BMW of San Luis Obispo - Service Center

I have been going to Nissan for car purchases and service for many years. Roger was EXTREMELY helpful, personable, and friendly, and was SO quick with getting a Lyft for me so that I could relax at home whi for many years. Roger was EXTREMELY helpful, personable, and friendly, and was SO quick with getting a Lyft for me so that I could relax at home while waiting for my car. He made my visit very enjoyable! :) More

Roger was incredibly friendly, caring, and helpful to us when we were visiting from out of town and had some car troubles. He really went above and beyond in helping us out and keeping us updated about the when we were visiting from out of town and had some car troubles. He really went above and beyond in helping us out and keeping us updated about the status of our vehicle. We don’t live in SLO, but if we did we would definitely be coming back to Coast Nissan because of the great service Roger provided! More

Roger was super nice explaining the recomendation on services for my vehicle. I Really appreciated it services for my vehicle. I Really appreciated it More

Roger is great very helpful and transparent and understanding. I give him five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!! Thank you Roger, Happy New Year!! understanding. I give him five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!! Thank you Roger, Happy New Year!! More

The service at SLO BMW is always good each time I take my car in for service. car in for service. More

Super customer oriented. Great service. Thanks Tony, I appreciated your communication and the explanation of the work to be done. Great service. Thanks Tony, I appreciated your communication and the explanation of the work to be done. More

Roger was very professional and helpful, I really appreciated the help in finding out what was wrong with the car. Thank you so very much. appreciated the help in finding out what was wrong with the car. Thank you so very much. More

I came into BMW for a scheduled Oil Change and possibly tires. I was told an oil change would be approximately $265. Which I was fine with, however, when we got to the desk with the service rep, he came tires. I was told an oil change would be approximately $265. Which I was fine with, however, when we got to the desk with the service rep, he came up with a total of over $1850 for what my SUV NEEDED. I have 52,400 miles. I questioned how an oil change can turn into that much money, and was told this is how I keep my car running great. My husband showed up and got several items removed and the cost was brought down to $1300. Mind you, my SUV is in perfect shape, all the computer told me was I needed an oil changed. So we agreed to get the service thinking that it was necessary per what the service rep stated. Well I got home and checked my BMW maintenance schedule and found that I didn't need spark plugs until my SUV hit 60,000 miles, nor did I need the 2 filters I was told I needed since they had already been done previously. My husband went down to BMW to stop them from doing all the unnecessary items within less than 1 hour, and was told the mechanic was already working on the SUV. Too late. I have owned 3 BMWs and have been coming to SLO BMW for many years for vehicles and service. This is the first time I have felt completely taken advantage of, like I was dealing with a USED CAR SALESMAN. I spent $1000 more than I should have. On another note, if my SUV was already on the racks being worked on and we couldn't modify our service request, why did I drop it off at 9am and never received a call that it was done until my husband called after 4pm? I will never come back to SLO BMW for service, which is sad as we own a home here, I went to college here and my husband was born and raised here. It is an absolute shame to take advantage of people. You've lost 2 customers along with all our family and friends we will be spreading the word to. More

Roger did a great job helping me with a set of new tires. I especially appreciated the time he took to answer other questions I had as well. Not being rushed through the process is why I'll be coming back fo I especially appreciated the time he took to answer other questions I had as well. Not being rushed through the process is why I'll be coming back for future needs. Thanks. More

Roger was courteous and efficient. He helped make what’s often the dreaded chore of having a car serviced a pleasant experience. Thanks for that, Roger! He helped make what’s often the dreaded chore of having a car serviced a pleasant experience. Thanks for that, Roger! More