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BMW North Scottsdale
Phoenix, AZ
704 Reviews
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Showing 704 reviews
August 22, 2026
I lease a new 2026 BMW IX, and they informed me at that time that the vehicle was used as a “loaner“ but that it was in new condition. They were unable to deliver the vehicle for approximately two weeks time that the vehicle was used as a “loaner“ but that it was in new condition. They were unable to deliver the vehicle for approximately two weeks because it was out on loan. When they did finally deliver the vehicle, I drove at home and discovered that the back compartment of the vehicle was full of animal feces and urine. I immediately brought this to their attention and they elected to replace the affected parts. I attempted to take delivery a second time, however, only the upper components were replaced and the area below the hatch, including the bucket compartment and the carpeting around it. We’re still covered in urine and feces. They elected to replace the affected parts of second time and I was able to take deliver the vehicle again. They have implied on multiple occasions that somehow I am either lying or did this damage to the vehicle myself. Of course, they backed down when I tell them that I own no animals and I’m allergic to cats. Additionally, all of the waste was very dried in the vehicle and I had only had it in my possession for 20 minutes. Unfortunately, the vehicle smells like cat urine! Additionally, after about 5 miles of driving the passenger front tire went flat. I returned again to the dealership who elected to just put air in the tire and told me to return if the tire goes flat again I’ve told them multiple times that I would like to either be in a different IX or to unwind the deal. I’ve made it very clear that it is a violation of Arizona state Law to misrepresent the condition of a vehicle upon sale or lease. They offered to put me into a lower model vehicle that is also a loaner and a color I do not want. They are very reluctant to unwind the deal, even though there is a mechanism to do so. I’ve had to resort to writing these reviews because my next steps involve having to go to the state, consumer protection board and hire an attorney. Don’t make the mistake I made! Avoid BMW of North Scottsdale and the Penske automotive group! More
by ScottsdaleDoc
Employees Worked With
Daniel, Gilbert
August 20, 2026
We recently purchased a used BMW 540i from BMW of North Scottsdale, making this our second vehicle purchase from this dealership. While we hit a communication roadblock regarding a promised second key fob Scottsdale, making this our second vehicle purchase from this dealership. While we hit a communication roadblock regarding a promised second key fob after delivery, General Manager Steven Khouri personally stepped in, reviewed the facts, and resolved the issue immediately. Mr. Khouri’s prompt response and professional care completely restored our confidence in the store. His dedication to his clients is exactly why we continue to return as repeat customers. Highly recommend his leadership team! More
by cmturpen
Employees Worked With
s, khouri
August 19, 2026
I purchased a 2026 X5 there. Customer support has been abhorrent. The BMW Financials and ConnectedDrive account backend broke, knocking out paid premium functions like Remote Sta Customer support has been abhorrent. The BMW Financials and ConnectedDrive account backend broke, knocking out paid premium functions like Remote Start (I live in Phoenix, it's summer, I NEED remote start!). Emailing GM Steven Khouri did not even get a response. The dealership was happy to take my money, but could care less when things fail. More
by Tod Y
Employees Worked With
Adnane the sales manager
July 05, 2026
Will was fantastic to work with in selecting our 2026 X5 50e. He showed us all the different packages and helped us zero in on our final selection. Peyton was also extremely helpful getting the car config 50e. He showed us all the different packages and helped us zero in on our final selection. Peyton was also extremely helpful getting the car configured with our individual settings. More
by Kevin M.
Employees Worked With
Will
July 02, 2026
Great customer service Geof was great on following up with the purchase and great communication.. didnt feel pressure made me feel like a person not a number thank you so much with the purchase and great communication.. didnt feel pressure made me feel like a person not a number thank you so much More
by Almasarabi
Employees Worked With
Geof
