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BMW and Mazda of Crystal Lake
Crystal Lake, IL
588 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 588 reviews
January 08, 2022
Dominic greeted us as soon as we walked into the dealership. Right away he shook our hands, made eye contact and made us feel like family. We had a stress free experience from the beginning unt dealership. Right away he shook our hands, made eye contact and made us feel like family. We had a stress free experience from the beginning until we drove our new car off the lot. I would really recommend visiting this dealership if you are looking for ease and a friendly atmosphere. Many thanks to Dominic and our finance guy for everything today! You have a life long customer! More
by Susanwautelet18
January 05, 2022
James & the entire team were phenomenal! Excellent communication & great atmosphere. We couldn’t be happier with our purchase & will reach out to them first in future buying experiences. communication & great atmosphere. We couldn’t be happier with our purchase & will reach out to them first in future buying experiences. More
by Steph K
December 30, 2021
Michelle was super helpful with no pressure! She loves what she does and only is looking to help you find the perfect vehicle for you! what she does and only is looking to help you find the perfect vehicle for you! More
by Kkship
Employees Worked With
Other Employees :
Ralph Sidorowicz
December 29, 2021
Great to work worth they made buying enjoyable !! Worked with us on every aspect of ordering my dream car. Highly recommend with us on every aspect of ordering my dream car. Highly recommend More
by Dski Monarch
Employees Worked With
Other Employees :
Ralph Sidorowicz
December 03, 2021
It was a pleasure and positive experience buying our new car from Anderson BMW in Crystal Lake. All staff and especially our Sales rep Dom were helpful and professional. The whole process exceeded our hig car from Anderson BMW in Crystal Lake. All staff and especially our Sales rep Dom were helpful and professional. The whole process exceeded our high expectations. Definitely worth the extra drive. More
by David Walden
Employees Worked With
Other Employees :
Dominic Krisky
December 01, 2021
Michelle C. took a very time consuming and stressful situation and made my car buying experience very stress free and easy. Michelle went way above and beyond what any other sales person has ever done f situation and made my car buying experience very stress free and easy. Michelle went way above and beyond what any other sales person has ever done for me in the past. She worked very diligently to find a car that suits both my professional and personal needs. Her knowledge for the vehicle I was buying showed her care and attention to detail to service the customer. She is a model sales person and sets a standard that everyone in sales should hold themselves too. More
by Jtodaro76
Employees Worked With
November 27, 2021
Great service and they made the process easy! Ralph was great to work with and communicated throughout the entire process. great to work with and communicated throughout the entire process. More
by Davidp
Employees Worked With
Other Employees :
Ralph Sidorowicz
November 25, 2021
One of the easiest experiences purchasing a car. Everyone's time is valuable and let's face it, it takes a little time to purchase a car. I started the process via an online inquiry. I prefer email Everyone's time is valuable and let's face it, it takes a little time to purchase a car. I started the process via an online inquiry. I prefer email & text when possible. Ralph promptly reached out. We conducted most communication via text and emails and perhaps three very quick calls. Ralph was knowledgeable, professional, courtesy, & polite! More
by RoyceInc
Employees Worked With
Other Employees :
Ralph Sidorowicz
November 20, 2021
We were treated respectfully and fairly and all options for price and packages explained well. for price and packages explained well. More
by momhaning
Employees Worked With
