BMW and Mazda of Crystal Lake

Ralph was incredible! He talked us through everything and made us feel completely comfortable from start to finish. It’s clear he’s a true professional and also a really g He talked us through everything and made us feel completely comfortable from start to finish. It’s clear he’s a true professional and also a really great person. We still keep in touch with him and he’s quick to respond to our questions. We felt like VIP and are so happy with our car. 10/10 experience with Ralph! More

First time BMW owner and I couldn’t be happier with the car or the buying experience! car or the buying experience! More

Having bought multiple BMW's I would highly recommend this dealership. Their friendly professional team of employees makes it easy to trade cars. this dealership. Their friendly professional team of employees makes it easy to trade cars. More

Zach was stellar. He went above and beyond and truly made sure everything was handled timely and without any issues. This young salesperson has a bright future due to He went above and beyond and truly made sure everything was handled timely and without any issues. This young salesperson has a bright future due to his dedication and follow through. Also, a nod to the finance team. A truly professional outfit all the way. More

After visiting other dealerships, coming here was a completely different experience. Honesty, transparency, great customer service, respect, patience and willingness to work a deal according to the cus completely different experience. Honesty, transparency, great customer service, respect, patience and willingness to work a deal according to the customer's need and not the dealership's pocket (like most places do) are some of the values we felt with them. Dominic, Dan, and Michael provided us with so many positive memorable moments. Our car will always make us remember how we were treated (as humans) and for that we will always be very grateful. More

The entire process from beginning to end was excellent. I flew across the country to purchase a BMW and drive it home. Everyone I dealt with at the dealership was friendly, helpful, and went the extra mile I flew across the country to purchase a BMW and drive it home. Everyone I dealt with at the dealership was friendly, helpful, and went the extra mile to make it a pleasant and simple buying experience. Ralph was terrific attending to every issue. I give Crystal Lake BMW five stars and encourage you to check them. out. More

GREAT EXPERIENCE at BMW of Crystal Lake. I'd like to especially give credit to the wonderful sales associate DOMINIC KRISKY and BMW "Genius" DEVON STOVALL. They both worked together and set I'd like to especially give credit to the wonderful sales associate DOMINIC KRISKY and BMW "Genius" DEVON STOVALL. They both worked together and set me up to build my dream 2023 BMW x5 45e. Furthermore, MIKE SCHWARZ in the finance department explained everything clearly and was very knowledgable. So glad I went to BMW of Crystal Lake and would highly recommend the team here for all your future BMW needs! More

BMW and Mazda of Crystal Lake dealership was very welcoming and friendly. I had Dom as my salesman, he very sweet and wonderful to work with! welcoming and friendly. I had Dom as my salesman, he very sweet and wonderful to work with! More

Everyone at the dealership was very professional, knowledgeable and helpful. They were very friendly and did what needed to be done to make a good deal knowledgeable and helpful. They were very friendly and did what needed to be done to make a good deal More

From the very beginning Ralph was awesome, got back to me quickly, and sent detailed videos of the car. It was even better than expected when I got there!! He promised I wouldn’t be disappointed and he was quickly, and sent detailed videos of the car. It was even better than expected when I got there!! He promised I wouldn’t be disappointed and he was correct!! Even after delivery we have been in contact. I would highly recommend this dealership! More