BMW and Mazda of Crystal Lake

Great Experience! I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keep I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keeping the process relaxed. Heather made us feel comfortable and listened to. The team of Derek, Heather and Rich made buying a car actually enjoyable! More

Excellent customer service My sales rep was Heather, she did awesome and worked so hard along with the manager to get me the vehicle I wanted, highly recommend it go with heathe My sales rep was Heather, she did awesome and worked so hard along with the manager to get me the vehicle I wanted, highly recommend it go with heather she’s great 👍🏽 More

Very helpfull team. Awsome experience That was one of my best experiences buying a car. The quote I was given was exact to the penny- no surprises, no hidden costs. Jordan- a very bright y That was one of my best experiences buying a car. The quote I was given was exact to the penny- no surprises, no hidden costs. Jordan- a very bright young man promptly responded all my questions and was straight to the point without wasting any time. He did everything possible to accommodate my specific needs regarding the color and trim. Overall fantastic service. Very highly recommended. Keep up the great work guys...... More

Positive experience at Crystal Lake BMW I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to work with on the financing and extended warranty part of the sale. Heather was very helpful post purchase getting me familiar with the vehicle. I appreciate the professional way that they did their business. I will recommend this dealership to my friends and colleagues. More

Knowledge and helpful salespeople, pleasant buying experienc It was an easy and informative buying experience. I was looking for a certified pre owned vehicle, they had a few in stock. After the second car I kn It was an easy and informative buying experience. I was looking for a certified pre owned vehicle, they had a few in stock. After the second car I knew I had found the right car for me. Included was a 12 month warranty and for a small fee I could add a 5 year, 100k warranty. Very pleased with the people and dealership. This was the second car in 6 years I purchased from Anderson of Crystal Lake. More

Small Town Feel I recently bought a 535i at Anderson and had a smooth, enjoyable experience. James Orton and Eric Pedersen took the time to show me my options and mad I recently bought a 535i at Anderson and had a smooth, enjoyable experience. James Orton and Eric Pedersen took the time to show me my options and made me comfortable with what I consider to be a stressful process. Rich Spears handled the financial end of it quickly and covered every aspect; he’s a pro. I’ve serviced at Anderson for a long time so I was familiar with Derek Cogdill, very capable, always pays attention to any concerns. Overall, Anderson is like a dealership you might find a couple of hundred miles out from the big city, friendly and committed to small town ethics. More

2019 X5 Michelle and Tyler both assisted us with the sale, the dealership from top to bottom goes above and beyond to assure you are pleased with your purchas Michelle and Tyler both assisted us with the sale, the dealership from top to bottom goes above and beyond to assure you are pleased with your purchase. I absolutely am in love with my new ride and the customer service from washes, to service needs, and management was exceptional Thank you all to who aided in our new purchase and assuring our new car was perfect! More

Excellent service! I was looking for a newer vehicle so I can hand down my 20 year old Buick Regal to my son. From the moment I stepped foot in the dealership, I felt li I was looking for a newer vehicle so I can hand down my 20 year old Buick Regal to my son. From the moment I stepped foot in the dealership, I felt like family! from the sales staff up to management everyone was kind, happy and friendly. Customers that where being helped by other sales members where always acknowledged from other staff members with a simple hello and a smile. Everyone there cares and is involved to make your visit to be as pleasurable and easy going as possible. Buying a vehicle can be a headache, but not here at Anderson! More