BMW and Mazda of Crystal Lake

I have bought a few cars here, it is a great place to do business and to get service. Everyone is so friendly and helpful! I had been looking for a new car and had decided on a BMW X5 xDrive 50e. But I hav business and to get service. Everyone is so friendly and helpful! I had been looking for a new car and had decided on a BMW X5 xDrive 50e. But I have never seen one built the way I wanted. So, needed to be a custom order. There was a vehicle pre-production that I could customize. Then I got very sick and had to be hospitalized. After about 2 weeks in the hospital, I got to go home. The dealership had held my slot and a few days later I got to order my car, exactly how I wanted it. I worked with my salesman James Orton, then on design with Devon Stovall (I knew the interior color) he suggested a different paint Blue Ridge Mountain Metallic, wow, it is great! Tartufo Extended Merino Leather. We got the car ordered, and with the GM Dan Brozowski got a great price and trade in. When the car got to the dealership they prepped it and had to wait a few days for my doctor to clear me to drive. I test drove the X5 (tested other models, not a 50e). Decided to get the dealer to put on ceramic coat over the paint (looks awesome and water sheets right off). Added tire and wheel warranty (glad I did, after 11 days of owning got a nail in the tire and ruined it, replaced $0 out of pocket) as well as windshield and extended warranty. Dan got the price out the door where I wanted to be. So much on this vehicle training with Devon and James was much needed, as well as a couple of calls with questions. Bottom line, I have owned 30 cars, this was the best purchasing experience ever, including working with the Business Manager Mike Schwarz (this is where I get hung up with dealers), Mike is a car guy and so easy to work with. and from past experience Service Manager Derek Cogdill and his staff have always been friendly, and get the job done right. I recommend BMW and Mazda of Crystal Lake 1000% I will continue to recommend them to my family and friends. More

I would recommend this dealership to anyone. My experience purchasing a vehicle at this dealership was the best that I have ever had. Michelle was absolutely awesome. She truly cares that the cu My experience purchasing a vehicle at this dealership was the best that I have ever had. Michelle was absolutely awesome. She truly cares that the customer is happy. The entire staff that I had the pleasure of working with were all very helpful and not pushy. I would like to thank all of them for their professionalism and kindness. More

Worked with him to purchase my 2017 GMC Sierra, absolutely the best experience I have ever had in a dealership. I told him what my goal was and he met and exceeded that! 10/10 recommend working wit absolutely the best experience I have ever had in a dealership. I told him what my goal was and he met and exceeded that! 10/10 recommend working with him! More

Bait and switch. Salesperson quoted a cash price. Sales manager added a $499.00 bogus warranty charge to price. Said they add it to all cars. Salesperson quoted a cash price. Sales manager added a $499.00 bogus warranty charge to price. Said they add it to all cars. More

This is my third car that I have purchased from Michelle and received top notch customer service. Michelle and received top notch customer service. More

This was the best experience in purchasing a car! Great customer service. Michelle was the best sales person ever. Great experience with Anderson. And they made a dream come true! Great customer service. Michelle was the best sales person ever. Great experience with Anderson. And they made a dream come true! More

Great experience. Probably the best sales person I have ever dealt with. I would highly recommend skipping anyone else and going straight to her. Probably the best sales person I have ever dealt with. I would highly recommend skipping anyone else and going straight to her. More

The best car buying experience I've had was with Michelle Canova at BMW of Crystal Lake. From the moment I stepped onto the lot, I felt welcomed and not pressured. Michelle was knowledgeable, patien Michelle Canova at BMW of Crystal Lake. From the moment I stepped onto the lot, I felt welcomed and not pressured. Michelle was knowledgeable, patient, and listened to my needs . They had a wide selection of cars that fit my criteria, and the entire process, from test driving to financing, was smooth and transparent. The dealership was clean and well-organized, and I left feeling confident in my purchase. Overall, it was a stress-free and enjoyable experience that exceeded my expectations. Job well done Michelle you have my business for life! More

Stopped in to kick some tires as I didn't know that much about the BMW models. I liked what I saw, and was able to do a short test drive. Went home, read up a little bit and built one with the online conf about the BMW models. I liked what I saw, and was able to do a short test drive. Went home, read up a little bit and built one with the online configurator. Came back the next day and ordered one. Michelle was a nice surprise at this dealership. I've normally been turned off by sales people who knew less than I do, and were always pushing for the sale. She was the opposite. She asked questions to learn what I was looking for, and steered me in the right direction. She got the sale, and at the same time I didn't feel like I was being bullied or pushed to make a decision. The only easier car purchase was during covid when 90% of the purchase was done online remotely. Both that sale and this were pleasant experiences and I would strongly recommend this dealership and especially Michelle. Devon, the Genius at this location, was also very helpful and was able to answer all my question and show demonstrate many of the features. More

Great experience overall from beginning to delivery. Very pleased with the vehicle, the dealership knowledge, and their hard work to earn my business. Very pleased with the vehicle, the dealership knowledge, and their hard work to earn my business. More