BMW San Luis Obispo

I came into BMW for a scheduled Oil Change and possibly tires. I was told an oil change would be approximately $265. Which I was fine with, however, when we got to the desk with the service rep, he came tires. I was told an oil change would be approximately $265. Which I was fine with, however, when we got to the desk with the service rep, he came up with a total of over $1850 for what my SUV NEEDED. I have 52,400 miles. I questioned how an oil change can turn into that much money, and was told this is how I keep my car running great. My husband showed up and got several items removed and the cost was brought down to $1300. Mind you, my SUV is in perfect shape, all the computer told me was I needed an oil changed. So we agreed to get the service thinking that it was necessary per what the service rep stated. Well I got home and checked my BMW maintenance schedule and found that I didn't need spark plugs until my SUV hit 60,000 miles, nor did I need the 2 filters I was told I needed since they had already been done previously. My husband went down to BMW to stop them from doing all the unnecessary items within less than 1 hour, and was told the mechanic was already working on the SUV. Too late. I have owned 3 BMWs and have been coming to SLO BMW for many years for vehicles and service. This is the first time I have felt completely taken advantage of, like I was dealing with a USED CAR SALESMAN. I spent $1000 more than I should have. On another note, if my SUV was already on the racks being worked on and we couldn't modify our service request, why did I drop it off at 9am and never received a call that it was done until my husband called after 4pm? I will never come back to SLO BMW for service, which is sad as we own a home here, I went to college here and my husband was born and raised here. It is an absolute shame to take advantage of people. You've lost 2 customers along with all our family and friends we will be spreading the word to. More

very friendly and helpful he was fast to help and made us feel appreciated and helpped feel appreciated and helpped More

Roger did a great job helping me with a set of new tires. I especially appreciated the time he took to answer other questions I had as well. Not being rushed through the process is why I'll be coming back fo I especially appreciated the time he took to answer other questions I had as well. Not being rushed through the process is why I'll be coming back for future needs. Thanks. More

Roger was courteous and efficient. He helped make what’s often the dreaded chore of having a car serviced a pleasant experience. Thanks for that, Roger! He helped make what’s often the dreaded chore of having a car serviced a pleasant experience. Thanks for that, Roger! More

Tony was awesome and the service was swift and professional. I've been working with BMW of SLO for the past 7 years and they have always showed remarkable service. They are the main reason why I s professional. I've been working with BMW of SLO for the past 7 years and they have always showed remarkable service. They are the main reason why I still own my BMW! More

I had a very good experience buying my car at BMW of San Luis Obispo. Scott Inman was knowledgeable, caring, trustworthy, low pressure and really listened to what I was looking for! He was patient about my Luis Obispo. Scott Inman was knowledgeable, caring, trustworthy, low pressure and really listened to what I was looking for! He was patient about my requests and treated me like a person and not “another sale”! Thanks again to Scott Inman for making my BMW purchase painless! More

The dealership has been great to work with and made buying my car easy! I have enjoyed all the employees I have had the pleasure of working with during the purchase, fixes and maintenance. buying my car easy! I have enjoyed all the employees I have had the pleasure of working with during the purchase, fixes and maintenance. More

Kevin was such a pleasure to work with! He went over everything in my new car and didn’t miss a thing! Great customer service and such a nice guy! Definitely ask for him when you’re at BMW He went over everything in my new car and didn’t miss a thing! Great customer service and such a nice guy! Definitely ask for him when you’re at BMW SLO and wanting your new ride. More

Great customer care from Tony and the guys in the service department. Thank you so much! department. Thank you so much! More

Steven Simpers provided excellent service of my vehicle and I was pleased with the whole team. and I was pleased with the whole team. More