BMW/Mini of South Miami - Service Center

My service rep makes me feel like a V.I.P. Hyde Cuervas is my service rep at BMW South Motors. To take a car into a dealership and know that your service rep will make certain that everything Hyde Cuervas is my service rep at BMW South Motors. To take a car into a dealership and know that your service rep will make certain that everything is done right and as quickly as possible is almost a miracle. Let’s just hope that South Motors appreciates employees like Hyde with initiative so he will continue to remain an employee there. More

Terrible organization They did lousy work on my car and refuse any responsibility. It cost me thousands. Avoid them like the plague. They don’t return calls. Nonexistent They did lousy work on my car and refuse any responsibility. It cost me thousands. Avoid them like the plague. They don’t return calls. Nonexistent customer service. More

Service I would like to recommend Steve Robertson for a top Service advisor. He listened to my concerns , kept me updated and completed the repair before my e I would like to recommend Steve Robertson for a top Service advisor. He listened to my concerns , kept me updated and completed the repair before my expectation... More

Service and recall fix From start to finish Horacio handled all the details and even had my car waiting so I spent minimal time at the dealership. He updated my computer in From start to finish Horacio handled all the details and even had my car waiting so I spent minimal time at the dealership. He updated my computer info without being asked and helped me with a loaner. Overall a stress free experience which is a lot to say at a dealership. More

Horacio is awesomw Horacio is always very helpful, and he makes sure that everything is taken care of to my satisfaction. He always has a smile.on his face. Horacio is always very helpful, and he makes sure that everything is taken care of to my satisfaction. He always has a smile.on his face. More

Great service experience My service manager, Mark Smith, gave me prompt attention and kept me informed about the progress of my BMW M4’s servicing. He was able to expedite the My service manager, Mark Smith, gave me prompt attention and kept me informed about the progress of my BMW M4’s servicing. He was able to expedite the process and gave me accurate info. I highly recommend Mark for your BMW’s servicing needs! 5 stars! More

Amazing level of care and professionalism. Went above/beyond Horacio Mendieta is one in a million. In a world typically characterized by mediocre service, Horacio showed that there are still caring, well intent Horacio Mendieta is one in a million. In a world typically characterized by mediocre service, Horacio showed that there are still caring, well intentioned service providers out there. He took the time to hear out my situation, and was very empathetic about the fact that we were talking about my daughter's car. He was responsive, and he delivered on the expectations he set. I would recommend Horacio and South Motors Mini in a heartbeat! More

Terrible Service I asked them to check the cameras because of a damage loaner it was given to me . The service manager completely ignored my request , and denied to lo I asked them to check the cameras because of a damage loaner it was given to me . The service manager completely ignored my request , and denied to look at the cameras . Apperantly they only look at the cameras when is convenient for them. I feel very mistreated, when I mentioned I wasn’t coming back they didn’t seem to care at all. I am never doing service at south motors bmw, nor purchasing another vehicle here. More

Worst Dealership I have ever dealt with Took my 750LI for multiple recalls and it was returned to me with several parts in the interior and exterior that we're broken when they assemble them Took my 750LI for multiple recalls and it was returned to me with several parts in the interior and exterior that we're broken when they assemble them back. I ended up having to call BMW corporate who email them directly to try and give me some support but after multiple attempts they stated that there was nothing that they could do since this was an independent dealership and that they apologized but they were not getting a response from the general manager as well. More

Horrible business Took my car for an oil change and when came to pick it up noticed starches on the passenger back door. Immediately brought it to the attendants atte Took my car for an oil change and when came to pick it up noticed starches on the passenger back door. Immediately brought it to the attendants attention who commented that it was dirt not scratches. To have the car repair it has been a nightmare as there is no communication between the service dept and costumer. Not professional. More