BMW North Scottsdale

Average customer service, sky high prices, worse than any other dealership in AZ. Sales department feels like you need them more than they care about helping you out. Service people seem to be more in tune w other dealership in AZ. Sales department feels like you need them more than they care about helping you out. Service people seem to be more in tune with been responsible and accommodating. Nice facility though, but facilities can't make those sales people care. More

Called to get additional information about a pre-owned vehicle and to discuss pricing. While I have no trouble hearing from someone that they don't have flexibility on price, I found the sales reps arroga vehicle and to discuss pricing. While I have no trouble hearing from someone that they don't have flexibility on price, I found the sales reps arrogance distasteful. More

I have previously purchased 5 BMW's from this Penske BMW dealership & 2 Porsche's from the Penske Porsche Dealership next door and have been extremely pleased. Personnel has changed since my last purcha BMW dealership & 2 Porsche's from the Penske Porsche Dealership next door and have been extremely pleased. Personnel has changed since my last purchase and I have recently been in communicaton with the dealership and interested in purchasing a BMW Courtesy Loaner Vehicle that is offered for sale. When I was at the dealership last week the vehicle was out, however I was advised that when it returns they will hold it from the loaner pool and call me to see and test drive the vehicle. (Incidently, I inquired about this same vehicle 6 months ago and it was not available as it was out on loan, I ended up purchasing a Mercedes from Schumacher.) I was contacted today and advised that they would not make the vehicle available to see or drive until we agree on a price and make a deal. "Make an offer on the used car behind curtain #1", are you kidding me? I find this a very unprofessional and not at all what you would expect from a Penske dealership. The personality and management style of this BMW dealership has changed and apparently customer loyality and customer service is not important to them any longer........next. More

My sister and I visited the dealership today and we were completely ignored by the sales staff. One salesman just stood there staring at us and the other was busy talking on a cellphone. They have limited completely ignored by the sales staff. One salesman just stood there staring at us and the other was busy talking on a cellphone. They have limited inventory in the front so we couldn't find the model we were interested in test driving by ourselves. We decided to leave and to pursue test driving a new BMW at another dealership. I don't know whether it is because we were two ladies or that we didn't look like we were there to look seriously. We had visited a Chrysler dealership and a MINI dealership earlier in the day and we were treated much better. More

Wifes' 650I having issues starting intermittently worked fine some days and then would not start or turn over after just being up and running Brian took the information, offered a loaner vehicle I told hi fine some days and then would not start or turn over after just being up and running Brian took the information, offered a loaner vehicle I told him that I could wait. He called me in about 1 1/2 hours that the vehicle was ready He told me that the battery had been replacedand every thing looks great More

We went to BMW North Scottsdale while trying to find a 2010 Lexus RX350 for my fiancée after trying numerous other dealerships and couldn't have been happier to have walked through the door to meet Peter 2010 Lexus RX350 for my fiancée after trying numerous other dealerships and couldn't have been happier to have walked through the door to meet Peter Cramer. Peter was extremely helpful and knowledgeable about their entire inventory. After talking with Peter and leaving the dealership to grab lunch, my fiancée looked at me and said, "Wow that was the first experience I had while car shopping that I actually enjoyed". After lunch we looked around at a few more local dealers (some better than others), but we felt we had the best shot at getting what we wanted for the price we were looking for by going back and talking with Peter. When we arrived back, Peter was busy with another customer and referred us to John Sarno, who we continued to work with on the vehicle we really wanted. John was able to pick up right where Peter left off and got the deal done without being pushy or annoying (as some other dealer’s salespeople were) and he took what we said we wanted and made it happen. John was upfront, honest and entertaining as well. We left the dealership with no buyers remorse and completely confident that we received the best deal were could have gotten on the vehicle. We also felt the piece of mind that if something were to go wrong with the vehicle, that they would make it right (so far the car has been perfect). On another subject, the car’s BMW North Scottsdale had on their lot were spotless which was a nice change from the many other dealerships that showed us cars with dirty interiors and said things like "oh that can be cleaned out". Well if it could have been cleaned out, it should have been, and BMW NS did that before letting us see the cars so we didn't have to be concerned about what the condition of the car "could be". Needless to say, we plan to return to BMW NS as out first stop next time we're in the market for another vehicle even though we live 45 minutes away and there are plenty of other dealerships on the way. Thanks to John Sarno, Peter Cramer and also Brian Peters for making our experience extremely pleasant and satisfying. More

