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BMW and Mazda of Crystal Lake
Crystal Lake, IL
588 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 588 reviews
December 02, 2022
Overall it was a great and easy process and everyone there made buying a new car an enjoyable experience!! there made buying a new car an enjoyable experience!! More
by l.lococo
November 29, 2022
I purchased a 2023 330e from this this dealership solely because Michelle Canova coordinated the service of my 2018 X1 for the past year. I am pleased with the car and the purchase and trade in process. Th because Michelle Canova coordinated the service of my 2018 X1 for the past year. I am pleased with the car and the purchase and trade in process. Thank you, Michelle, Dan, Devon and Mike. More
by BMW Fan
November 25, 2022
This dealer is wonderful! From the moment I step my foot in they were very welcoming and made me feel comfortable. Ralph helped me a lot figuring out initially what kind of ca From the moment I step my foot in they were very welcoming and made me feel comfortable. Ralph helped me a lot figuring out initially what kind of car to get. He was very professional and not pushy at all. He went above and beyond and helped me configure and order the x3 I wanted and he was very patient with me. Also shoutout to Devon for helping as well ordering and configuring my x3! As a first time bmw owner I highly appreciated what they have done and I highly recommend this place! More
by Aeriann G
Employees Worked With
Other Employees :
Ralph Sidorowicz
November 16, 2022
Dom and the staff at BMW of Crystal Lake were very professional and helpful during the car buying process. I never felt pressured and they were very considerate and understanding. It was a quick and e professional and helpful during the car buying process. I never felt pressured and they were very considerate and understanding. It was a quick and easy process overall. I highly recommend their business! More
by rachelmyers.rem
November 12, 2022
I have bought 7 cars from this dealership and never had a single bad experience. Other dealers may be closer but I will keep going back to BMW of Crystal Lake. Everyone there is professional and great to dea single bad experience. Other dealers may be closer but I will keep going back to BMW of Crystal Lake. Everyone there is professional and great to deal with. No pressure and very informed employees. More
by Jdamascus
November 11, 2022
Great people willing to help you through the whole process! Love them! Thank you so much!! process! Love them! Thank you so much!! More
by Anna
November 03, 2022
Ralph was incredible! He talked us through everything and made us feel completely comfortable from start to finish. It’s clear he’s a true professional and also a really g He talked us through everything and made us feel completely comfortable from start to finish. It’s clear he’s a true professional and also a really great person. We still keep in touch with him and he’s quick to respond to our questions. We felt like VIP and are so happy with our car. 10/10 experience with Ralph! More
by Khogan1207
Employees Worked With
Ralph Sidorowicz
November 03, 2022
First time BMW owner and I couldn’t be happier with the car or the buying experience! car or the buying experience! More
by jhfreeman2
October 31, 2022
Having bought multiple BMW's I would highly recommend this dealership. Their friendly professional team of employees makes it easy to trade cars. this dealership. Their friendly professional team of employees makes it easy to trade cars. More
by RQGALAXY
October 22, 2022
Zach was stellar. He went above and beyond and truly made sure everything was handled timely and without any issues. This young salesperson has a bright future due to He went above and beyond and truly made sure everything was handled timely and without any issues. This young salesperson has a bright future due to his dedication and follow through. Also, a nod to the finance team. A truly professional outfit all the way. More
by JC
