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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,566 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,566 reviews

January 15, 2024

Excellent service and attention to detail from Charles Baker. Very professional, courteous, and knowledgeable of current service requested for repair. Informative of upcoming service. More

by artsclk56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker , Service Department
Print
Jan 18, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you received excellent service and attention to detail from Charles. Professionalism, courtesy, and knowledge are essential qualities in providing a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 15, 2024

Matthew, my service advisor was great, will definitely request him next time. Always a good experience at BMW of Columbia. More

by wpnsman2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, Service Department
Print
Jan 18, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Matthew provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 15, 2024

Good job on service. Agent was helpful, polite and informative. Dealership was clean and had drinks and snacks for clients. More

by Jmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton, Service Department
Print
Jan 19, 2024 -

BMW Of Columbia responded

We are glad to hear that you had a positive experience with our service. It's great that the agent was helpful, polite, and informative, providing you with the assistance you needed. Safe travels!

January 15, 2024

Excellent service from start to finish! My service rep was great! He made sure I got transportation from and too my appointment. Anthony Cutrona was my rep. More

by crrez4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cuntrona, Service Department
Print
Jan 19, 2024 -

BMW Of Columbia responded

It's wonderful to hear that you had an excellent service experience from start to finish, and it's especially commendable that your service representative, Anthony, ensured you had transportation to and from your appointment. We appreciate your business. We look forward to assisting you in the future.

January 12, 2024

Service department is very bad, bad customer service. Phone rings off the hook no one answers. Very very bad More

by stonerd29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Print
Jan 16, 2024 -

BMW Of Columbia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

BMW Of Columbia responded

Thank you for your feedback about the poor customer service you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Sam Reynolds General Manager samreynolds@Group1Auto.com

January 11, 2024

This was the best service I received in 13 years dealing with BMW. Austin was very professional and he took care of all my needs and concerns. More

by Scotland.mitchell87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin , Service Department
Print
Jan 13, 2024 -

BMW Of Columbia responded

We are glad to hear that you had an excellent service experience with Austin at BMW. Professionalism and addressing all your needs and concerns are essential aspects of providing top-notch customer service. We appreciate your business. We are excited to help you in the future.

January 11, 2024

Thorough and transparent service visit. Love the videos the technician sent showing the condition of my car! More

by johnzbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker, Service Department
Print
Jan 12, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 10, 2024

Demetris was very professional and easy to work with and was very helpful in getting my car taken care of More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris Pearson, Service Department
Print
Jan 12, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Demetris provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

Mike Liberatore was wonderful and helped me choose the best BMW for me. I would recommend anyone that is looking for a BMW to go see mike and everyone at the dealership More

by Tylersmothers04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike liberatore , Jeremy Easterling
Print
Jan 11, 2024 -

BMW Of Columbia responded

Congratulations on your new vehicle! We are thrilled that Mike provided you with a wonderful sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 09, 2024

Mike Liberatore provided an outstanding customer experience! He assisted me and my wife with her new 2024 X5 experience at BMW of Columbia, he made contact within 30 seconds, provided us with hands More

by TH CAPONE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Micheal Liberatore
Print
Jan 10, 2024 -

BMW Of Columbia responded

Congratulations on your wife's new X5! We are thrilled that Mike and Mr. Fanning provided you and your wife with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Jan 10, 2024 -

TH CAPONE responded

THE TAKE AWAY FOR ALL WOULD BE SHOPPERS/ VETERANS ESPECIALLY: SALES PRICE TRANSPARENCY- "THE PRICE OF A VEHICLE TODAY, IS NOT NECESSARILY THE PRICE OF THE VEHICLE TOMORROW"! ALWAYS CHECK THE PRICE OF THE VEHICLE ONLINE EVERYDAY AND ESPECIALLY BEFORE SIGNING ANY CONTRACT TO BUY, ALWAYS RE-RUN THE QR CODE AND RE EXAMINE THE ONLINE PRICING "PRIOR"/ "BEFORE" ANY SIGNING ON THE DOTTED LINE! BECAUSE AS IN MY AND MY WIFE'S CASE, AND ALL THOSE WHO STAND UNDER THE LORD OUR GOD COVERING, HE MAY JUST CHANGE THE PRICE BEFORE YOU ARRIVE AT THE DEALERSHIP; UNBEKNOWNST TO YOU! ALTHOUGH, ITS THE JOB OF THE DEALERSHIP/ SALES PERSON/ FINANCIER TO CHECK THESE FLUCTUATING PRICES "FIRST THING IN THE MORINGING DAILY" (IN THE COMPUTER), NO DIFFERENT THAN A FIREFIGHTER/ POLICE/ EMS WORKER CHECKING THE MEDICAL BAG OR VEHICLE CHECK OFF IN THE MORNING REPORTING ON SHIFT. MAKE SURE ANYONE BUYING A VEHICLE CHECK YOUR VEHICLE PRICING EVERYDAY AND ESPECIALLY PRIOR TO SIGNING ON THE DOTTED LINE! WHO KNOWS CORPORATE MAY DECIDE TO DROP THE PRICE $4000.00 BECUAS GOD IS IN CHARGE AND ALL WILL BE WELL! THIS ADVISE WAS PROVIDED FREE -OF -CHARGE BY MR.TERRY H. CAPONE, FIRE BATTALION CHIEF-RETIRED- MARINE VETERAN ON BEHALF OF THE CAPONE FAMILY.

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