BMW of San Luis Obispo - Service Center

No one likes to take their vehicle in for service but Tony made this experience as pleasant as possible. He thoroughly explained the problem and solution related to my car and when there was a hiccup he Tony made this experience as pleasant as possible. He thoroughly explained the problem and solution related to my car and when there was a hiccup he helped me understand that also. He provided me with a loaner car so my day wouldn’t be wasted sitting at the shop. Thank you Tony! More

Very good customer service. Very pleased with my experience.. pleased with the loaner vehicle. Thanks. Very pleased with my experience.. pleased with the loaner vehicle. Thanks. More

The service department needs to make sure the warranty information is on every BMW vehicle. My warranty information was not included in the computer information and therefore it took two visits to get th information is on every BMW vehicle. My warranty information was not included in the computer information and therefore it took two visits to get the correct service for my BMW. More

Fast and Friendly service! Got my car in the same day without an appointment and fixed what was needed to be fixed. Provided me with a loaner car so I was able to go about my Got my car in the same day without an appointment and fixed what was needed to be fixed. Provided me with a loaner car so I was able to go about my normal day! 5stars!! More

Roger was great. Nice to have friendly customer service and knowledge about the vehicle. Will definitely be back. Nice to have friendly customer service and knowledge about the vehicle. Will definitely be back. More

The staff here is very friendly. Steven Simpers helped me with my car and he provided great customer service. Steven Simpers helped me with my car and he provided great customer service. More

I enjoy visiting BMW in SLO because of the great service. Everyone is very welcoming and helpful. Everyone is very welcoming and helpful. More

Roger is very cordial and pays attention to customer requests. The service did not require a lot of back and forth. requests. The service did not require a lot of back and forth. More

Karina and Tony were very knowledgeable and helpful! They made sure our time was valuable and ensured we weren’t sitting around too long. Thank you! They made sure our time was valuable and ensured we weren’t sitting around too long. Thank you! More

Was impressed with Steven Simpers knowledge and his customer service to insure that my concerns about the current condition of my BMW car were all addressed. That quality customer care was disrupted on customer service to insure that my concerns about the current condition of my BMW car were all addressed. That quality customer care was disrupted only when I checked out and made payment. I was told that I could either pay by check , debit card or credit card. It was explained that if I chose the credit card option, a 3% fee would be included on my bill. Shame on you BMW! A credit card fee is tolerable when a locally owned restaurant adds it to the bill but a highly profitable global business entity such as BMW? That reeks of greed. More