BMW and Mazda of Crystal Lake

It was a pleasure and positive experience buying our new car from Anderson BMW in Crystal Lake. All staff and especially our Sales rep Dom were helpful and professional. The whole process exceeded our hig car from Anderson BMW in Crystal Lake. All staff and especially our Sales rep Dom were helpful and professional. The whole process exceeded our high expectations. Definitely worth the extra drive. More

Michelle C. took a very time consuming and stressful situation and made my car buying experience very stress free and easy. Michelle went way above and beyond what any other sales person has ever done f situation and made my car buying experience very stress free and easy. Michelle went way above and beyond what any other sales person has ever done for me in the past. She worked very diligently to find a car that suits both my professional and personal needs. Her knowledge for the vehicle I was buying showed her care and attention to detail to service the customer. She is a model sales person and sets a standard that everyone in sales should hold themselves too. More

Great service and they made the process easy! Ralph was great to work with and communicated throughout the entire process. great to work with and communicated throughout the entire process. More

One of the easiest experiences purchasing a car. Everyone's time is valuable and let's face it, it takes a little time to purchase a car. I started the process via an online inquiry. I prefer email Everyone's time is valuable and let's face it, it takes a little time to purchase a car. I started the process via an online inquiry. I prefer email & text when possible. Ralph promptly reached out. We conducted most communication via text and emails and perhaps three very quick calls. Ralph was knowledgeable, professional, courtesy, & polite! More

We were treated respectfully and fairly and all options for price and packages explained well. for price and packages explained well. More

Ralph was extremely helpful and knowledgeable when telling me all about the car. He did an amazing job. telling me all about the car. He did an amazing job. More

I'd been looking for a 2019 Z4 for a couple of months. I live in Scottsdale, AZ and found one that was the right color and had the right options at BMW of Crystal Lake. Of course, that meant I had to buy th live in Scottsdale, AZ and found one that was the right color and had the right options at BMW of Crystal Lake. Of course, that meant I had to buy the car sight unseen--sort of. Ralph was my salesman and a self-described "car guy." That was true! His attention to detail, knowledge of the car and holding my hand through delivery to Scottsdale was much appreciated. And, he arranged for my cousin in Chicago to test drive the car so I had a greater comfort level in the purchase. Ralph was communicative and always was a straight shooter. I felt well taken care of. More

I arrived and was greeted right away. Ralph was friendly and pleasant. He showed us to our purchase and had another associate there to answer any questions we had. He made sure we were completely comfortabl and pleasant. He showed us to our purchase and had another associate there to answer any questions we had. He made sure we were completely comfortable with everything. We drove 350 miles to come pick it up and he had two bottles of water waiting for us. We drove our BMW home and so far it is exactly as advertised. More

Nice and clean location friendly staff very well taken care off everything was done an ready care off everything was done an ready More

Just wanted to give a huge personal thank you to Cody Just wanted to give a huge personal thank you to Cody for helping me out with my purchase of my new car. He is very knowledgable and professional. T Just wanted to give a huge personal thank you to Cody for helping me out with my purchase of my new car. He is very knowledgable and professional. The whole process was easy and absolutely OUTSTANDING. More