BMW San Luis Obispo

Bait and switch internet sales tactics Where to begin? I have been buying cars for over 40 years and have dealt with plenty of shady dealerships before, but this place takes the cake. I spe Where to begin? I have been buying cars for over 40 years and have dealt with plenty of shady dealerships before, but this place takes the cake. I spent a week working with their internet sales department on a car I wanted, we went back and forth numerous times, trying to work out complex details of buying a car out of state in CA and bringing it back to my home state. We finally got details worked out, agreed on a price, with the sales manager Jose Macias even sending me an official looking document detailing the price and any fees. We discussed cashier checks and amounts I would need to bring, so I went ahead and booked a flight to come close the deal the following day thinking we were all set. That evening, almost immediately after we agreed on the deal, I noticed they had upped the price of the car in their internet ads by roughly $2500. I had my bank (arranged my own financing) contact them first thing the next morning and ask for a signed purchase agreement reflecting what we had already agreed to, a request which the dealership staunchly refused. BIG RED FLAG. I called them REPEATEDLY that morning, and they repeatedly dodged my calls and would never call me back. After calling them at least a half dozen times over several hours, I was finally able to get the Sales Manager I had been dealing with, Jose Macias, to answer the call (note I purposely didn’t give my name so someone would take my call instead of directing me to leave another message). I confronted him point blank about my suspicions about the pricing bait-and-switch, to which he played dumb, but I insisted that he provide me confirmation that our deal was still intact before I’d board the plane. At that point he had no choice but to come clean. He called me back a couple of minutes later telling me that the owner “was very proud” of the new pricing, and refused to honor the deal we had already made. They knew full well that I had already booked my flight, they spent the day dodging my calls thinking I’d get on the plane anyways, so that when I get there, they could spring their last minute price hike on me. The fact this happened at a BMW dealership, a brand that prides itself on their “top-of-the-line” dealership network and straight dealing, was shocking to say the least. I’ve been buying BMWs for 20 years, I currently own 3, and I’ve never run into a dealership so completely unprofessional and unethical in their business practices. There are FAR better places to go to buy a nice BMW, ESPECIALLY if you are an out of state buyer. This place’s whole business model for internet sales is to make believe a deal is in place, get you in the door, then prey on the fact you’ve come a long ways to buy a car, and then bait and switch you. I wasted countless hours of my valuable time over the past week, ended up eating a round trip airfare for me AND my wife, and came way from the whole experience befuddled that dealerships like this exist in the BMW dealer network. So moral of the story, DON’T TRUST THESE GUYS!! They are dishonest, deceitful, and will not honor agreements made in good faith. Hopefully something will come out of all the time and money I wasted dealing with these clowns, and my fellow BMW enthusiasts and other perspective BMW owners will heed my warnings about the type of business this dealership is, and take their business someplace else. TRUE STORY - I went to leave a review on Car Gurus where I initially came upon the car, and the system would not let me add my review, saying that I had already left one! Clearly I had not, so it would appear they locked me out of being able to leave one. More

Broken promises & Unreliable Service I purchased a used BMW i3 from the internet sales department. The sales man told me everything that he thought I wanted to hear in order to convince I purchased a used BMW i3 from the internet sales department. The sales man told me everything that he thought I wanted to hear in order to convince me to make the purchase. During the process I only was concerned with 3 things, the price, the vehicle charger, and shipping. The price I had no issues with. As far as shipping the told me it would be 2-3 days for me to get the car but I didn’t receive it until 2 weeks later. As for the charger, they promised it in the deal. It only makes sense because it an electric car. However when the car came, no charger was in the car. After calling them they gave me endless excuses and even told me that I was wrong about them promising it. Now two weeks later, the manager won’t take my calls and no charger. In addition to this, very poor communication. Don’t waste your time or money. Find a dealer that values their customers and keeps promises. More

Untrustworthy dealership This dealership scammed us into paying a lot more than we should of. Josh started negotiating the price we gave a certain price out the door. They sen This dealership scammed us into paying a lot more than we should of. Josh started negotiating the price we gave a certain price out the door. They sent us to Ted he ended up agreeing to the price, after negotiating our trade in. They put that price WITHOUT taxes and license, that is not what we agreed on. They admitted that they they didn’t communicate that to each other, and are in the wrong yet they are doing ABSOLUTELY NOTHING to resolve this. I give there customer service an F when a problem arises. They are crooks. We still have not received a call back from the gm Vincent. More

Do not trust this dealership My wife and I stopped in the dealership on the way to our vacation and we walked out with a new car. The problem is the salesman starts the negotiatio My wife and I stopped in the dealership on the way to our vacation and we walked out with a new car. The problem is the salesman starts the negotiations and we explain to him we are just looking. He was very friendly and talked us into making a offer and we did committed to a price we would stand behind. He then takes us to the sales managers office where he slaps a paper down showing the price we had wanted now it was time to negotiate the trade in which we did. More

AWESOME! Jon Dougherty the salesmen at BMW of San Luis Obispo was absolutely fabulous! He was patient, kind and very knowledgeable! The staff was Awesome and Jon Dougherty the salesmen at BMW of San Luis Obispo was absolutely fabulous! He was patient, kind and very knowledgeable! The staff was Awesome and the management were fabulous! I will definitely buy my next BMW at this location! More

Ace In The Hole The experience the guys at SLO BMW gave me was way heart felt. Vincent the general manager and Harry my salesman went above and beyond to get me into The experience the guys at SLO BMW gave me was way heart felt. Vincent the general manager and Harry my salesman went above and beyond to get me into a car and I know it wasn’t easy but they slammed it home . Thanks Guys More

Good selection of cars and flexible financing. Jon was very knowledgable about the product line and he understood my desires. He was able to compare options quickly and got me into an ideal car. Jon was very knowledgable about the product line and he understood my desires. He was able to compare options quickly and got me into an ideal car. More

Yippy I got the car I’ve dreamed of! I am very pleased with the staff at BMW dealership. Everyone was very nice and helpful. Thumbs up to my salesman Harry! He helped us though our proces I am very pleased with the staff at BMW dealership. Everyone was very nice and helpful. Thumbs up to my salesman Harry! He helped us though our process so smoothly and I felt no one could have done a better job! If you want a great experience go with Harry is a a gentleman to say the least! More

Awesome experience. Harry Bennett was a great sales person who not once made me feel uncomfortable and never pressured us in any way. Super happy we decided to go to him. Harry Bennett was a great sales person who not once made me feel uncomfortable and never pressured us in any way. Super happy we decided to go to him. More

Internet sales I have to say Daisy made this the best car buying experience I have ever had. She is fun to talk to yet professional and very knowledgeable at what sh I have to say Daisy made this the best car buying experience I have ever had. She is fun to talk to yet professional and very knowledgeable at what she does. This BMW dealership stands above the others that I have dealt with in the past I will surely return to them for my next car. More