy,high pressure sales, he made me and my husband feel very comfortable. The whole process was smooth and painless. Rich in financing was great as well. Best car buying experience we have ever had. I highly recommend Eric, and BMW and MAZDA of Crystal Lake. More
by Nikki, Algonquin
Employees Worked With
Rich Spears, Eric Pedersen
April 03, 2019
Traded in great shape 2015 Honda CR-V for a new Mazda CX-5. We hoped we worked enough on the difference between the 2015 and the new 2019 Mazda CX-5. The primary driver (my spouse really preferred this SUV over We hoped we worked enough on the difference between the 2015 and the new 2019 Mazda CX-5. The primary driver (my spouse really preferred this SUV over the Honda. The More
by 1971Mach1
Employees Worked With
Tyler McMillin
March 31, 2019
Great experience The people, Erick, Tim, and Michelle were fair, easy to deal with, and it was a smooth transaction. I received an excellent product at a great price The people, Erick, Tim, and Michelle were fair, easy to deal with, and it was a smooth transaction. I received an excellent product at a great price and would highly recommend this dealership. More
by Khusser
Employees Worked With
Other Employees :
Alex Silva, Rich Spears, TIm Conlon, Eric Pedersen
March 31, 2019
It was a great experience. We had Eric Pedersen as our guide,he is very informative and knows his vehicles. He showed us what we were looking for and made other suggestions as We had Eric Pedersen as our guide,he is very informative and knows his vehicles. He showed us what we were looking for and made other suggestions as to what else would meet our needs. We had fun which is rare when looking for vehicles. Best part was it didn't take all day! More
by What youknow
Employees Worked With
Eric Pedersen
March 31, 2019
Eric was great and very informative and professional Eric was the best helped me with all information and was very transparent. Would recommend him to all my friends and family. I will tell all my cowor Eric was the best helped me with all information and was very transparent. Would recommend him to all my friends and family. I will tell all my coworkers. More
by Bmwbill
Employees Worked With
Eric Pedersen
March 31, 2019
Great experience! Eric made my first experience of buying a car both easy and enjoyable. He took the time to show us several cars and answered all of our questions. Eri Eric made my first experience of buying a car both easy and enjoyable. He took the time to show us several cars and answered all of our questions. Eric is very professional and made me feel comfortable with the process. I would definitely choose this dealership for my next purchase. More
by Carguy
Employees Worked With
Eric Pedersen
March 31, 2019
Great Experience w/Eric! The first time I dealt with Eric was around 3 years ago when my lease on my BMW was coming up. I told him exactly what I wanted and he actually ordere The first time I dealt with Eric was around 3 years ago when my lease on my BMW was coming up. I told him exactly what I wanted and he actually ordered my car I wanted prior to me even committing to taking it. He ended up getting me out of my other BMW lease (that I was going over on miles on) a couple months early without rolling any negative equity into the new lease and ended up getting a great deal on the new car. Now that my lease is coming up again later this year, I will definitely return to Eric as long as I end up wanting another BMW! Very professional and great to work with. None of the typical dealer BS games. More
by adam_epstein
Employees Worked With
Eric Pedersen
March 31, 2019
A special employee Eric is a great sales person with special attention to details and customer satisfaction. We would definitely recommend you dealship because of Eric p Eric is a great sales person with special attention to details and customer satisfaction. We would definitely recommend you dealship because of Eric pedersen. We are 110% satisfied. More
by Wright
Employees Worked With
Eric Pedersen
