BMW and Mazda of Crystal Lake

Ralph is great and really understands the customer needs. He is not pushy but very effective and I now have bought my last two cars from him an M550 and I4. Service do a good job always. He is not pushy but very effective and I now have bought my last two cars from him an M550 and I4. Service do a good job always. More

I had a really great experience at the Andersen/BMW dealership this past week.. The car buying process usually gives me anxiety but i have to say, it was quite pleasant. I wouldn’t mind doing it all ov dealership this past week.. The car buying process usually gives me anxiety but i have to say, it was quite pleasant. I wouldn’t mind doing it all over again. The environment was vibrant, fun, & comfortable. That’s pretty rare at dealerships. I felt that my needs were entirely met. Huge huge shoutout to both Dominic and Michael - they made a great team. Such helpful and knowledgeable individuals!!! Highly recommend checking out! More

We had an excellent experience working with Ralph and the team at BMW of Crystal Lake. There was no pressure and it was clear Ralph simply wanted to provide an easy, comfortable experience. We are very hap team at BMW of Crystal Lake. There was no pressure and it was clear Ralph simply wanted to provide an easy, comfortable experience. We are very happy with our purchase and I would recommend the entire team! Leah was great at coordinating our appointments, Heather greatly helped with a quick transaction, Devon is an excellent instructor on BMW technology and Mike provided an easy closing process at pickup. They all provided great support and guidance throughout the process. All very nice people to work with! More

Wonderful experience! Michelle, Mike and all the others were amazing. I highly recommend this dealership. Michelle, Mike and all the others were amazing. I highly recommend this dealership. More

Overall it was a great and easy process and everyone there made buying a new car an enjoyable experience!! there made buying a new car an enjoyable experience!! More

I purchased a 2023 330e from this this dealership solely because Michelle Canova coordinated the service of my 2018 X1 for the past year. I am pleased with the car and the purchase and trade in process. Th because Michelle Canova coordinated the service of my 2018 X1 for the past year. I am pleased with the car and the purchase and trade in process. Thank you, Michelle, Dan, Devon and Mike. More

This dealer is wonderful! From the moment I step my foot in they were very welcoming and made me feel comfortable. Ralph helped me a lot figuring out initially what kind of ca From the moment I step my foot in they were very welcoming and made me feel comfortable. Ralph helped me a lot figuring out initially what kind of car to get. He was very professional and not pushy at all. He went above and beyond and helped me configure and order the x3 I wanted and he was very patient with me. Also shoutout to Devon for helping as well ordering and configuring my x3! As a first time bmw owner I highly appreciated what they have done and I highly recommend this place! More

Dom and the staff at BMW of Crystal Lake were very professional and helpful during the car buying process. I never felt pressured and they were very considerate and understanding. It was a quick and e professional and helpful during the car buying process. I never felt pressured and they were very considerate and understanding. It was a quick and easy process overall. I highly recommend their business! More

I have bought 7 cars from this dealership and never had a single bad experience. Other dealers may be closer but I will keep going back to BMW of Crystal Lake. Everyone there is professional and great to dea single bad experience. Other dealers may be closer but I will keep going back to BMW of Crystal Lake. Everyone there is professional and great to deal with. No pressure and very informed employees. More

Great people willing to help you through the whole process! Love them! Thank you so much!! process! Love them! Thank you so much!! More