BMW San Luis Obispo

Fast and Friendly service! Got my car in the same day without an appointment and fixed what was needed to be fixed. Provided me with a loaner car so I was able to go about my Got my car in the same day without an appointment and fixed what was needed to be fixed. Provided me with a loaner car so I was able to go about my normal day! 5stars!! More

Roger was great. Nice to have friendly customer service and knowledge about the vehicle. Will definitely be back. Nice to have friendly customer service and knowledge about the vehicle. Will definitely be back. More

The staff here is very friendly. Steven Simpers helped me with my car and he provided great customer service. Steven Simpers helped me with my car and he provided great customer service. More

I enjoy visiting BMW in SLO because of the great service. Everyone is very welcoming and helpful. Everyone is very welcoming and helpful. More

Roger is very cordial and pays attention to customer requests. The service did not require a lot of back and forth. requests. The service did not require a lot of back and forth. More

Karina and Tony were very knowledgeable and helpful! They made sure our time was valuable and ensured we weren’t sitting around too long. Thank you! They made sure our time was valuable and ensured we weren’t sitting around too long. Thank you! More

Was impressed with Steven Simpers knowledge and his customer service to insure that my concerns about the current condition of my BMW car were all addressed. That quality customer care was disrupted on customer service to insure that my concerns about the current condition of my BMW car were all addressed. That quality customer care was disrupted only when I checked out and made payment. I was told that I could either pay by check , debit card or credit card. It was explained that if I chose the credit card option, a 3% fee would be included on my bill. Shame on you BMW! A credit card fee is tolerable when a locally owned restaurant adds it to the bill but a highly profitable global business entity such as BMW? That reeks of greed. More

I had a great service experience at San Luis BMW. My car had a fairly complex problem that was difficult to diagnose and took a few days to order parts and resolve. In addition to providing a loaner My car had a fairly complex problem that was difficult to diagnose and took a few days to order parts and resolve. In addition to providing a loaner car, the service department was great about providing updates during the entire process, including a “Thank You” video after everything was completed. The whole process left me feeling valued as a customer. Nice work! More

The staff here are very friendly. Tony has always treated me and my family well. He ensures we get spacious loaner vehicles while services are done on our car. Awesome service, thank Tony has always treated me and my family well. He ensures we get spacious loaner vehicles while services are done on our car. Awesome service, thank you! More

As you can plainly see from the most recent reviews, this place has gone downhill quickly. I contacted them about a vehicle and they were eager to respond with photos, videos etc. Once I finally decided to place has gone downhill quickly. I contacted them about a vehicle and they were eager to respond with photos, videos etc. Once I finally decided to purchase the car, I called them to negotiate the price and they inform me the price is $3000 more than their advertised price. The sales manager informs me they have added ceramic coat and 3m protection. This is about $500 worth of stuff at best. This is what they call the old bait and switch. Used to do it with undercoating, now its ceramic coat. Pretty unscrupulous. More