I had a brake problem with my X5. Very loud screeching I had a brake problem with my X5. Very loud screeching sound. I took my car four times to Chapman BMW on Camelback to repair the brakes. They s I had a brake problem with my X5. Very loud screeching sound. I took my car four times to Chapman BMW on Camelback to repair the brakes. They stated they could not fix the problem and that the sound is normal with all X5. I then took my car to BMW North Scottsdale. They fixed the problem the first time. Thanks BMW North Scottsdale. More

I had been shopping for a new car for many months and finally decided I wanted a BMW 5 series. I was looking for a 535i and BMW was have great model end incentives I wanted to take advantage of. But, I w finally decided I wanted a BMW 5 series. I was looking for a 535i and BMW was have great model end incentives I wanted to take advantage of. But, I was having hard time finding a 535i equipped the way I wanted it. So I started looking at the 550i which were much easier to find well equipped and even test drove one at another dealer earlier in the day. I liked it but knew BMW North Scottsdale had a well equipped 535i in inventory I wanted to look at so I drove up there that afternoon. I had been trading emails with Scott and met him for the first time when I went to look at the 535i. We took a test drive and even though I liked it, after driving the 550i in the morning I was bit let down. On a whim I asked Scott if they had any 550i's equipped the way I wanted in a color I could live with. He got this funny smile on his face, looked at the inventory and came up with a car that was exactly what I wanted. We did a test drive over the same route as before and it was game over. I knew I wanted the car but it was quite a bit more than the 535i. Scott told me they wanted to move the cars off the lot and would make it happen. Ya right, I hear that at every dealer I've ever visited. But Scott was dead serious. He came out of the gate with a great price + the huge BMW incentive + the voucher I had for attending a BMW test drive event. In addition, they gave me substantially more for my trade than any other dealer had appraised it for over the last few months. When they accepted my offer I couldn't believe it. Scott was more than willing to do whatever it took to make it happen. It was still a stretch but a deal I couldn't pass up. During the whole process, Scott was totally professional, friendly, honest, and promptly returned all of my phone calls and emails (a rare trait among car salesmen I have found). I am thrilled with my new BMW and would highly recommend contacting Scott if you are in the market for a BMW. More

On my 3rd BMW purchased from BMW North Scottsdale, and I must say I have NOT experienced any of the negative scenarios featured here. One thing everyone should keep in mind - you have purchased a refined au must say I have NOT experienced any of the negative scenarios featured here. One thing everyone should keep in mind - you have purchased a refined automobile that requires upkeep and care. Absolutely no reason, with proper care and maintenance, that a BMW won't last you well above 250k miles. All warranties have items not included - read your contract. Repairs to German engineered automobiles are not inexpensive, but then you know that when you buy this type of automobile. Once out of warranty, take it to your favorite mechanic. However, BMW dealers work ONLY on BMW's vs offsite mechanics that rarely specialize in just 1 automobile make. I digress... If you want to purchase a BMW (new or used) work with Mitch Lippen who doesn't just sell you a car, he builds a long-term relationship with you. When you need service, Logan Carter is one of the most professional, honest service advisors I've worked with over the years. Never paid for a loaner, never been treated rudely by any employee, and what makes me keep coming back is their loyalty to make it right when hiccups happen (what service business doesn't have a "blip" now and then, seriously? Don't take my word for it, go experience it. I challenge anyone to come back to this site and post a negative experience with Mitch or Logan. What are you waiting for? Prove me wrong, but don't count on it! More