BMW Northwest

Had a troubling expeirence at the start, but Mike and the team did their best to make things right! I purchased a 2022 Subaru with under 100k miles with a full warranty. Within 2 weeks of purchasing the team did their best to make things right! I purchased a 2022 Subaru with under 100k miles with a full warranty. Within 2 weeks of purchasing the vehicle it needed urgent and hazardous repairs. A major component of the transmission was damaged and there was significant oil leaks. It took 3 days to even get in contact with a manager, leaving me without transportation and no idea when I would be getting my vehicle back. Despite purchasing a full warranty with the dealership they did not authorize my warranty at the time of purchase and left me without a working vehicle. The car that I drove for only 2 weeks has now been sitting in the shop for almost a week! I am thankful to the team for finally covering the repairs, I just wish this could have been solved in a more timely manner with clearer communication. More

The service excellent and everything was completed in a timely manner. The loaner car that I was provided was very clean and in excellent condition. timely manner. The loaner car that I was provided was very clean and in excellent condition. More

Jimmy Brown was great! It was my first time buying a car and he made everything so simple, he explained everything so perfectly to me throughout the process and made sure h It was my first time buying a car and he made everything so simple, he explained everything so perfectly to me throughout the process and made sure he found a perfect car for me from the style of the car, the year of it and finding something just right in my budget. Everyone I spoke with was very sweet and greeted me with smiles. Great job BMW NorthWest! More

The service was exactly as requested - comply with recall notice and complete oil & filter change! Also they supplied estimated cost to complete some near term maintenance that I will have done in order to notice and complete oil & filter change! Also they supplied estimated cost to complete some near term maintenance that I will have done in order to keep the vehicle in tip top shape for the future! More

An excellent experience with the previously owned sales team. We got exactly what we wanted and were able to negotiate the price. Would definitely recommend them. team. We got exactly what we wanted and were able to negotiate the price. Would definitely recommend them. More

As usual, the service was excellent, on time and for the price quoted. They also do a full safety check of the entire vehicle. It's the only place I take my BMW. price quoted. They also do a full safety check of the entire vehicle. It's the only place I take my BMW. More

From servicing my older BMW to helping me with purchasing my new 2026 M340i I recommend this dealership my new 2026 M340i I recommend this dealership More

I have been very satisfied with the assistance that I have received from Gage. He shows that he cares about the customers experience. have received from Gage. He shows that he cares about the customers experience. More

There’s always someone to greet you as you pull into the Service checkin bay. They the get you introduced to your Service Advisor. Joel was our advisor this time. He quickly got us signed in for our recall Service checkin bay. They the get you introduced to your Service Advisor. Joel was our advisor this time. He quickly got us signed in for our recall appointment, got us into our assigned loaner vehicle, and on our way. H called and let us know when our vehicle was ready to be picked up, assisted us in getting our items into our vehicle, and once again got us on our way quickly. Professional, friendly, and quick service. Another great visit to BMW Northwest in Fife. More

Joel Ballard is a great example of customer service for BMW! He’s been my advisor on two different occasions, and he’s been very helpful and kept me timely informed. BMW! He’s been my advisor on two different occasions, and he’s been very helpful and kept me timely informed. More