BMW of San Luis Obispo - Service Center

Karsten was incredibly helpful. He knows literally everything about BMW vehicles and answered all my questions proficiently. Made the experience very easy. Incredible employee! He knows literally everything about BMW vehicles and answered all my questions proficiently. Made the experience very easy. Incredible employee! More

I have been and continue to be a very satisfied customer of BMW of San Luis Obispo for over 10 years now. The level of care and expertise they provide to their customers, both in service and sales is outsta of BMW of San Luis Obispo for over 10 years now. The level of care and expertise they provide to their customers, both in service and sales is outstanding. Working with Roger Devoll was a pleasure. He is personable, knowledgeable, professional and caring in his job as a service advisor. Thank you to all of you at BMW of San Luis Obispo, for making your customers feel valued and appreciated. More

Rich has helped me on several occasions. He's always been professional, knowledgeable, respectful and friendly. He represents the BMW brand and dealership well. He's always been professional, knowledgeable, respectful and friendly. He represents the BMW brand and dealership well. More

Richard worked to provide excellent service. He was friendly, explained the services needed, and answered my questions. When he didn't know an answer to a question, he made sure to find someon He was friendly, explained the services needed, and answered my questions. When he didn't know an answer to a question, he made sure to find someone who could. The dealership was good about reminding me I was due for my regular maintenance service, and I loved having a loaner car to be able to accomplish other work while waiting for the service to be completed. The car wash & vacuum was an added plus! More

Richard and the service staff were very helpful. They were ready for me when I arrived and performed the necessary work in a very timely manner. They were ready for me when I arrived and performed the necessary work in a very timely manner. More

Very professional and a pleasure to deal with. I look forward to working with Richard Heystee again in the future. I look forward to working with Richard Heystee again in the future. More

Very high turnover rate. I’ve had 8 different “M” vehicles over 25 years, and very seldom the same service writer. I’ve been sold maintenance packages I clearly didn’t nee I’ve had 8 different “M” vehicles over 25 years, and very seldom the same service writer. I’ve been sold maintenance packages I clearly didn’t need, and weren’t honored. I’ve been lied to straight to my face by a sales manager. I try to drive 120 miles to Santa Barbara for better service, rather than 30 miles to SLO. This dealership has a terrible reputation with the 1300 employees at my local San Luis Obispo company. More

Richard was able to help me try to identify a strange clinking noise from under my vehicle. He was able to get the service performed and found no faults underneath only minor details that he was happy to clinking noise from under my vehicle. He was able to get the service performed and found no faults underneath only minor details that he was happy to explain. I received the vehicle back much emailer than anticipated, cleaned and ready to go. I recommend Richard at BMW of SLO for your BMW service needs. More

Richard is the only reason I would return to have my car serviced at SLO BMW. He is pleasant, knowledgeable and very service oriented. The service was performed satisfactorily, however I was not happy t serviced at SLO BMW. He is pleasant, knowledgeable and very service oriented. The service was performed satisfactorily, however I was not happy to be charged a 3% service charge for paying with my credit card. Who carry’s around that much cash? That was not Richard’s fault and I have great reviews for him. More

Service reps and technicians seem to know what they're doing. Upsetting that the dealership charges service fees to credit card transactions. doing. Upsetting that the dealership charges service fees to credit card transactions. More