BMW/Mini of South Miami

terrible. Took my car for service.. when I picked it up my windshield was cracked all the way to the top. Nobody mentioned anything to me (probably hoping id qu Took my car for service.. when I picked it up my windshield was cracked all the way to the top. Nobody mentioned anything to me (probably hoping id quickly drive off and not notice.) Im a woman but I'm not stupid. On top of that, my car had a dent about the size of a golf ball on the door... no mention of that either. To make everything worse, after spending over 9k on repairs, they decided to "wash my car". THEY WET IT and somehow made it even more dirty. Each visit was over 2 hours long... will never return. More

Run don't walk away from this dispicable dealership. Don't stand behind their product. Damaged my new car on service visit and refused to fix it. True xxxxxxxx Don't stand behind their product. Damaged my new car on service visit and refused to fix it. True xxxxxxxx More

Bought a BMW X1 from South motor BMW and my sales man was Allen , He was such a great person and had zero problems with him and helped me out as much as he could but the management there is the worth thing e Allen , He was such a great person and had zero problems with him and helped me out as much as he could but the management there is the worth thing ever. I was lied to from 3 different managers and basically threaten me about everything . I would never go back to dealership just because most the people there only want to take your money and scam you. PLEASE stay AWAY! More

Tengo muy mala experiencia en este dealer. Hice un trade in. y se demoraron 25 días para hacer el pay off. Fatal!!!, tuve un pago tarde por el mal trabajo de este lugar. Esto no es todo. El auto que compre in. y se demoraron 25 días para hacer el pay off. Fatal!!!, tuve un pago tarde por el mal trabajo de este lugar. Esto no es todo. El auto que compre con garantía tuvo un problema en las luces, lo lleve a fin de año, se demoran un mundo en determinar los problemas, otro tanto en ordenar las piezas de recambio. Y por si fuera poco, cuando llegaron las piezas me llamaron para el re-emplazo. Hoy Domingo 01/19/2014 Hace 9 Días que tienen mi auto. Aun no me lo entregan. Solo me dan excusas: tenemos mucho trabajo, las piezas no llegan. En resumen: Son lentos, irresponsables, ineficientes... Estoy muy decepcionado de este lugar. mi próxima compra la haré en otro dealer, donde sean menos irresponsables. y por supuesto no los recomiendo. More

Even if u make an appt u will be there for 5-8 hrs. Extremely expensive and inefficient... I hate coming here w a passion! Extremely expensive and inefficient... I hate coming here w a passion! More

I came in Sunday 12/15 at 11am walk in no one even bother to look at us no one even bother to ask what we needed I came in to trade in my lease car I have a Acura I got it at rick case the service there is a to look at us no one even bother to ask what we needed I came in to trade in my lease car I have a Acura I got it at rick case the service there is amazing from the moment I walk In I should of know worst experience ever I will never ever come again More

NO ONE ANSWER YOUR PHONE CALLS OR EMAILS, REALLY THE WORST TECHS OR SUB-CONTRACTED COMPANIES WORKING INISDE THE SHOP, I DEAL WITH ALL GUYS INSIDE. MY OPINION EXCEPT FOR A COUPLE GUYS, NO ONE CARE ABOUT WORST TECHS OR SUB-CONTRACTED COMPANIES WORKING INISDE THE SHOP, I DEAL WITH ALL GUYS INSIDE. MY OPINION EXCEPT FOR A COUPLE GUYS, NO ONE CARE ABOUT YOU , THEY HAVE A VERY NICE A CLEAN AREA AND COFFEE MACHINE , BUT THAT'S IT. More

Here we go another bad review for the worst service department in the whole US!! Took Mini Countryman in for service, made an appointment. Asked for a loaner. Went in on Monday, of course no loaner. Th department in the whole US!! Took Mini Countryman in for service, made an appointment. Asked for a loaner. Went in on Monday, of course no loaner. The lady that took my appointment wrote it down as a drop off. They didnt have any Mini loaners left, but they had BMWs. Which they said they cant give to ppl from Mini. Had to reschedule for Tuesday. Confirm that we would get a loaner. We had to wait 2 hours!! They said it was a new loaner, so they had to prepare it. They gave us a BMW loaner!! lol This place is just terrible!! More

If you like the feeling of being immersed in boiling hot tar and then feathered South Motors Bmw is your solution. Now on to the review. Took my brand new car for transmission issues. A total of five times tar and then feathered South Motors Bmw is your solution. Now on to the review. Took my brand new car for transmission issues. A total of five times. 1st time the car sat there for days and no diagnosis. 2nd time same scenario along with rides with the tech that confirmed multiple issues on car and transmission, car stayed there for two weeks. Was told to come back and pick it up as it was ready. I informed them that I would do a drive along with the tech again to make sure that the issues were resolved, they weren't. Car was taken back in,sat there some more, was told that there was nothing they could do for me and was advised to take it up with Bmw directly. Bmw was astounded that the dealership was refusing to accept my car for service and told me that they would call and look into the matter personally. By this time the car started developing more issues, steering wheels started shaking,tpms sensors kept tripping on all four tires even after resetting and verifying air pressure was at factory settings. While under South motors care they damaged the paint by parking it somewhere where the entire car was covered in overspray, not to mention e trunk area paint started rusting. To this day e matter is still unresolved and in my entire car purchasing life I have never encountered the lack of professionalism not only from the sales staff, all the service advisors and managers, but the parts dept as well. If you want to go back in time and feel what drove the colonists to stage the Boston tea party revolt over taxation without representation, head over to South Motors Bmw and don't leave your tea cups at home. More

Customer Service is Horrible. Never leave messages because they never call back the clients. They don't care. After more than 10 calls, and 5+ hrs waiting time; there's still no way I can get a hold o because they never call back the clients. They don't care. After more than 10 calls, and 5+ hrs waiting time; there's still no way I can get a hold of service adviser. More