BMW and Mazda of Crystal Lake

Michelle is an amazing sales rep. She answered an and all questions, provided insight on prior history of car, explained various features, was very thorough and extremely kind to my She answered an and all questions, provided insight on prior history of car, explained various features, was very thorough and extremely kind to my daughter. We arrived at the dealership late on a rainy night (not ideal I know), but Michelle and Nico worked with us and we got the car purchased that night. Mike in the finance department also worked swiftly to get it all done, which we greatly appreciated. They were all very cordial, polite, and actually made car purchase enjoyable. I would strongly recommend them to anyone looking for a vehicle. More

Answered all our questions and was willing to work with us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! More

Zack was fantastic! Accommodating, detailed and made the process simple! He’s a rock star! Accommodating, detailed and made the process simple! He’s a rock star! More

Professionalism and individual attention to myself, the customer, was excellent. Stress was absent but personal recognition of what details were important put Michelle above the rest! customer, was excellent. Stress was absent but personal recognition of what details were important put Michelle above the rest! More

Michelle was amazing! We had great communication with her and she was very helpful. I highly recommend her. We got an awesome vehicle and she listed to all of our needs an We had great communication with her and she was very helpful. I highly recommend her. We got an awesome vehicle and she listed to all of our needs and concerns. Best experience of car buying we have ever had! More

I have been looking for a new car for 2 years. I was welcomed by Michelle and her dealership as I strolled around. I did not even have an appointment. she was knowledgeable and put no pressure on I was welcomed by Michelle and her dealership as I strolled around. I did not even have an appointment. she was knowledgeable and put no pressure on me. It made buying a new car the pleasant experience that it should be! More

Michelle has taken care of me for many years & makes the car buying experience non-stressful. Highly recommend her to everyone I know. She will treat you the same if you are looking for a brand new BMW M5 t car buying experience non-stressful. Highly recommend her to everyone I know. She will treat you the same if you are looking for a brand new BMW M5 to anything pre-owned. More

Service was good. Had the car prepped and ready for a drive when I arrived. Only minor complaint was having to wait for for financing since there was only one finance Had the car prepped and ready for a drive when I arrived. Only minor complaint was having to wait for for financing since there was only one finance person and someone got in a couple minutes before me. More

I had a great buying experience at this dealership. Zack was professional, knowledgeable and patient. He took his time explaining all the features of the vehicle to me and helped me feel comfortable wi Zack was professional, knowledgeable and patient. He took his time explaining all the features of the vehicle to me and helped me feel comfortable with the technology. I am incredibly happy to get the BMW I really wanted at a local dealer. More