BMW of San Luis Obispo - Service Center

I have used BMW - SLO three times for service in the last six months on both of my BMWs. Each time the service folks have been polite, safe (COVID) and effective. This last time, June 2021, Connor Morrison six months on both of my BMWs. Each time the service folks have been polite, safe (COVID) and effective. This last time, June 2021, Connor Morrison was our service agent and was great to work with. We are very happy with this group ! More

What a breath of fresh air to meet and work with Adriana, who booked my service appointment, and Conner who took care of me. Conner was prompt, smiling, efficient, called back with bad news but good advice, who booked my service appointment, and Conner who took care of me. Conner was prompt, smiling, efficient, called back with bad news but good advice, handled my call-backs in a timely manner, then took care of getting my car out by the end of the day plus went to bat for me on my final bill. He's been there since October and maybe has more to learn about the vehicles but he's got the customer relations support down pat...Good job for finding him, training him. He's a keeper. More

Long story short Gauge at SLO BMW was amazing to work with. My sister took my car out of town and the vehicle started to overheat. I made an appointment the night before and was contacted by Gauge first with. My sister took my car out of town and the vehicle started to overheat. I made an appointment the night before and was contacted by Gauge first thing in the morning. Great communication! He was able to get my vehicle in and repaired same day so my sister could return home without extending her trip. I appreciate your efforts Gauge and thank you again. More

Connor was a very helpful and knowledgeable service advisor. He was honest in my vehicle assessment. I received my service work in the time it was promised! I’ll ask for him again! Thanks Connor! advisor. He was honest in my vehicle assessment. I received my service work in the time it was promised! I’ll ask for him again! Thanks Connor! More

Gaige is super professional, courteous, and has good communication skills. I truly appreciate their great service department. I can count on them to take good care of my X3 Sheri H. communication skills. I truly appreciate their great service department. I can count on them to take good care of my X3 Sheri H. More

Polite, professional, personable. Got the recall issue fixed and even washed/vacuumed my car! They provided a beautiful loaner in the meantime. Very pleased with the service here. fixed and even washed/vacuumed my car! They provided a beautiful loaner in the meantime. Very pleased with the service here. More

I had such a great service experience with Gaige! He was the only one in the service department on a Saturday and there was 7-8 customers he was juggling at one time. He handled it like a BOSS and was able the only one in the service department on a Saturday and there was 7-8 customers he was juggling at one time. He handled it like a BOSS and was able to help everyone and get me in and out very quickly. One of the best customer service experiences I have had at BMW SLO. Thanks Gaige! More

Connor is very Professional and easily accessible by phone, text and video. Very responsive and available to talk and explain things. The car was finished ahead of schedule. The video Connor sent was ve phone, text and video. Very responsive and available to talk and explain things. The car was finished ahead of schedule. The video Connor sent was very helpful in showing the problem with tread and screw embedded in the rear tire and going over what service items had been addressed. More

Something has changed at BMW of SLO. Everything was noticeably more professional and thorough. The video review of the service was a first for me and the general ease of this encounter set the bar for noticeably more professional and thorough. The video review of the service was a first for me and the general ease of this encounter set the bar for future comparisons. More

Conner was great at giving me a time that best suited my Conner was great at giving me a time that best suited my limited schedule and had my car completed quickly as promised. I think the diagnosis video Conner was great at giving me a time that best suited my limited schedule and had my car completed quickly as promised. I think the diagnosis video he sent was very helpful! Great experience. More