BMW San Luis Obispo

0 Stars - Unethical, Rude If a 0 star rating were possible, it'd still be too generous for this operation. The service is truly atrocious, and the employees even worse (namely If a 0 star rating were possible, it'd still be too generous for this operation. The service is truly atrocious, and the employees even worse (namely the sales manager Ryan and our sales associate Scott). After purchasing a 2019 X3 M40i in November 2019 from Scott at BMW SLO, we are now (it's June 2020!!) being told that we either need to drive 7 hours round trip back to their dealership to retrieve the key, or pay $500 to have the extra key they owe us programmed in our area. We live over 300 miles away from the dealership, a fact we made abundantly clear at the time of purchase. Outside of the insane inconvenience and unreasonable "solutions" they've offered, the employees (Ryan, Scott, and Jose) behavior was rude, dismissive, and frankly shocking. Their basic attitude was "all we owe you is a key, it doesn't have to work, your choice to get it programmed or not". The manager we escalated to (Ryan) even commented that we were lucky he called us back in a timely manner instead of making us wait like he had originally planned. Management (specifically looking at you here Vince), a few questions for you: 1) do you think your employees behaved appropriately? 2) do you think your sales associate (Scott) did the right thing by the customer when he promised us two keys (and wrote it on the term sheet), but let us drive off the lot KNOWING we could not easily return to have the key programmed? 3) assuming you care about the customer and you agree your dealership made a mistake allowing us to leave with a single key, do you really think we, the customer who has been inconvenienced and disrespected (and hung up on!) for 7 months, should be responsible for paying a local dealership the $500 programming charge? Looking forward to your answers to my questions, not a generic response please. Will be escalating and contacting every member of Cardinale Auto Group I can find, as well as BMW of North America. Other BMW customers, go somewhere else to buy or for service. You might find a deal here but the people and process will make you regret it. More

Dishonest dealership I bought a certified 2015 BMW 750LI from this dealership and when it was delivered to me it had been in an undisclosed accident. Windshield was damag I bought a certified 2015 BMW 750LI from this dealership and when it was delivered to me it had been in an undisclosed accident. Windshield was damaged, headlights, undercarriage and chrome rims were damaged all undisclosed. I paid for the 30 return policy but the salesman would not take the car back. So I got stuck paying for the repairs. Also the oil pan was leaking which I had repaired by a different dealership. Don't trust this dealership. More

Dont walk . Run away as fast as you can when you are even entertaining spending your money here. There shisters. Mobsters and we shouldn't promote such shady humans in such a beautiful country of trusting p entertaining spending your money here. There shisters. Mobsters and we shouldn't promote such shady humans in such a beautiful country of trusting people. Very shady they dont live up to what they sell used or new finance = 0 Sales Manager Jose Macias The biggest fastest Zero! Mario .. nice guy but not confident that his techs can fix cars. Best bet ? Just don't go there. It's a time waster! More

Bait and switch Went in approved for Capital One up to 50k. We're about to close the deal when they did the, "I just talked to my manager" scenario. Needless to say, Went in approved for Capital One up to 50k. We're about to close the deal when they did the, "I just talked to my manager" scenario. Needless to say, they were maximizing how much money they'd make on my deal so be very careful! Stick to what Capital One gave you and just walk away. More

