BMW of San Luis Obispo - Service Center

Thank you BMW of SLO! Roger goes above and beyond to make sure your needs are met. And all the other staff are very kind as well. Roger goes above and beyond to make sure your needs are met. And all the other staff are very kind as well. More

Roger helped us get a starter replaced in a 2011 BMW 328i. The cost was higher than expected, and there was a multiple-day wait for the part. Roger helped me deal with this. His courteousness and pat 328i. The cost was higher than expected, and there was a multiple-day wait for the part. Roger helped me deal with this. His courteousness and patience is appreciated. More

If I’m being honest, in regards to a review of the dealership, I have had multiple issues. Enough so that I no longer used their services unless I was out of options. Most of them dealing with the sta dealership, I have had multiple issues. Enough so that I no longer used their services unless I was out of options. Most of them dealing with the staff and the inconsistency of truth and dependency; however I found myself needing service & had to go there & service rep Roger just may have restored some hope! He didn’t make excuses for the past bad experiences but listened to my reasons of hesitation and provided a different service and the vibe to want to make things right and change my outlook on SLO BMW. More

Roger assisted with a recent major service on our X3. He provided great guidance on service options and highlighted a potential major engine problem that he and his service technician clearly documented He provided great guidance on service options and highlighted a potential major engine problem that he and his service technician clearly documented with a short reel type video. Once we had decided on a course of action, Roger and his service team were thorough and timely. The detail of the vehicle was excellent as well. We highly recommend Roger and BMW of SLO team for your BMW needs. More

Excellent service experience on my 2017 MX-5 which I purchased from BMW of SLO a week prior. Even though there were parts issues, Steven was very professional and personable during my service. Based on purchased from BMW of SLO a week prior. Even though there were parts issues, Steven was very professional and personable during my service. Based on my overall experience from purchase to service, I will be taking my vehicle here for servicing and have recommended this dealer to be on the top of any vehicle search list for new, used or servicing. More

Very pleased with the service. Excellent job on detailing the car. It was delivered on time. Excellent job on detailing the car. It was delivered on time. More

I went to the dealer to fix a tailgate issue and was given an estimate of $500 to diagnose and then fix it if possible. I told Mr. Simpers I didn't want anything else done; no oil changes, adjustments, given an estimate of $500 to diagnose and then fix it if possible. I told Mr. Simpers I didn't want anything else done; no oil changes, adjustments, inspections, etc., just fix that one problem. I asked what if you find the problem quickly and it is s a simple fix? He said not to worry the $500 would not apply if the repair was less. The description of the labor change on my bill, which magically came to $499.99, stated the problem, a diagnostic check was done that showed an electrical error, and the technician found a broken wire that was easily accessed and quickly repaired. By any measure, generously granting one hour of diagnosis and one-half hour to solder and put a sleeve is reasonable, or two hours max. There is no way this should cost $500! More

Roger was extremely helpful with a service issue on my sixteen year old 335i. The work was completed in record time. I would highly recommend you speak with Roger for your next service visit. sixteen year old 335i. The work was completed in record time. I would highly recommend you speak with Roger for your next service visit. More

We had a check engine light that kept coming back. Roger was diligent in tracking down each code and fixing our car. He was friendly, professional, and kept us informed of the progress. Roger was diligent in tracking down each code and fixing our car. He was friendly, professional, and kept us informed of the progress. More

I had the pleasure of working with Steven Simpers during my recent experience at BMW of San Luis Obispo, and I cannot express enough how impressed I am with his exceptional support and professionalis during my recent experience at BMW of San Luis Obispo, and I cannot express enough how impressed I am with his exceptional support and professionalism. From the moment I stepped into the dealership, Steven went above and beyond to make me feel welcome and valued as a customer. Steven's knowledge of BMW vehicles is truly remarkable. He patiently answered all of my questions and took the time to understand my specific needs and preferences. More