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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.6
1,531 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 1,531 reviews

June 14, 2026

I'm a little displeased with the service department. I had an issue with my 3rd row seat operating and took it in for service under original warranty.The computer was reset and it operated correctly for More

by adsparks757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Benedetto
Report | Print
Jun 16, 2026 -

BMW Of Columbia responded

Thank you for your feedback. We understand your frustration regarding the ongoing concern with your third-row seat, especially after multiple service visits and the significant repair recommendation that followed. We appreciate the opportunity to have assisted you and understand why you expected this issue to have been fully identified during the initial warranty visit. We are glad to hear BMW Corporate is reviewing your claim, and we hope a satisfactory resolution can be reached. We appreciate your patience throughout this process and hope to restore your confidence in your future service experiences.

Jun 16, 2026 -

adsparks757 responded

Well, BMW Corporate has denied my claim. As a consumer, when you purchase a product you expect it to perform as promised. When it doesn't and is under warranty you expect it to be repaired accordingly. It baffles me that some corporations always try to wiggle their way out of taking responsibility. Where is the honor in that business practice??? If my vehicle was correctly diagnosed on the first service, I would not be in this situation. Even that, after the incorrect diagnosis and several trips back for service on the "SAME ISSUE" one would think BMW Columbia would say, "we made a mistake and want to make it right "!!! The time is always right to do what is right...

June 14, 2026

Troy was so helpful in getting my car serviced. Thank you! Will definitely be back! More

by Kathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Roberts
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Jun 15, 2026 -

BMW Of Columbia responded

Kathryn, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2026

The service was very impressionable and every interaction was great. The process was smooth and they took care of me. More

by Bennettlaney15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Report | Print
Jun 10, 2026 -

BMW Of Columbia responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 06, 2026

Saint, the service agent was helpful, friendly and professional. We dropped off the vehicle and was able to get a loaner in a timely manner so that our schedules were not interrupted. On a scale from More

by tmrsbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saint ??
Report | Print
Jun 07, 2026 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Columbia! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2026

Jody got me checked in and let me know about a recall that o did not know about! She then called me to let me know all was done and was ready! She was vey nice and helpful! More

by Robwatson16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody
Report | Print
Jun 05, 2026 -

BMW Of Columbia responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2026

Sebastian in service was fantastic! I told him the issues I was having with my X7 M50i. He was straight to the point. Took care of transportation to and from, provided a detailed dia More

by reuven.sugarman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Jun 05, 2026 -

BMW Of Columbia responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. Please don't hesitate to reach out to us if there's anything more we can do!

June 04, 2026

I was pleased with my experience! The only thing I can say is that they didn’t put the cap back on my left rear, driver’s side tire More

by Sofiham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Jun 06, 2026 -

BMW Of Columbia responded

Thank you for your feedback. We’re glad to hear you were pleased with your experience overall. We apologize for the missing valve stem cap and appreciate you bringing it to our attention. Your comments will be shared with our team to ensure greater attention to detail moving forward. We hope to provide a more complete experience on your next visit.

June 03, 2026

Outstanding service department. Dropped off vehicle with a "must have back by" deadline and they delivered it well in advance. More

by bdlamkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris
Report | Print
Jun 05, 2026 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 03, 2026

Geoffrey, our advisor, got our service completed in the time that was estimated. The car was clean and Geoffrey even found my wife’s Stanley water container that was left in the lobby. More

by tminemier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffery
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Jun 05, 2026 -

BMW Of Columbia responded

Hi, thanks for your praise and kind comments about Geoffrey. We are always more than happy to assist you if anything else comes up. Take care!

June 02, 2026

Morgan was excellent to work with. She was professional, thorough and respectful of my time. More

by brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan BMW Columbia
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Jun 03, 2026 -

BMW Of Columbia responded

Hi Brian, thank you for the kind words! Our team takes pride in delivering exceptional customer service, and we are thrilled to hear that Morgan did just that. We appreciate your business and look forward to working with you again.

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