Cash Buyers Beware … I did my research online and found the BMW that fit my needs/wants. Unfortunately it was at this BMW dealership in San Luis Obispo 200 miles away. … I did my research online and found the BMW that fit my needs/wants. Unfortunately it was at this BMW dealership in San Luis Obispo 200 miles away. I really liked this car so I made the trip after calling and getting in touch with their sales associates. I asked them to send me a video of the outside of the car to see if there was damage and asked them to make sure the previous owner did not smoke. They sent me the video and pointed out one ding in the rear door behind the driver. Traffic was horrible so I arrived late to my appointment so instead of working with the person I originally spoke to I worked with their sales manager Victor Ceballos. I checked out the car and test-drove it. Besides there being many more blemishes on it then they pointed out in the video they had sent the day before, everything appeared fine and I decided to purchase it. I let them know ahead of time that it would be a cash purchase. While filling out the paperwork they were relentless in trying to get me to finance with them. They must have asked me 5-6 times. I told them no, and that it would be a cash sale. Finally they told me that they “have to” run my credit first. I asked why and they gave me this excuse about the Patriot Act and saying that because it was over $10,000 it was “the law”. Come to find out you DON’T have to run your credit for a cash purchase over $10,000, they just have to run your name then fill out tax documents for the government. I have good credit so once they saw my score they pushed even harder to get me to finance with them. It was a battle to get them to take my cash so I could purchase the car. When it was all finish they handed me ONE key. I asked why I couldn’t get a second one and they said that if I would have financed with them I would have gotten the second key. I have to go online now and purchase a $50 key. When I was getting ready to leave I asked if they would fill up the tank because I had to drive 200 miles home and the tank was only a quarter full (this would have cost them $50 tops). They refused…. Be warned, if you plan to pay with cash, they will treat you like dirt. Very disappointed in this place and I plan to file a complaint regarding the credit pull… More

It was such a good experience at BMW San Luis Obispo! My local dealership accidentally sold my car and i had to look out of state. They responded quickly and was even able to match the discount and make sur local dealership accidentally sold my car and i had to look out of state. They responded quickly and was even able to match the discount and make sure I get my dream car! Working with Bobby, Jose, and Raymond was truly a no pressure, and honest experience. They were quick to respond on what they’re able to do for me without shading some potential extra charges. And not just because they’re the managers they gave me hard times or made them feel unapproachable! It really is something you don’t see often in dealerships! I’d def recommend anyone in state or out of state to inquire and even acquire cars from them! They now have a permanent customer! More

Harry IS AMAZING. He set up a time for me to come in and look at cars. I ended up driving away in a new car. Thank you Harry!!!! Harry makes things happen. YOU WONT BE DISAPPOINTED WORKING WITH HARRY BENNET look at cars. I ended up driving away in a new car. Thank you Harry!!!! Harry makes things happen. YOU WONT BE DISAPPOINTED WORKING WITH HARRY BENNETT. More

Recent purchase of BMW X3 Our experience at BMW of SLO was positive and encouraging because our salesman Jonathan Dougherty worked hard for us in purchasing our car. He showed Our experience at BMW of SLO was positive and encouraging because our salesman Jonathan Dougherty worked hard for us in purchasing our car. He showed a lot positive energy in our interactions during the sale. He did a very good job for us. More

Terrible Experience GM is a Scammer Lies Lies Lies I am not sure where to begin. The General Manager Vince Troncoso is a Back-End Scam Specialist. We had an easy sale turn to complete ga Lies Lies Lies I am not sure where to begin. The General Manager Vince Troncoso is a Back-End Scam Specialist. We had an easy sale turn to complete garbage. I drove 200 miles to come to this dealership to pick up a used Lexus. I worked everything out with my credit union and received my out the door price from salesman Scott. My credit union approved my loan and loaded it into their lending systems. After arriving at the dealership they tried to tack on a $1,000 add on "Paint protection" that is a scam stating all of their vehicles leave with this service. Then they refused to use the bank that I have worked my approval through. They were trying to go through another bank in order to pocket themselves some extra back end gross. Either was I wasted my entire day driving here to have them try to squeeze me for a extra $2,000. AVOID THIS DEALER AT ALL COSTS. More

No pressure, presented facts, let me make the decision Courteous, not pushy, appreciated this approach since I’m also in sales. The brand should sell itself. Jon did a good job and I liked the feel of the Courteous, not pushy, appreciated this approach since I’m also in sales. The brand should sell itself. Jon did a good job and I liked the feel of the dealership. More