BMW/Mini of South Miami

Issue: $10,000 Deposit to hold a car, with a 30-day return window if I decide not to proceed. I am out of state and informed the salesman that I would need to hold the vehicle till I can fly out. He d return window if I decide not to proceed. I am out of state and informed the salesman that I would need to hold the vehicle till I can fly out. He did great offering me pics and documents but when asked about process around holding the car, was first told that it would cost $5000. Then messages me that his manager advised that it will be $10,000. If I don’t proceed, my money would be tied up for 30-days. Standard hold amount $500-1000. This is insane. Just cheap tactics. More

After negotiating a deal, the general manager Marlo sold our car the same day, we were picking it up. I was a loyal client for many years and it was very disappointing to see how the management level has go our car the same day, we were picking it up. I was a loyal client for many years and it was very disappointing to see how the management level has gone down. We ended up purchasing from a broker who got us a better deal. More

I ve purchased a certified pre-owned mini clubman last week from thIs dealer and I ve done the necessary paperwork and put down my deposit to purchase the vehicle and told the sales associate that I will week from thIs dealer and I ve done the necessary paperwork and put down my deposit to purchase the vehicle and told the sales associate that I will be there on Friday to finish the process. At the same time I signed a deal and deposited for the vehicle at one price, the dealer has advertised my car at a lower price on the internet thinking that I was not aware. So comes the day to close the deal. They ve told me the vehicle does not have navigation while I am under the assumption that I am purchasing a vehicle with a navigation system since it’s advertised as it has. So they ve cleverly stated that the only thing they can do for me is that they can give me the internet price as a discount for the missing navigation etc as a compensation. I was speechless at that point just wanted to get the car and leave. The vehicle has a number of issues such as; key has low battery; faded lamps; improperly cleaned inside. When I asked they said that can be taken cared of later… importantly the vehicle is purchased in cash which I was under the assumption that would go fairly quickly. The deal went on about 6 hours. By the time I came to the dealer between 3- 3:30 I left sometime in 8-30-9 pm. I lost all my joy by the time I left the dealer and left in state of disbelief. My sales person did everything he could I do not think it’s his fault because he kept going in and out of finance office which he got demands from. The last think that put me over the edge is that Apperantly the finance department forget to scan my drivers license and they have called me days later and asked if I could hold my of next to my face and take a picture and send it to them. I ve spoken to my counselor and many dealerships around they ve never heard of such a practice. Be very careful going into this dealer I ve gone through a nightmare here. There is a serious preferential treatment for certain clients while you can be treated like a 3rd world country citizen. More

I have been to south motors BMW multiple times to service my 750 LI and every time it’s something different, all of a sudden the oils change price went up over $80 dollars insane and no heads up to the cust my 750 LI and every time it’s something different, all of a sudden the oils change price went up over $80 dollars insane and no heads up to the customer, I asked for them to check a fuse and they said that’s $199 to check a fuse really. Went to the next BMW dealership and got my oil changed not at that ridiculous $225 dollar price, and they checked and put the fuse at no fee. Customer service goes a long way. More

I'm a happy BMW customer after working with Hector. He was very patient, informative and helpful with the whole process. Thank you! He was very patient, informative and helpful with the whole process. Thank you! More

Waste of time. Advertised prices don't include $2,000+ in fees that they add on. fees that they add on. More

After looking nationally, I leased a 2022 430i Convertable that had recently arrived. Due to the vehicle shortage I knew going in this car would go at a premium. Agreeing to $5k over MSRP is hard Convertable that had recently arrived. Due to the vehicle shortage I knew going in this car would go at a premium. Agreeing to $5k over MSRP is hard to swallow but having a professional experience by both Brian, Client Advisor and Martin, General Sales Manager whom were candid about the price and terms gave me confidence to move forward. I'm sure in the future when it comes down to getting another vehicle from South BMW the price, terms and conditions will be more favorable. Until then, I will enjoy the car. 5 Star experience!! More

We have taken our X6 M for service in and out of warranty. They change prices, switch items, high ball you and you have to constantly call and check and ask questions. For instance, they and item is warranty. They change prices, switch items, high ball you and you have to constantly call and check and ask questions. For instance, they and item is in, schedule you for service, and then after waiting two hours say they can’t find it and try to sell you something more expensive. More

VERY poor and humiliating customer service. I was there for 7 hours to buy a certified preowned SUV that I had negotiated and put a deposit on days prior. The car was dirty when I arrived, they made me wa for 7 hours to buy a certified preowned SUV that I had negotiated and put a deposit on days prior. The car was dirty when I arrived, they made me walk to a block away to where they were being cleaned in 100% Miami heat for me to test drive it. No offer of something to drink (or eat) in that 7 hours, left me waiting in a cramped waiting room for literally hours. Its been over 2 weeks since my purchase and I still haven't received my 2nd key fob they have promised me not receieved my permanent tag. More

Poor Customer Service, and can be very dishonest and not very helpful; The Service there is very unprofessional, I do not recommend, This Branch doesn’t give The Premium Service That BMW stands on. very helpful; The Service there is very unprofessional, I do not recommend, This Branch doesn’t give The Premium Service That BMW stands on. More