BMW/Mini of South Miami

Service and recall fix From start to finish Horacio handled all the details and even had my car waiting so I spent minimal time at the dealership. He updated my computer in From start to finish Horacio handled all the details and even had my car waiting so I spent minimal time at the dealership. He updated my computer info without being asked and helped me with a loaner. Overall a stress free experience which is a lot to say at a dealership. More

Horacio is awesomw Horacio is always very helpful, and he makes sure that everything is taken care of to my satisfaction. He always has a smile.on his face. Horacio is always very helpful, and he makes sure that everything is taken care of to my satisfaction. He always has a smile.on his face. More

Great service experience My service manager, Mark Smith, gave me prompt attention and kept me informed about the progress of my BMW M4’s servicing. He was able to expedite the My service manager, Mark Smith, gave me prompt attention and kept me informed about the progress of my BMW M4’s servicing. He was able to expedite the process and gave me accurate info. I highly recommend Mark for your BMW’s servicing needs! 5 stars! More

Amazing level of care and professionalism. Went above/beyond Horacio Mendieta is one in a million. In a world typically characterized by mediocre service, Horacio showed that there are still caring, well intent Horacio Mendieta is one in a million. In a world typically characterized by mediocre service, Horacio showed that there are still caring, well intentioned service providers out there. He took the time to hear out my situation, and was very empathetic about the fact that we were talking about my daughter's car. He was responsive, and he delivered on the expectations he set. I would recommend Horacio and South Motors Mini in a heartbeat! More

best service writer.. Steve Robertson is the best service writer in the business.. he is the main reason I drive 2 ½ hrs to get my car serviced.. he is knowledgeable and pr Steve Robertson is the best service writer in the business.. he is the main reason I drive 2 ½ hrs to get my car serviced.. he is knowledgeable and professional in all aspects of his job.... he makes sure that all my work is done properly he is a very polite and respectful man... I am so happy to deal with him....Marilyn geaneas..had bmw since late 1970’s More

Terrible Service I asked them to check the cameras because of a damage loaner it was given to me . The service manager completely ignored my request , and denied to lo I asked them to check the cameras because of a damage loaner it was given to me . The service manager completely ignored my request , and denied to look at the cameras . Apperantly they only look at the cameras when is convenient for them. I feel very mistreated, when I mentioned I wasn’t coming back they didn’t seem to care at all. I am never doing service at south motors bmw, nor purchasing another vehicle here. More

Return one of the BMW After been a loyal member of BMW in South Motors for 12 years I had to return one of my car because no good deals were given to me, I really felt so After been a loyal member of BMW in South Motors for 12 years I had to return one of my car because no good deals were given to me, I really felt so disappointed with the salespersons that I went to Dowtown miami and I got the XT4 Cadillac. More

Worst Dealership I have ever dealt with Took my 750LI for multiple recalls and it was returned to me with several parts in the interior and exterior that we're broken when they assemble them Took my 750LI for multiple recalls and it was returned to me with several parts in the interior and exterior that we're broken when they assemble them back. I ended up having to call BMW corporate who email them directly to try and give me some support but after multiple attempts they stated that there was nothing that they could do since this was an independent dealership and that they apologized but they were not getting a response from the general manager as well. More

BAD DEALERSHIP. STAY AWAY!! TERRIBLE DEALERSHIP. Several issues. This is no reflection on Marlon my Salesman. The sales tactics used by the finance manager are deceptive and ab TERRIBLE DEALERSHIP. Several issues. This is no reflection on Marlon my Salesman. The sales tactics used by the finance manager are deceptive and abusive to clients. When I declined his after sale offers he became abusive toward me . This individual became menacing and openly angry. Hard to believe. I had just leased a new BMW 530I. What should have been one of the happiest days in my life was tainted by this person. OK. Iam over that . Currently because of that incident the dealership has failed to pay off my trade in and has not sent the balance of equity to me. I have called dealer 6x. Have left message for GM. No return call. I will continue to post negative feedback on every possible site. I will then have to retain legal counsel. If this review costs them some sales they will think again about their customer experience. More

Horrible business Took my car for an oil change and when came to pick it up noticed starches on the passenger back door. Immediately brought it to the attendants atte Took my car for an oil change and when came to pick it up noticed starches on the passenger back door. Immediately brought it to the attendants attention who commented that it was dirt not scratches. To have the car repair it has been a nightmare as there is no communication between the service dept and costumer. Not professional. More