BMW North Scottsdale

Excellent Customer Service Our recent experience with BMW North Scottsdale was absolutely wonderful. This is my 3rd BMW in last 6 years. Before the recent purchase, for a change Our recent experience with BMW North Scottsdale was absolutely wonderful. This is my 3rd BMW in last 6 years. Before the recent purchase, for a change we visited Audi, Mercedes and Jaguar but ultimately could not receive the level of service and ultimate driving machine experience. Aside from the awesome SUV we ended up with, I think the professionalism of the staff, especially Don Fiala helped make our experience exceptional. We had a small misunderstanding at the time of delivery, very late in the day. But the next morning, Sales manager Sam and Don corrected it by going out of their way to make our purchase satisfactory. Dean in the finance was also very easy going. Overall, a great purchase and we'll be back for sure. More

Over charging and wrong advice I have taken my car several times within past 2 months. When I received my car, the engine light was on and windshield fluid was leaked-out. I called I have taken my car several times within past 2 months. When I received my car, the engine light was on and windshield fluid was leaked-out. I called service advisor Ron Davis on the same day. He said," engine light is on because the fluid is leaked out of the reservoir. I took the car later on since the change of oil service was on. I asked Ron to check the engine light and advice me on the problem. After 3 days he called and told me that I need to change the oil and filter with spark plug. Also, he need to trace the fluid leak. The car has 48k Mls currently. He added, it will cost $145.00 for oil/filter and $600.00 for spark plug and an addition of $500+ for the fluid leakage. I told him not to do work and I will have it done some other time. I took the car to Chapman BMW on the next day and all it needed was oil/filter change ($130.00) and tightening the screws on windshield fluid reservoir. I wonder if this is part of training that ripping people off as though they are not making enough money. More

Great experience We just purchased a 2017 BMW X5 from BMW North Scottsdale last night. Wow! What a great experience!!! The gave a great deal up front and we did not ne We just purchased a 2017 BMW X5 from BMW North Scottsdale last night. Wow! What a great experience!!! The gave a great deal up front and we did not need to haggle with the pricing. We dealt with Steve K (MGR) and Jake (Sales). If I could give more than five stars I would. I highly recommend BMW north Scottsdale if you're in the market for new preowned BMW. This is our third BMW we have purchased from them in the last two years. We could not be happier. It should be noted that Debbie and AN in the service department, Eddie and Max in the BMW boutique are equally great. More

This dealership stood behind their service!! After voicing my concerns, This dealership came through for me with colors. Mike and Logan over there stepped up and made it all right. I can't help b After voicing my concerns, This dealership came through for me with colors. Mike and Logan over there stepped up and made it all right. I can't help but commend them for their response and recommend once again, my favorite BMW dealership for many years. More

Sleazy and unprofessional Bought a $55,000 BMW from them 5 years ago and had it serviced since. Car broke down and had to be towed twice in the last 5 months. Very traumatic ex Bought a $55,000 BMW from them 5 years ago and had it serviced since. Car broke down and had to be towed twice in the last 5 months. Very traumatic experiences for a luxury car. Went to buy another vehicle and learned I was unable to trade the car in because of 2 safety recalls with no remedy. Seriously! So I am stuck with a dangerous car and cant even sell or trade it in and communicated this to the dealership. They could care less. Manager, Don, was rude and condescending. Service rep Sean made promises and then reneged on them. All in all, horrific experience and a horrible dealership. More

Waste my time Could not find me a car? Maybe 2018 will be the one . I spent 4 times with him and could not get a car. Too busy? Could not find me a car? Maybe 2018 will be the one . I spent 4 times with him and could not get a car. Too busy? More

CPO Means nothing I bought a Certified car from BMW North Scottsdale and three days later when the deodorizer wore off it became clear that it was a car that had been s I bought a Certified car from BMW North Scottsdale and three days later when the deodorizer wore off it became clear that it was a car that had been smoked in and not just cigarette smoke, it was pipe or cigar smoke. I brought the car back and told them I didn’t want it, I was pulled off the sales floor into the back where they told me I couldn’t return it and that they would fix it. Anyone who has ever ridden in a smokers car knows that it will never be fixed, the inside of the A/C and heating system is covered in smoke residue that can never be removed without completely disassembling the dash. After removing the smell didn’t work the dealership pretended to help by giving me 3 options, accept a cheaper car or a car without the options I had, buy another more expensive car that had the options I had or return the car but still pay the sales tax and extended service plan (almost $4000) even though the service plan stays with the car and makes it more valuable. They covered up the smell of smoke to get the car out the door and they refuse to accept responsibility, but all I did was walk into their dealership and it’s going to cost me bigtime. The best way to make money is to do the right thing for your customers, but they haven’t learned that yet. I wish I had found this website before buying because BMW North Scottsdale is rated 2.5 stars while their competitor is rated 4.8. Don’t make the same mistake I did, go somewhere else. More