BMW Santa Barbara

BEST BUYING EXPERIENCE EVER!!! Jeff Knepp was amazing. Incredibility helpful and attentive with out any pressure or urgency. Answered my questions over the phone. Had great choices when we came in. Made t Incredibility helpful and attentive with out any pressure or urgency. Answered my questions over the phone. Had great choices when we came in. Made the process ridiculously easy and quick. Menna crushed the paperwork. In and out in under an hour. More

poor dealership steer clear They sell you a Expensive car then ??? I have driven 100 mi round trip to get a instrumen malfunctioning fixedl or maybe its reportingp correctly. They sell you a Expensive car then ??? I have driven 100 mi round trip to get a instrumen malfunctioning fixedl or maybe its reportingp correctly.that the car is going off the road. Well they just made excuses and sent me home. NOW THEY DONT RETURN CALLS GO TO SANTA MARIA BMW save $ and Time. More

I love my I-3 No problems with the car, the people who sold it to me or service! I'm still waiting for touch up paint for a tiny spot on my rear bumper, the last I No problems with the car, the people who sold it to me or service! I'm still waiting for touch up paint for a tiny spot on my rear bumper, the last I heard that is was on back order. I can live with that🎈🎈 More

Joe in service denied warranty coverage on my 2013 X3 WITHOUT EVEN SEEING THE CAR. He told me over the phone that BMW does not cover paint which is a lie. He went on to say that BMW's never have paint pr WITHOUT EVEN SEEING THE CAR. He told me over the phone that BMW does not cover paint which is a lie. He went on to say that BMW's never have paint problems which is another lie (search on Google for yourself). Avoid Santa Barbara BMW. Try Santa Maria BMW as they are far better. More

I ordered this 2012 X5 from Santa Barbara Auto Group back in February. My sales advisor is Bo Sailor. Bo was courteous, knowledgeable, and efficient throughout the ordering process. My wife and I even had in February. My sales advisor is Bo Sailor. Bo was courteous, knowledgeable, and efficient throughout the ordering process. My wife and I even had a change of heart on the color about a week into the order. Bo handled this request with professionalism and ease. Bo was so wonderful at showing me how I could track the progress online of the new car. He also gave me regular updates on the status of the car being built (but didn’t give me too many updates – it was perfect). Now comes the amazing part. This is my 3rd X5 and 4th new BMW, and I have purchased many other cars over the years. This was hands down absolutely the BEST experience I’ve ever had buying a new car. When my new X5 came in, Bo called me and let me know it was there and ready for me to pick up. When I arrived at the dealership last night, the paperwork was ready, the price was EXACTLY what we had agreed upon and the signing process took all of 10 minutes. Bo and the team at Santa Barbara Auto Group were honest, considerate, professional, and overall just terrific. This is how a car buying experience should be – but it isn’t always this way. This tremendous service and professionalism is rare to see this day – in the car business and in business in general. I was absolutely blown away by the ease of this transaction and I am extremely grateful to Bo and his team for making this such a great process. Incidentally, the car is also amazing, we are very happy. Because of this experience (and of course the amazing car), my wife and I will continue to be loyal BMW customers for life. Bo Sailor and the Santa Barbara Auto Group team deserve recognition for their great work – I can tell you – this is exactly who you want representing the BMW Brand in the marketplace. More

My wife and I picked up our 2012 X5 diesel from Jon Shafer (of BimmerFest fame) this past weekend. I'm a particular person and very demanding when it comes to my service providers and vendors. Whi Shafer (of BimmerFest fame) this past weekend. I'm a particular person and very demanding when it comes to my service providers and vendors. While going back and forth on an X5d with a local dealer, I reached out to Jon via email hoping as a well-regarded Internet sales guy that I could have a more frictionless experience than I was having. He responded promptly while he was on vacation to let me know he had a production slot available and could meet my price requirements. Every step since then, from regular updates on the status of the car, getting us the details needed for our credit union financing, to picking us up at the airport, teaching us what we needed to know about the car and taking our picture was a complete pleasure. Unless they paid us to buy the car, I don't think there's anything that could be done to have made this a better purchase experience. In contrast to recently helping my mother-in-law purchase a Honda CRV with unanswered phone calls, incomplete information and flaky sales reps, Jon was professional, knowledgeable and obviously passionate about the brand. Even if a BMW is "just a car" to you, having someone who actually knows and cares about the cars brings a level of service that can't be matched by someone just working for the commission. His enthusiasm was contagious. Who knows if our next car will be a BMW, but if it is, we'll be buying it from Jon. More

I cannot say enought great things about SB Auto Group especially Joe Kaljian my longtime go to service advisor there. Sometimes my beloved X5 has a problem and I always get immediate and efficient servic especially Joe Kaljian my longtime go to service advisor there. Sometimes my beloved X5 has a problem and I always get immediate and efficient service from Joe. The excellent service I receive from Joe and the service team there has been a huge influence on my remaining a BMW owner these past few years. I have had numerous vehicles in my long driving history and the great service I receive from Joe Kaljian at SB Auto Group is by far the best I have experienced. Angela in Santa Barbara 10-13-11 More

I've owned over 18 different cars during the past 30 years. Mostly Porsche, toyota, Mercedes... and as such, I've spent my time at dealers and service centers. BMW Santa Barbara stands out with exceptio years. Mostly Porsche, toyota, Mercedes... and as such, I've spent my time at dealers and service centers. BMW Santa Barbara stands out with exceptional communication, service and care. I was extremely pleased with how efficient they were. Tiffany, the service advisor was professional and knowledgable. I was a drop-in customer (no appointment) and she knew that I was traveling and would be waiting for my service to be complete. As such she called me whenever there was new information about my service and any potential delay. It sounds so simple, but it's so rare to get that kind of communication from a dealership. I'm so pleased that I'm going to schedule all my future work at this dealership and time my visits to Santa Barbara... and I'll probably get my next car from them as well! More

My car had a broken part (outside). I brought the car in, Joe looked it over and explained what needed to be ordered, gave me a time frame for delivery and for repairing as well as an estimate. Everyth in, Joe looked it over and explained what needed to be ordered, gave me a time frame for delivery and for repairing as well as an estimate. Everything happened within the time frame he set out and slightly under budget. More

Service manager Joe Kaljian and his co-workers provide very responsive and quality service on our BMWs. He readily makes himself available by email and promptly responds to my requests --- even on weekend very responsive and quality service on our BMWs. He readily makes himself available by email and promptly responds to my requests --- even on weekends! More