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BMW and Mazda of Crystal Lake
Crystal Lake, IL
588 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 588 reviews
June 13, 2022
James was fantastic! He made the whole process of buying a pre certified BMW a pleasure. He was responsive and helpful throughout. He made the whole process of buying a pre certified BMW a pleasure. He was responsive and helpful throughout. More
by Jrgroff
June 13, 2022
Great team at BMW of Crystal Lake. Especially today where finding a new car of your choosing can be challenging, they worked with me and found the car of my dreams. I would recommend t Especially today where finding a new car of your choosing can be challenging, they worked with me and found the car of my dreams. I would recommend this dealership to anyone looking to buy or lease the ultimate driving machine. More
by Feetfam6
June 07, 2022
We are highly satisfied with Dom’s professionalism and knowledge. He was very polite and helpful. The process was short enough and maybe that was the first dealership place where we did not spent unreason knowledge. He was very polite and helpful. The process was short enough and maybe that was the first dealership place where we did not spent unreasonable time. I highly recommend Dom as a wonderful salesperson! More
by Vanya88_va
Employees Worked With
Dominic Krisky
June 03, 2022
Challenging time to buy a vehicle right now but Anderson BMW and “Ralph” made it a great experience! Professionalism, courtesy and patience with our decision introduced us to a great dealership. Would, hand BMW and “Ralph” made it a great experience! Professionalism, courtesy and patience with our decision introduced us to a great dealership. Would, hands down, recommend to a family or friend. Thank you. More
by jarocki4x
May 24, 2022
Great experience purchasing my first BMW. Ralph, Mike & Devon were really knowledgeable and helpful. No pressure during the sale, which I appreciate. Service Dept. was excellent too! Really a Ralph, Mike & Devon were really knowledgeable and helpful. No pressure during the sale, which I appreciate. Service Dept. was excellent too! Really a nice dealership with excellent customer service. More
by T_Hass
May 23, 2022
Very pleasant experience. Not high pressure but asked for the sale politely. Just how I like it. Not high pressure but asked for the sale politely. Just how I like it. More
by Brian Pearson
Employees Worked With
Other Employees :
Alex Silva, Lucas Davis, Katie Spencer, Dominic Krisky
May 17, 2022
My sales associate Ralph made my experience very easy, and he has gone out of his way to help me above and beyond what I know normal car dealership would do. If you want an individualized experience and s and he has gone out of his way to help me above and beyond what I know normal car dealership would do. If you want an individualized experience and supreme service, BMW of Crystal Lake is the place to go. More
by Ian G.
May 13, 2022
I can’t say enough good things about Michelle’s efforts in making this an incredibly great buying experience. She was attentive and focused on our needs and questions from the very beginning to the end of in making this an incredibly great buying experience. She was attentive and focused on our needs and questions from the very beginning to the end of the process. She was incredibly courteous and patient throughout and not a single time did she ever try and oversell us. Her personal sincerity and respect made a huge difference. She is a great asset to the dealership. More
by Daveeskoff
May 12, 2022
I unfortunately didn't step foot in the dealership but I'm blown away by their service. I did my own financing and they delivered me my Son's car!!! I'm blown away by their service. I did my own financing and they delivered me my Son's car!!! More
by CAM
