BMW/Mini of South Miami

Get Every Promise in Writing. These guys talk a big game, but don't deliver. Its been 5 weeks since I traded my car in and was due a refund. still have been getting the run aroun These guys talk a big game, but don't deliver. Its been 5 weeks since I traded my car in and was due a refund. still have been getting the run around on the refund check of $13,500 they owe me. Ready to press charges and call the police. They also gave me a new tag on the new car when I didn't need one , telling me they would eat the charges. Amnesia is a Wonderfull thing for them, These people have to be watched closely. Probably use another BMW dealer next time., Very disappointing , Get every promise in writing. More

Service I would like to recommend Steve Robertson for a top Service advisor. He listened to my concerns , kept me updated and completed the repair before my e I would like to recommend Steve Robertson for a top Service advisor. He listened to my concerns , kept me updated and completed the repair before my expectation... More

Service and recall fix From start to finish Horacio handled all the details and even had my car waiting so I spent minimal time at the dealership. He updated my computer in From start to finish Horacio handled all the details and even had my car waiting so I spent minimal time at the dealership. He updated my computer info without being asked and helped me with a loaner. Overall a stress free experience which is a lot to say at a dealership. More

Horacio is awesomw Horacio is always very helpful, and he makes sure that everything is taken care of to my satisfaction. He always has a smile.on his face. Horacio is always very helpful, and he makes sure that everything is taken care of to my satisfaction. He always has a smile.on his face. More

Great service experience My service manager, Mark Smith, gave me prompt attention and kept me informed about the progress of my BMW M4’s servicing. He was able to expedite the My service manager, Mark Smith, gave me prompt attention and kept me informed about the progress of my BMW M4’s servicing. He was able to expedite the process and gave me accurate info. I highly recommend Mark for your BMW’s servicing needs! 5 stars! More

Amazing level of care and professionalism. Went above/beyond Horacio Mendieta is one in a million. In a world typically characterized by mediocre service, Horacio showed that there are still caring, well intent Horacio Mendieta is one in a million. In a world typically characterized by mediocre service, Horacio showed that there are still caring, well intentioned service providers out there. He took the time to hear out my situation, and was very empathetic about the fact that we were talking about my daughter's car. He was responsive, and he delivered on the expectations he set. I would recommend Horacio and South Motors Mini in a heartbeat! More

best service writer.. Steve Robertson is the best service writer in the business.. he is the main reason I drive 2 ½ hrs to get my car serviced.. he is knowledgeable and pr Steve Robertson is the best service writer in the business.. he is the main reason I drive 2 ½ hrs to get my car serviced.. he is knowledgeable and professional in all aspects of his job.... he makes sure that all my work is done properly he is a very polite and respectful man... I am so happy to deal with him....Marilyn geaneas..had bmw since late 1970’s More

Terrible Service I asked them to check the cameras because of a damage loaner it was given to me . The service manager completely ignored my request , and denied to lo I asked them to check the cameras because of a damage loaner it was given to me . The service manager completely ignored my request , and denied to look at the cameras . Apperantly they only look at the cameras when is convenient for them. I feel very mistreated, when I mentioned I wasn’t coming back they didn’t seem to care at all. I am never doing service at south motors bmw, nor purchasing another vehicle here. More

Return one of the BMW After been a loyal member of BMW in South Motors for 12 years I had to return one of my car because no good deals were given to me, I really felt so After been a loyal member of BMW in South Motors for 12 years I had to return one of my car because no good deals were given to me, I really felt so disappointed with the salespersons that I went to Dowtown miami and I got the XT4 Cadillac. More

Worst Dealership I have ever dealt with Took my 750LI for multiple recalls and it was returned to me with several parts in the interior and exterior that we're broken when they assemble them Took my 750LI for multiple recalls and it was returned to me with several parts in the interior and exterior that we're broken when they assemble them back. I ended up having to call BMW corporate who email them directly to try and give me some support but after multiple attempts they stated that there was nothing that they could do since this was an independent dealership and that they apologized but they were not getting a response from the general manager as well. More