BMW/Mini of South Miami

First and last time I choose this dealership for service I made a appointment to have my A/C and seat warmers checked, selecting to wait for service. After I checked in my car I waited 35 minutes before a s I made a appointment to have my A/C and seat warmers checked, selecting to wait for service. After I checked in my car I waited 35 minutes before a service advisor would see me. She requested I leave the car overnight. I did not select this service when I made this appointment, nor was I available to pick up over the next week due to a travel commitment. Horrible service. I have always been a Mercedes guy over the last 35 years, first BMW, and now last. Mercedes dealerships heads above BMW service. More

I just had my vehicle serviced two days ago and it was as I expected, kudos to Rodrigo my service advisor who is very professional and serious about his work I expected, kudos to Rodrigo my service advisor who is very professional and serious about his work More

Always thankful for the best service advisor William Acevedo, and the service staff for everything,thank you , thank you, thank you!! Love South Motors BMW! Acevedo, and the service staff for everything,thank you , thank you, thank you!! Love South Motors BMW! More

My service advisor,William Acevedo, is great. Always on time for my appointment & always gets the work done for me on time. He also gets me a loaner if it is going to take a few hours. time for my appointment & always gets the work done for me on time. He also gets me a loaner if it is going to take a few hours. More

I went in wanting to lease a brand new 3 series, They tried to lease me one that was used as a “courtesy vehicle” that had over 2k miles for the same price as the same model with 0 miles. They kept insis tried to lease me one that was used as a “courtesy vehicle” that had over 2k miles for the same price as the same model with 0 miles. They kept insisting that it was a great deal because it had so many added on extras. After almost convincing me to take this horrible deal the guy from financing had us waiting around for over an hour just to tell me that he couldn’t do anything for me today but that maybe if I come back tomorrow his manager might be able to do something for me. A complete lack of respect and waste of time, I highly recommend you go to any of the other BMW dealers in the area. More

South Motors BMW has a terrible customer service. Every time you go to the dealership they make you feel like if they are doing you a favor. My recommendation to anyone who is looking to lease or buy a BMW time you go to the dealership they make you feel like if they are doing you a favor. My recommendation to anyone who is looking to lease or buy a BMW, please make sure you take your business somewhere else where you will be respected and appreciated as a customer. More

Horrible experience. Car test driven had more features. What seems to have happened is after the deal was agreed a car w less features w no leather seats n no upgraded dash board was given. Financial info What seems to have happened is after the deal was agreed a car w less features w no leather seats n no upgraded dash board was given. Financial info was not conveyed correctly. Minimum 3 months time to pay off was given but at the end it came out to be 6 months. More

I had a horrible experience with this dealership I was promised to get best discount on the new car,Alfredo manager assured me to give 9% discount but i ended up paying 4k more very unreliable and dishone promised to get best discount on the new car,Alfredo manager assured me to give 9% discount but i ended up paying 4k more very unreliable and dishonest team. More

My service rep makes me feel like a V.I.P. Hyde Cuervas is my service rep at BMW South Motors. To take a car into a dealership and know that your service rep will make certain that everything Hyde Cuervas is my service rep at BMW South Motors. To take a car into a dealership and know that your service rep will make certain that everything is done right and as quickly as possible is almost a miracle. Let’s just hope that South Motors appreciates employees like Hyde with initiative so he will continue to remain an employee there. More

Terrible organization They did lousy work on my car and refuse any responsibility. It cost me thousands. Avoid them like the plague. They don’t return calls. Nonexistent They did lousy work on my car and refuse any responsibility. It cost me thousands. Avoid them like the plague. They don’t return calls. Nonexistent customer service. More