BMW/Mini of South Miami

I just had the worst experience with this BMW of South Miami dealership and my salesperson Raimon Garcia and sales manager Zack Simpson Garcia. After making arrangements to lease a new BMW 750e and doing Miami dealership and my salesperson Raimon Garcia and sales manager Zack Simpson Garcia. After making arrangements to lease a new BMW 750e and doing all the paperwork and arranging to pick the car up, I was told that the MSRP was "blocked" and the car was being recalled by BMW. I checked with multiple management people at BMW USA and there was NO recall of this automobile. It is obvious that they sold it to someone else or do not wish to honor their commitment. These two then stopped responding to my calls and emails. Do not try to buy a car from them. More

Straight up the absolute WORST dealership I have ever experieced. I have owned 30 cars & never seen, nor experienced such horrible service, both by the salesman, Anthony Angulo amd sales “manager” Charli experieced. I have owned 30 cars & never seen, nor experienced such horrible service, both by the salesman, Anthony Angulo amd sales “manager” Charlie. After finding a $90,000 used car available for sale from this dealership, I called to get info on it and was connected with Anthony. It always took a day or 2 for him to respond to my requests for photos, etc. He was hardly ever reachable by phone and didnt return calls. After FINALLY hearing back with the info I requested, I agreed to purchase the car. Filled out paperwork online, wired the money and booked a flight from SC to pick up the car. Sent anthony our flight itinerary, gave him a weeks notice and sent him our arrival time at the dealership. When we got there, the car was not ready and we waited almost 2 hours for the car to get ready. Fast forward to 2 weeks later and i get a call that the paperwork process was incorrect and they were overnighting a new packed for me to fill out and get notarized. I did that and sent it back. They sent me a new temp tag at that point. A week later, another overnight envelope from the dealership, paperwork error on their part again. Filled it out and sent back again. Another week later and no tag. Keep in mind, I paid sales tax and the ridiculously high tag and title fees for them to do this simple job. Now my temp tag expires in a week. Called the dealership and as usual, could not get my salesman or ANYONE to answer the phone. Tried this for 3 days. No answer, mailboxes full, etc. No callback. Sent texts to my salesman. He finally responds that he will take care of it. Never does. Finally, I call his cell and he answers his cell on a Friday. Tells me to wait til Monday. He believes I should have a tag by then. Worst case, he will make sure I get another temporary tag before my tag expires. Waited until Tuesday and still no response from my salesman. Texted him to ask what was going on and no response. My temp tag is now expired. Called the dealership no less than 15 times on Wednesday. Left messages for 2 managers, one of them being Charlie. The sales person that I spoke to told me that Charlie was aware of my situation, aware that I called and would be calling me back as soon as he finished up with a customer. That was 11 AM. It is now 5:30 PM. No callback. Was told that the financing manager was the person who could help. Got connected to his phone. No answer. Voicemail is full. Does that tell you anything? Don’t believe me? Call the dealership three or four times and see how many times somebody actually answers the phone there. You might be surprised. Finally, I raise kane and spoke to a salesman who did answer the phone and insisted I’d be put on hold until I could speak to a sales manager. After 15 minutes he told me that Charlie is finally available and he would put me right through. The phone rang for almost 5 minutes and Charlie never picked up. I call back. Almost 30 minutes later, I finally finally get to talk to Pablo, another manager. I explained the situation and he assures me that I will get a call back. He also told me that he sees the notes that my salesman was supposed to be calling me back. Never has, never did. Meanwhile, I’m still driving around on an expired tag. I don’t know what’s going on with this dealership but they need somebody in charge to make sure people answer the phone, make sure Salesman return calls, and give Service after the sale. More

No courtesy car. No explanation about the problem with my car’s technology. Waited 3 hours for a car from Enterprise to become available. No explanation about the problem with my car’s technology. Waited 3 hours for a car from Enterprise to become available. More

Do not bring your car here if you care about it. My 330i had a coolant leak on a road trip from Boston-Miami-Boston, so they replaced the water pump. A week later I was stuck on the side of the road My 330i had a coolant leak on a road trip from Boston-Miami-Boston, so they replaced the water pump. A week later I was stuck on the side of the road because their incompetent techs used the wrong screws. Had to be towed to Braman who wouldn't touch it because of shoddy work and it went back to South BMW. Rey and manager Eduardo were terribly rude to work with and unable to communicate. I got my car back with damaged seats and trim pieces, and coolant everywhere under the hood. I called + messaged them and was ignored, not that I wanted them to touch my car again anyways. The only other thing they repaired while they had my car was a sunroof rattle, and what a surprise, a month later my sunroof won't close. I don't know how someone can possibly break everything they were supposed to fix, it's so laughable it's almost like they were trying. The dealership was purchased this week, but I've heard plenty of horror stories from family and friends that swore to never go back. Go to Braman or literally any other BMW dealer if you care about your car. More

Katina is the best advisor, I’m very happy with her service thank you again service thank you again More

Muy bien atendida. Gracias Todo salio bien. Ya tengo mi carro y todo solucionado. Gracias Gracias Todo salio bien. Ya tengo mi carro y todo solucionado. Gracias More

I left my car in service on Saturday at 12:30 pm after one hour waiting to be attemded. The dealer was supposed to call us at 2:30 to pick the car. They never did and when I called them the dealer was cl one hour waiting to be attemded. The dealer was supposed to call us at 2:30 to pick the car. They never did and when I called them the dealer was closed. Before that I sent a text to our service person and he never answered me. My car was kept at the dealer for the weekend without any reason because it was ready on Friday. It was a really bad experience ! More

Armando is on top of his game. He always give me recommendation and gets me out of waiting room quickly. He always give me recommendation and gets me out of waiting room quickly. More

Mateo has always been very attentive and helpful. This is the fourth BMW in the family which he has been our service advisor for. I really appreciate the continuity and the relationship. This is the fourth BMW in the family which he has been our service advisor for. I really appreciate the continuity and the relationship. More

Issac is excellent at reviewing everything I’m calling you when the car is ready you when the car is ready More