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BMW and Mazda of Crystal Lake
Crystal Lake, IL
588 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 588 reviews
April 11, 2022
I appreciated that it was straightforward and easy. In the past, I’ve spent hours at a dealership during the process of buying a car. We knew what we were looking for, the car was coming in, and the de In the past, I’ve spent hours at a dealership during the process of buying a car. We knew what we were looking for, the car was coming in, and the deal was closed. Dom also offered do drive out to pick up paperwork from us if necessary. More
by Beth
Employees Worked With
Other Employees :
Dominic Krisky
April 11, 2022
Very easy process. No pressure, let us decide and test drive as much as we needed/wanted. No pressure, let us decide and test drive as much as we needed/wanted. More
by steve m
Employees Worked With
Other Employees :
Ethan Vange, Ralph Sidorowicz, Cody Stebbins, Dominic Krisky
April 04, 2022
Easy to work with and open communication. Low stress/pressure. Helpful advice and vehicle as promised. Low stress/pressure. Helpful advice and vehicle as promised. More
by Kellytafoya
Employees Worked With
April 04, 2022
The service and assistance from the salesman as well as the financial manager exceeded my expectations. Professional people with a high sense of customer service. the financial manager exceeded my expectations. Professional people with a high sense of customer service. More
by rodrigoleudo
Employees Worked With
Other Employees :
Jim Marrie
March 22, 2022
This was the best experience I have had at a BMW dealer. Don't let the small town feel fool you. Everyone is very professional and welcoming. What a great team. Thanks, Michelle! Don't let the small town feel fool you. Everyone is very professional and welcoming. What a great team. Thanks, Michelle! More
by Nieminskis
March 19, 2022
Dominic was great to work with! Super helpful and not pushy. He helped me find what I really wanted in a car! Super helpful and not pushy. He helped me find what I really wanted in a car! More
by k.hallett65
March 13, 2022
This dealership is home. I’ve “flirted” with other BMW dealerships, but none provide the attention and service of Anderson/ Crystal Lake BMW. Michelle in particular de I’ve “flirted” with other BMW dealerships, but none provide the attention and service of Anderson/ Crystal Lake BMW. Michelle in particular deserves special recognition for her never ending dedication and attention to detail. Dan and Heather run a top notch dealership that combines the need of the customer with the responsibilities of a high end dealership. I will not go anywhere else for my automotive needs. Luis More
by Luis.torres
March 12, 2022
Our car buying experience was first class from start to finish. Ralph made sure we were taken care of and it could not have gone smoother! finish. Ralph made sure we were taken care of and it could not have gone smoother! More
by jennigirl8
