BMW/Mini of South Miami

I went to this dealership to lease a 2023 BMW 230i and Denise, my salesperson, made my experience stress free. She was very helpful, very kind, she understood exactly what I wanted and she made it possibl Denise, my salesperson, made my experience stress free. She was very helpful, very kind, she understood exactly what I wanted and she made it possible. She is a Five Stars client advisor. I recommend her 100%. I was very satisfied, because along with Denise, the young lady in finance completed the process in a very comfortable way. If you want a seamless experience buying or leasing a car from this dealer, Denise is the key. Also, she speaks English, Spanish and Portuguese so she will understand your needs without a doubt. More

I went to South Motors to purchase my new car and the overall experience with Denise was very wonderful. My car was totaled in a car accident and I was so stressed but Denise helped to make sure I had a overall experience with Denise was very wonderful. My car was totaled in a car accident and I was so stressed but Denise helped to make sure I had a seamlsss experience purchasing the new vehicle. I was looking for a white 4 series gran coupe with a red interior and I was pleased to see they had it. Denise was so friendly and accommodating as she walked me through the whole process and worked to make sure I got the best deal possible. The whole staff was amazing including the manager Martin, Leo in finance and Alejandro the genius. I’m looking forward to driving my new vehicle and I would definitely recommend this dealership! More

Went for a recall and received the car crash in the front and nothing done about it, surveillance cameras recoding unfortunately didnt record at the time of me leaving the car and was my word againg them. Th and nothing done about it, surveillance cameras recoding unfortunately didnt record at the time of me leaving the car and was my word againg them. Then tood the car againg for a second recall; took the car to a specialized bmw shop since they spend only 2hr with my car for a engine job recall and they confirm no recall was done on my car, part was never replace! Wont use this dealer any more and wont recomend it either More

Dealership is kept immaculate with a welcoming feel to its clients. Very well organized staff. its clients. Very well organized staff. More

Francisco Llano has been my client advisor at South BMW for the lease of 3 new BMWs over the past 15 years. He has always been very professional, honest and helpful since day 1. In fact when he was unable for the lease of 3 new BMWs over the past 15 years. He has always been very professional, honest and helpful since day 1. In fact when he was unable to lease me a 2019 440i gran coupe with the options I needed at the price I I found elsewhere in mid-2019 because no further builds (or orders) were available for 2019 models, he still assisted me to make sure I was getting a good deal elsewhere - and was honest enough to tell me that I was. That is why I never stopped using South BMW for service and came back to him and South BMW when the lease ended in order to buy out the lease last year. He made that process much easier than the other dealership where I had leased it from. I recommend him as strongly as possible for anyone who is looking for a salesman that will give it to you straight from the start and not just say anything (even if untrue) just to try to make a deal. I have also had a good experience with my service advisor there, Hyde Cuevas, who has great knowledge as to BMWs and has never tried to sell me on getting any unnecessary services or repairs done there. My only issue has been with the service department making it difficult to get a loaner sometimes. More

Pesimo customer service compre un Bmw X 7 2023 y lleva un mes sin que me lo hayan reparado y no tienen estimado cuanto mas demorara,no tienen loaner car no contestan los telefonos es horrible por favor No co mes sin que me lo hayan reparado y no tienen estimado cuanto mas demorara,no tienen loaner car no contestan los telefonos es horrible por favor No compren ni hagan servicio en este dealer lo peor de lo peor More

My Service manager Nathalie Azcuy by far has been the worst experience I have badly service, she doesn’t know about her job, she doesn’t took really good care of vehicles I’m very disappointed, with this worst experience I have badly service, she doesn’t know about her job, she doesn’t took really good care of vehicles I’m very disappointed, with this dealer and services, I have been in BMW dealer many times services and every times it’s something different with my car, the video report of the car service it doesn’t work don’t describe nothing, and later come with any problem and high prices, I don’t recommend this dealer and service manager Nathalie Azcuy, the worst service I have bee. More

BMW service by far has been the worst experience I have encountered as owning a BMW that is worth 70k for about a year now. BMW on South Dixie Hwy has been the worst dealership that has exdisted in all of encountered as owning a BMW that is worth 70k for about a year now. BMW on South Dixie Hwy has been the worst dealership that has exdisted in all of FL. My car is due for service for an oil change it’s been past 3,000 miles due to every time I make an appointment there is no courtesy vehicle they only have rentals and the rental you have to pay an Ugrade charge because the other rentals that are courtesy are taken. I have a two month old and I work as well I have to make open space all the wanna do is use Lyft for everything. Every time you make an appointment they tell you to get on a waiting list for the courtesy vehicle when you get there they tell you first come first serve. The service manager is the most disgusting human being that exist I don’t understand where his manners are. My adviser has an excuse for everything. I’ve gone 5 or 6 times the last time I went before today I got there at 7 AM my husband was late to work again for 5th (that his boss doesn’t understand as well how is there never a courtesy car) there was TWO COURTSEY CARS AVALIABLE when I asked they are reserved so explain how is it first come first serve they have no response and recollection of that situation cameras speak for themselves and recorded lines as well. They don’t even have a waiting list for loaners they are a mess. Then the manager had the audacity to tell me that for oil changes they cannot give courtesy cars but my service contract says doesn’t say that anywhere!!! By far with all this being said I WILL NEVER PURCHASE ANOTHER BMW IN MY LIFE & I will get what I need done in the vehicle and be going to back to Mercedes Benz I have never had an issue with the Mercedes family. Oh & to top it off my stroller is worth $1,000 I can’t leave it in the car because the technicians cannot keep there hands to themselves I have never encountered this with any vehicle i have had. You can’t leave anything in your own vehicle. More

If I could give 0 stars I would. They're awful and they inflate their prices. My car needed a coolant hose and a turbo coolant hose and the price I was qouted was approximately $6000 They're awful and they inflate their prices. My car needed a coolant hose and a turbo coolant hose and the price I was qouted was approximately $6000. I told my advisor no and I went to pick up my vehicle. Upon driving my vehicle home it ran hot due to them draining all the coolant out of the car. My car had never ran hot before. So as im stranded on the side of the Turnpike, I open my hood and my engine is exposed and a hose is missing. I called South motors immediately who told me to have the vehicle towed to them at which time I refused because now I dont trust them. So I had it towed home. Luckily I found a mechanic and he informed me that their was no coolant in my car, because they must've drained it. He said the only reason he think they would've done that is because they thought I was going to have them repair it. So my mechanic then went on to to do the necessary work on my car and he bought the parts from BMW South motors and they only cost $400 for both. So with my calculation the labor mustve been $5600. Therefore my conclusion is they're con artist looking to get money at any cost necessary. More