BMW and Mazda of Crystal Lake

Meeting the people at the dealership surprised me with their easy-going style and attention. Michelle Canova asked the right questions and provided the information on the vehicle in a concise friendly ma their easy-going style and attention. Michelle Canova asked the right questions and provided the information on the vehicle in a concise friendly manner. With no pressure we worked thorough options and arrived at the desired model. The purchase was straightforward, easy to understand and in a very timely manner. Order timing was on target and on arrival, explanation by Devon was accurate. Thanks to all the staff involved and especially Michelle. More

My experience was excellent. I enjoyed the welcoming staff as they were easy to work with on making the deal that I wanted to happen. I highly recommend Ralph as your salesman! I enjoyed the welcoming staff as they were easy to work with on making the deal that I wanted to happen. I highly recommend Ralph as your salesman! More

Having purchased many vehicles over the years, I must say that my experience working with Ralph was one of the best. Ralph went above and beyond during the sales process by making sure we were getting the ex that my experience working with Ralph was one of the best. Ralph went above and beyond during the sales process by making sure we were getting the exact vehicle that fit our needs while making the whole experience fast and efficient. No need to look anywhere else, these guys are top notch! More

I had a great experience with Cody. This was by far my best car buying experience of the 5 I have had. I never felt like I was being sold something, it seemed like Cody’s main priority This was by far my best car buying experience of the 5 I have had. I never felt like I was being sold something, it seemed like Cody’s main priority was making sure the car matched my lifestyle and what I needed it for. I was glad they let me take it home over the weekend because I was getting a larger SUV and wanted to make sure it would fit in my garage with ease. Cody was very upfront and honest with me every step of the way. I liked hearing him say “I don’t know but let me find out” instead of feeding me some line (I bought a car that they typically don’t sell there). I highly recommend this dealership and working with Cody Stebbins. Thanks for the great experience! More

Crystal Lake BMW is the best dealership I’ve ever visited. Incredibly friendly and knowledgeable from the moment I got there, until I drove off the lot with a beautiful new X5. No pressure sales staf visited. Incredibly friendly and knowledgeable from the moment I got there, until I drove off the lot with a beautiful new X5. No pressure sales staff was a breath of fresh air! More

I appreciated that it was straightforward and easy. In the past, I’ve spent hours at a dealership during the process of buying a car. We knew what we were looking for, the car was coming in, and the de In the past, I’ve spent hours at a dealership during the process of buying a car. We knew what we were looking for, the car was coming in, and the deal was closed. Dom also offered do drive out to pick up paperwork from us if necessary. More

Very easy process. No pressure, let us decide and test drive as much as we needed/wanted. No pressure, let us decide and test drive as much as we needed/wanted. More

Dominic was very nice and easy to work with. They were very willing to try an accommodate my needs. They were very willing to try an accommodate my needs. More

Easy to work with and open communication. Low stress/pressure. Helpful advice and vehicle as promised. Low stress/pressure. Helpful advice and vehicle as promised. More

The service and assistance from the salesman as well as the financial manager exceeded my expectations. Professional people with a high sense of customer service. the financial manager exceeded my expectations. Professional people with a high sense of customer service. More