BMW of San Luis Obispo - Service Center

Roger did a Great job explaining the work that needed to be done. He broke down the costs and the time needed to complete work. I will ask for him on my next service. be done. He broke down the costs and the time needed to complete work. I will ask for him on my next service. More

Roger provided outstanding service and managed the diagnosis and repair of our X3. He communicated clearly and accurately and identified appropriate options to address needs while reducing costs. He diagnosis and repair of our X3. He communicated clearly and accurately and identified appropriate options to address needs while reducing costs. He is professional, knowledgeable and super friendly. -Jim More

First time working with Roger and it was great! He was very helpful, went out of his way to help me troubleshoot my connection issue and handled my service appointment effortlessly. Great experie He was very helpful, went out of his way to help me troubleshoot my connection issue and handled my service appointment effortlessly. Great experience:) More

We want it known that the service Karen A. (manager in Business Development) has delivered to my wife and I was outstanding and she represents San Luis Obispo BMW and BMW Corp. in a most impre (manager in Business Development) has delivered to my wife and I was outstanding and she represents San Luis Obispo BMW and BMW Corp. in a most impressive way. Although our service appointment was not properly scheduled/documented (by a coworker) Karen caught the error and stepped in to make sure our appointment was not only secured but at a more convenient time without changing the service date. She handled this error most professionally without causing us any inconvenience. We can not say enough on how impressed we are with her handling of our service schedule. Respectfully, Steve & Lisa Hoctor More

Steven was great at making sure we were informed with what was happening with my vehicle! Very friendly and very professional! what was happening with my vehicle! Very friendly and very professional! More

Overall good dealership just consistent problem with communication and execution. That is pretty much been the only thing consistent over the mini mini years of BMW. Like a communication/execution. Ther communication and execution. That is pretty much been the only thing consistent over the mini mini years of BMW. Like a communication/execution. There’s been some improvement the last few years. Pre-Covid. I would set foot in BMW Slo. I would rather drive to Santa Maria. The last few years has shown some improvement but much more is needed. More

I enjoy working with dealership. I bought my BMW from San Ramon but the service down here has been great. They have been knowledgeable and are really ready to help. Special thanks t I bought my BMW from San Ramon but the service down here has been great. They have been knowledgeable and are really ready to help. Special thanks to Cameron Love who probably knows more about BMWs than anyone I've ever talked. Cameron was nice enough to help me learn all the info about my car even though I could not buy from him. Karen who calls and makes my appointments is very friendly and always schedules me for my convenience. Steven was my service advisor today when I took the car in for oil service. He was there from the minute I drove up to walking me to my car when I picked up. All in all I've had great service from this dealership. The employees seem to enjoy their work and are always helpful. More

Roger always provides a top notch customer experience anytime I go into BMW SLO. Always gets me an answer for the many questions I always have in regards to my vehicles service. anytime I go into BMW SLO. Always gets me an answer for the many questions I always have in regards to my vehicles service. More

What a horrible experience. My boyfriend took his car in for an oil change at the dealership and the tech backed the car into a disabled parking sign. It created a sizable dent. My boyfriend took his car in for an oil change at the dealership and the tech backed the car into a disabled parking sign. It created a sizable dent. The dealership said they would repair it since they were at fault. Their "repair" did nothing to fix the damage. The behavior of Josh Luna was incredibly unprofessional as well. He barred us from the premises and the dealership is not going to fix the damage they caused. If you like your car DO NOT take it to this dealership. More

Roger was excellent! I was late for my appointment and he still took care of me right away and was super efficient. I really enjoyed talking to him as well, you could te I was late for my appointment and he still took care of me right away and was super efficient. I really enjoyed talking to him as well, you could tell he really cared and enjoyed his job. Overall I was really impressed with my experience and thought it was top notch. Roger even made me a coffee for the road when I picked up my car, I could not have asked for more! More