BMW North Scottsdale

My 2010 550i was in for a persistent engine shudder. They asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an emp asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an empty gas tank...and the engine still shudders violently. BMW was aware of this problem before they sold the car to me it turns out, yet they failed to tell me about it. Now they say it is normal, it just needs to warm up. More

What a great Service department!!!! Love the service What a great Service department!!!! Love the service department. Got me right in and finished the job fast and right. Love the attitude of all the What a great Service department!!!! Love the service department. Got me right in and finished the job fast and right. Love the attitude of all the Service people. I will definitely buy my next BMW for BMW North Scottsdale. Thank you to everyone!!!!!! More

This was my first BMW purchase and BMW buying experience. I highly recommend Peter Cramer and BMW North Scottsdale to anyone that is looking to buy a BMW. It was unlike any car dealership I have ever been to I highly recommend Peter Cramer and BMW North Scottsdale to anyone that is looking to buy a BMW. It was unlike any car dealership I have ever been to. No Sales Sharks hitting you as you walk through the dealership. Everyone was friendly and very helpfull. From the first phone call to ask about a BMW which I was interested in on the web site until I drove away in my new BMW. I was shocked not to be treated like other car dealership treat you with a lot of fast talking salesman that are just interested in making a deal at what ever low life sales tactic they can pull. Again everyone from the sales (Peter Cramer), parts (Dean), service (AJ), Finance (Frank) were outstanding in every way. I would and intend to go back to BMW of North Scottsdale for service and anything else which I need. More

Jeff Fischer is 5* -- I would recommend him to anyone needing service at this dealership. Initially brought my sedan in because the Certified Pre-Owned Warranty was almost up and I wanted the car looked needing service at this dealership. Initially brought my sedan in because the Certified Pre-Owned Warranty was almost up and I wanted the car looked over, plus the power-seats were not working properly; I knew that the drivers' side wasn't that is. Well, both seats were checked, cables were replaced on both and a loaner was provided for the time that I needed it during the service time! BIG plus!! Can't thank Jeff enough -- I will always ask for him :) Keep It Up!!! I mean I hate car problems as much as the next person, but it is nice to be able to work with an understanding Service Advisor -- Thanks More

I just purchased my second new BMW from BMW North Scottsdale since moving back to Scottsdale in late 2002. My daughter and her husband also purchased a new X3 in January there upon my recommendation Scottsdale since moving back to Scottsdale in late 2002. My daughter and her husband also purchased a new X3 in January there upon my recommendation. David Stinson handled all of these transactions and in each case, exceeded our expectations. Everyone at BMW North Scottsdale is fabulous, beginning with David during the sales process, to Kriston Newton, our Finance Manager and then on to Tony Nieto who handled the delivery of our new X5. The entire staff goes beyond providing customer service and satisfaction and they do it professionally! I recommend BMW North Scottsdale to everyone who is in the maret for a new automobile. More

I always have an easy time getting my car in to be serviced, or whatever is needed. Jeff always has a loaner car ready and available for me to use. Everyone in the service department is friendly and h serviced, or whatever is needed. Jeff always has a loaner car ready and available for me to use. Everyone in the service department is friendly and helpful. My car is always clean and ready when promised. Jeff always makes sure I am 100% satisfied, he is soooo accommodating. Jeff Fisher is a great service advisor!! More

A very pleasant experience. This is the second vehicle our family has purchased in the past year from this dealership. Professional, caring, highly competent individuals. Kudos to your maintenance depar our family has purchased in the past year from this dealership. Professional, caring, highly competent individuals. Kudos to your maintenance department as well. My service advisor, Michelle Hadley, does an excellent job and always exceeds my expectations. All dealerships should provide this level of customer service. More

Very great expereince. Scott was great. I had a less than great experince with "another" BMW dealer in the area but Scott stepped up and put no pressure on us and gave us a great deal. Everybody was helpful great experince with "another" BMW dealer in the area but Scott stepped up and put no pressure on us and gave us a great deal. Everybody was helpful and gave us all the info we needed about the car before we left. Dealership wa great to work with. GO SEE THEM! More

Last month I purchased my first BMW from this dealership, and the experience was the most amazing car buying experience I have ever had. The honesty, integrity and friendliness of the entire staff, from Pet and the experience was the most amazing car buying experience I have ever had. The honesty, integrity and friendliness of the entire staff, from Peter Cramer (my excellent salesperson) up through the Sales Management, Finance and Service teams were all beyond exceptional. I purchased a certified pre-owned vehicle, and can say without a doubt that I have never received this level of courtesy and respect ever before, even when I had puchased brand new vahicles in the past. This dealership understands what it means to earn a customers business. They've certainly earned mine as a lifelong customer and I can in clear conscience recommend them to ANY prospective buyer. Well done, BMW North Scottsdale, and thank you. More

I recently purchased my fourth BMW at this dealership. The customer service has always been first class and it really shows they strive to be the best at what they do. I bought these four cars in a period The customer service has always been first class and it really shows they strive to be the best at what they do. I bought these four cars in a period of six years and I have only dealt with one salesperson! His name is Charlie Scott. If you are in the market for a new or used BMW at this dealership I strongly suggest you ask for him. He is extremely knowledgeable, courteous, and more important he values your business. All I can say is that my experience at BMW North Scottsdale has been outstanding four times in a row. As far as service is concerned, I only had one average experience with an advisor that no longer works there. He didn't seem to have the experience that the other advisors seem to have. Other than that, my experience with the service department has been very good and most of the work has been covered by the warranty. More