BMW Northwest

My first purchase of a BMW was in 2003 from BMW Northwest - I purchased a 530i and both my wife and I loved this car - I traded the BMW in on a 2010 Jeep Commander - While the Jeep Commander was a good vehic - I purchased a 530i and both my wife and I loved this car - I traded the BMW in on a 2010 Jeep Commander - While the Jeep Commander was a good vehicle it was not a BMW. Without actually expecting to purchase a new car my wife and I decided to visit BMW Northwest. We were greeted at the door by a professional staff member and invited into the show room floor. We were then introduced to James Lee. We told James we were just looking . . . he did not pressure us into a sale and was professional in every sense of the word. I had a couple of questions about a 2012, 535i. Three hours later I drove my new 535i home (It is a super vehicle). I was impressed by James Lee's product knowledge, professionalism and pleasing personality. From the Staff Member greeting us at the door to the final contract signing we we treated like royalty. Over the last 50 years of purchasing cars and trucks, BMW Northwest has been by far my best experience. Thanks to BMW Northwest and James Lee I am back in the BMW family. More

Rich Knoll is knowleageable, responsive and a pleasant person to deal with. He is very attentive to our concerns and takes the time to explain in great detail (language we can understand)the work that wa person to deal with. He is very attentive to our concerns and takes the time to explain in great detail (language we can understand)the work that was done to our vehicle. He keeps us informed in a timely manner if there will be unexpected delay on the completion of the work to be done as well as other necessary repairs. He is very friendly, courteous and a good listener. Always sends us home with a smile. Jay Zenon is very supportive when Rich is not around for us. He is courteous and responsive to our concerns. Jay sends follow up emails to remind us of our appointment. He always acknowledge us when we come to the dealership. Rich and Jay are two great knowleageable advisors to work with. Our Thanks to both and the mechanics for their excellent service. More

I had an awesome experience purchasing my vehicle from this dealership. Then a light came on, and who would ever guess you would have an even better experience in the service department! When my car was d this dealership. Then a light came on, and who would ever guess you would have an even better experience in the service department! When my car was done being serviced, I went to pick it up! Right when I walked in the gentleman addressed me by name! Great experience!!!! More

The people that work here are great. Not only do they follow up with you they listen to your needs and do whatever they can to assist you. I have had such a great experience with the sales and service de follow up with you they listen to your needs and do whatever they can to assist you. I have had such a great experience with the sales and service department. When I buy my next BMW, I wouldn't go any where else. More

BMW Northwest and, specifically, Sandra DeWan were a pleasure to work with during the purchase of our new 328i x-Drive. We have purchased many vehicles but this was by far the most enjoyable. We spent pleasure to work with during the purchase of our new 328i x-Drive. We have purchased many vehicles but this was by far the most enjoyable. We spent a great deal of time with Sandra going over the vehicle and it's options. Sandra made us feel as if we are her number one priority. We highly recommend BMW Northwest and Sandra DeWan to anyone looking to purchase a BMW. We will definitely be back to buy our X3. More

Outstanding service. Got me in on Saturday and did everything I needed for my 135i. And more than met expectations. Peace of mind knowing you have a great running reliable automobile! everything I needed for my 135i. And more than met expectations. Peace of mind knowing you have a great running reliable automobile! More

I live a mile from BMW Seattle but I decide to take my car into BMW northwest for service. I feel the level of customer service and good old' fashioned friendliness is definitely a step above any other BM car into BMW northwest for service. I feel the level of customer service and good old' fashioned friendliness is definitely a step above any other BMW center in the puget sound area. When I had a headlight out BMW Seattle said make an appointment and when I called BMW nw they said come on in no appointment necessary, offered an oil change, washed & cleaned the interior and all in less time than they quoted! Also when I was looking for a new BMW Sean Hamlin was the best! Very friendly and not only offered to order me a car without a deposit but also looked for the perfect car for me from any BMW dealer in the whole USA! Rather than wait for a factory order! This is something that BMW Seattle and BMW Bellevue will never do for their customers. I will only purchase my future BMW's from family owned BMW northwest in Tacoma wa More

I had an excellent experience with this dealership. I ordered my new 2012 BMW X3. It arrived much earlier than expected and exactly as I ordered it. This was the first car I have ordered and my very fi ordered my new 2012 BMW X3. It arrived much earlier than expected and exactly as I ordered it. This was the first car I have ordered and my very first BMW. I have purchased 16 cars throughout my life from various dealers across the country and I found BMW Northwest to be the easiest and hassle free dealer I have ever experienced. It truly was the best car purchase I have ever experienced! Michael Ackerman Lacey, Washington More

Bruce and Susan were very helpful and completely professional. Any questions I had were quickly answered and all the services I required were provided. There was never any pressure placed upon me. professional. Any questions I had were quickly answered and all the services I required were provided. There was never any pressure placed upon me. I was made to feel that they were genuinely concerned about my needs and satisfaction. I will continue to do business with BMW NW because of the attention paid to me by Bruce and Susan. More

My wife and I drove from Arlington, Washington to BMW Northwest look at a car which was advertised on the internet. We were met by Joel Bowlin, who took the time to show us this auto, as well as others. Northwest look at a car which was advertised on the internet. We were met by Joel Bowlin, who took the time to show us this auto, as well as others. Joel was great. Not a pressure sales at all. We were allowed to take the vehicle out on a good test drive while Joel stayed back at the dealership. We were both pleased with our experience and the professionalism Joel dispalyed during our brief visit. We purchased the vehicle and made the trip home in our new 335xi. When service became due, we once again decided to make the trip back to Tacoma, where we had purchased the vehicle. Here we were met by Keith Vanwinkle, service advisor, who got our vehicle in the shop almost immediately and also arranged for a loaner car. We decided to go out for breakfast while our car was being serviced. Keith actaully called us prior to his completetion estimate to let un know our car was ready to go. We were both impressed with our visit to the dealer, not only for the initial purchase but also for the fine service provided after the purchase. BTW: We love the car! More