BMW Of Columbia

They told me the part was $17 and charged me $1100. 00 to put it in. Then held my car hostage till I paid. They said I approved it, realized I did not and then tried to make it look like I did. 00 to put it in. Then held my car hostage till I paid. They said I approved it, realized I did not and then tried to make it look like I did. More

Amazing time management when it comes to appointments and work being done. Professional Staff members with excellent communication and hands on review with the client with upcoming work and scheduling. work being done. Professional Staff members with excellent communication and hands on review with the client with upcoming work and scheduling. More

It was great I really appreciated the video. Love coming back because kf the customer service. Love coming back because kf the customer service. More

Went in for a regular service. I booked through the website for %15 off "service Saturdays". Long story short they acted like they'd never heard of the offer. Wanted to change the I booked through the website for %15 off "service Saturdays". Long story short they acted like they'd never heard of the offer. Wanted to change the prices of my services so that when they gave me the %15 it was the same. There was a bunch of back and forth "car salesman" antics only for me to pay and drive off without them ever having reset the service light. It's showing 600 miles past due. 😩 More

Overall had a great customer service experience! Everyone was very professional and hospitality which made the difference for me.!! Everyone was very professional and hospitality which made the difference for me.!! More

They were super friendly and fast. My car was returned quickly and all my issues were addressed. My car was returned quickly and all my issues were addressed. More

I worked with a different advisor for my service. However my experience with Austin was consistent with my experiences with Mark which is very customer friendly. I was able to get serviced, use a loa However my experience with Austin was consistent with my experiences with Mark which is very customer friendly. I was able to get serviced, use a loaner , then pick up my vehicle in a very smooth and seamless fashion. This further reinforces my decision to purchase and service my car with BMW of Columbia. More

This was the worst experience I’ve ever had getting a vehicle serviced. I dropped it off to get a parking sensor repaired. After choosing not to make repairs because of anticipated cost, they were still vehicle serviced. I dropped it off to get a parking sensor repaired. After choosing not to make repairs because of anticipated cost, they were still trying to charge over $50 in shop fees to do nothing. After declining services through their preferred text option I tried calling multiple times for 1.5 days to confirm I could come pick up the vehicle. Every time I was told I’d be called back but never was. More

Ed did a great job showing the car,getting a quote and closing the deal. closing the deal. More

Service was done much quickly than expected. Demetris and his team were extremely considerate of my health related time sensitive needs and while I was fully prepared to pick up my vehicle on a Demetris and his team were extremely considerate of my health related time sensitive needs and while I was fully prepared to pick up my vehicle on a Friday, it was ready Wednesday late afternoon. I was very surprised and appreciative. More