BMW Northwest

Great experience Our sales person was friendly and knowledgeable, and we really appreciated the help with the X1's technology. Great buying experience. We would buy Our sales person was friendly and knowledgeable, and we really appreciated the help with the X1's technology. Great buying experience. We would buy from them again. More

Great Service, Friendly Salespeople We picked up a X5 last week and Aaron and Brandon were wonderful in explaining the SUV to us and in working with us to find the right fit for my famil We picked up a X5 last week and Aaron and Brandon were wonderful in explaining the SUV to us and in working with us to find the right fit for my family. I highly recommend them and the BMW Northwest dealership if you are looking for a BMW. More

Incredible customer experience, every time I have owned several high end automobiles, just purchased my third BMW at BMW Northwest. I live in Bellevue Washington but still take the time and ex I have owned several high end automobiles, just purchased my third BMW at BMW Northwest. I live in Bellevue Washington but still take the time and extra effort to buy my cars from this great dealership. Each time has been better than the previous experience, they simply exceed expectations. This time I ordered a new model 330E plug in Hybrid, a car no dealer yet had in stock. The process was painless and I was updated regularly on progress, real solid communications, never any pressure. When car came in we were not in state but they explained there was no issue, car would be waiting. Delivery was a joy, included education on the new technology and operations. After the sale, same excellent follow up, service and professional treatment in every step. Good folks, great experience. More

Excellent services for 16 years! I have dealt with the kind and knowledgeable sales and service representatives at BMW Northwest for 16 years. There is no better place to research, t I have dealt with the kind and knowledgeable sales and service representatives at BMW Northwest for 16 years. There is no better place to research, test drive, and select a car (or your sixth BMW) in the state of Washington. Their goal has always been to make me happy when I drive off the lot and to keep me happy throughout my lease. They have always succeed and gone over and above my expectations. The environment is comfortable and they make you feel at home, like you are being taken care of by family. Thanks for the years and the many more to come! More

Best Service, Sales, and Selection BMW Northwest makes you feel like you are their one and only customer. Their sales staff is friendly and non-pushy. They work hard to find you a vehic BMW Northwest makes you feel like you are their one and only customer. Their sales staff is friendly and non-pushy. They work hard to find you a vehicle that works for you and have many options to choose from. They are knowledgeable about the product and have a passion for what they do, and it shows! Working with Bjorn was one of the easiest car buying experiences I've ever had and I will be sure to come back to BMW NW to work with him again! Not only was the sales aspect of this deal seamless but I was also given an opportunity to hang out with my BMW Genius Aaron to show me all the ins and outs of my new 320i. He easily answered all of my questions and since I'm not exactly a tech wiz he Was happy to guide me trough how to set up my phone, memory seating, etc. Even a couple weeks after having my car both Bjorn and Aaron contacted me to make sure I was loving my new vehicle and to make sure no new questions had come up! I could not be more grateful for the exemplary level of customer service I received here. More

Beyond awesome service!!! My 2005 325xi had almost 170,000 miles on it and somehow I bought a 2015 BMW motorcycle that was beyond my skill level, I needed help! I contacted Mar My 2005 325xi had almost 170,000 miles on it and somehow I bought a 2015 BMW motorcycle that was beyond my skill level, I needed help! I contacted Mark in pre-owned sales online and he was beyond amazing! He, along with BMW credit, and the finance department got me into a great pre-owned BMW with good terms. It was smoothest transaction ever! Thank you so much for fixing 2 issues for me! More

Sincerity I had previously shopped around for a good deal on a gently used car. There is a huge difference in the quality of service with their so called compe I had previously shopped around for a good deal on a gently used car. There is a huge difference in the quality of service with their so called competitors. I highly recommend BMW NW. More

Terrific customer service from start to finish! NW BMW's customer service is outstanding! Great emphasis was placed on balancing my desires while perusing all affordable options. The X5 is a superb NW BMW's customer service is outstanding! Great emphasis was placed on balancing my desires while perusing all affordable options. The X5 is a superb vehicle, and every detail of the vehicle was thoroughly explained! Thank you for making this a wonderful experience from start to finish. More

Excellent service Everyone at BMW Northwest are friendly and always make you feel welcome weather you are there to purchase or just to look around at the cars. The sale Everyone at BMW Northwest are friendly and always make you feel welcome weather you are there to purchase or just to look around at the cars. The sales staff never pressure the customer but instead they give honest information and helpful service. More

Car buying made easy! Purchased our first BMW a few years ago at another local BMW dealership, so expected to get our new BMW from the same dealership. Researched the mode Purchased our first BMW a few years ago at another local BMW dealership, so expected to get our new BMW from the same dealership. Researched the model with the options my wife wanted on line to come up with a fair price. Also, researched the fair trade-in value of her current BMW. With this information in hand, made a trip to the dealership expecting to make a deal. We weren't even close on the price for the new car or what they would give for the trade-in. And they would not negotiate. We walked out. Later that day I called Jimmy Barber on the phone to see what kind of a deal he would make. We had never been to BMW Northwest at it is a substantial drive. Well, we made the deal in about five minutes over the phone. It was even a better deal than I had been expecting. As my wife wanted several options that were not available on the vehicles they had in stock, it was necessary to order the car from Germany. Therefore, it took about three months before we could take delivery. No big deal. Jimmy kept us informed of the progress; build start, build end, ready for shipment and so forth. When it arrived we made an appointment to pick it up, and that was the first time we ever visited the dealership. And what a beautiful facility it was, especially with our car sitting on the show room floor. It arrived exactly as ordered, and the price and trade-in were exactly the same as Jimmy and I had discussed three months earlier. Aaron, the BMW genius with much patients, spent considerable time teaching us about the new technologies, but we will need another lesson. The bottom line is, this was car buying made easy. It took more time to write this review than it did to make the deal. A friend, who also drives a BMW, is in the market for a new car, and you can be sure I will be pointing him towards BMW Northwest. More