BMW/Mini of South Miami

Unacceptable service My BMW had several recalls primarily related to the airbags, I called and made an appointment for 10:00 to have the recalls addressed. I identified wh My BMW had several recalls primarily related to the airbags, I called and made an appointment for 10:00 to have the recalls addressed. I identified what the recalls were and identified the car which had been purchased and serviced there. They told me that it would take about 4 hours and that they could give me a ride home. I arrived 10 minuted early for my appointment and was given a number, inside I went to a desk where they took my name and sent me to the waiting room, after an hour and ten minutes I returned to the desk to complain and was handed over to a service advisor. The service advisor checked the required work and obtained information about the car and after an additional 25 minutes I was told that they would need to order the parts which might be in in 4 or 5 days. The lack of any concern for customers time is unacceptable, if there were another way to have the problem fixed I would never go to South motors again. More

Letter of Appreciation for a Great Deal on a MINI Cooper I recently purchased a 2016 MINI Cooper, Countryman Model at your dealership and was assisted in the process of selection by your Client Advisor Ms. G I recently purchased a 2016 MINI Cooper, Countryman Model at your dealership and was assisted in the process of selection by your Client Advisor Ms. Ginele Rosario. I wanted to extend my sincere appreciation for the assistance given me specifically by Ms. Rosario, Mr. Juan Soto (Program Coordinator) and Mr. Gabriel F. Garcia (Finance Manager) in that process. I was greeted in a pleasant manner and was very appreciative of their kindness and enthusiasm in providing me an excellent service. They all (especially Ms. Rosario) assisted me very well and even gave me several cars to choose from. I am very thankful to them as well as your other staff associates who also made me feel welcomed. On the few occasions that I have consulted with Ms. Rosario, she frequently answered and clarified many of my questions respective to both use and familiarity of my new MINI Cooper; oftentimes offering appropriate suggestions to further facilitate my vehicle experience and purchase. In past telephone conversations, Ms. Rosario always made it a point to respond and appropriately ensure that all my questions were answered in a suitable time frame as well. For this reason, I was able to get the right car for my needs. I can say that I am greatly satisfied with the car I purchased from your dealership. I thank you again, and extend my sincere appreciation for Ms. Rosario’s distinguished level of competency, professionalism and courtesy extended to me, and request that this letter of appreciation may be placed in her personnel files as proof positive to her continual high level of commitment to service to your dealership and its clientele. Dr. Michael J. Alicea CEO/President Counseling Network, Inc. More

Great experience! Highly recommend! Went in to lease a new Mini Cooper, as I had leased my previous Mini with them. Ginele was very helpful and willing to work with me on getting the dea Went in to lease a new Mini Cooper, as I had leased my previous Mini with them. Ginele was very helpful and willing to work with me on getting the deal I wanted. She was able to accommodate and deliver. Michael was also very helpful and willing to answer any/all questions regarding paperwork. All in all a good experience. Will definitely continue doing business with them. More

Excellent purchase experience! This was our first time dealing with South Motors BMW. They listened and considered our needs, wants, and concerns, and explained several options in d This was our first time dealing with South Motors BMW. They listened and considered our needs, wants, and concerns, and explained several options in detail to find the one that made more financial sense for us. We left feeling very satisfied with a beautiful car, VIP service, and a great deal. More

Awesome experience! I asked to review both lease and purchase options and team was pleased to present all. They also matched an online price and were very fair on my trad I asked to review both lease and purchase options and team was pleased to present all. They also matched an online price and were very fair on my trade-in. Overall, a very good experience. Friendly and knowledgeable team. More

Upgrade After driving my car in for mechanical problems the best service advisor Felipe gave me the news or was time to upgrade. That's when I met Alex in sa After driving my car in for mechanical problems the best service advisor Felipe gave me the news or was time to upgrade. That's when I met Alex in sales. Very nice guy soft spoken, but I soon learned he was very knowledgeable on BMW. Thanks to Alex I have been upgraded. More

Happy wife with her X5 was not sure if BMW would be the right car for my wife, after we test drove it we knew that it was the right car for us, 4 year maintenance warranty a was not sure if BMW would be the right car for my wife, after we test drove it we knew that it was the right car for us, 4 year maintenance warranty at no extra charge? cant beat that. More

Finally got it !! after so many years I have always wanted a BMW, and at last this wish has been accomplished, I want to thank once again the south motor team for helpi after so many years I have always wanted a BMW, and at last this wish has been accomplished, I want to thank once again the south motor team for helping with my selection.. 750 Li awesome More

Wonderful purchase experience Great sales assistance and very efficient. All questions answered in detail and many possible purchase options discussed. I have purchased many cars Great sales assistance and very efficient. All questions answered in detail and many possible purchase options discussed. I have purchased many cars at this dealership and have never been disappointed. More

Excellent buying experience Charlie and Ernesto are amazing! Best buying experience ever! I was somewhat apprehensive but these guy made me feel welcome. Both where very attenti Charlie and Ernesto are amazing! Best buying experience ever! I was somewhat apprehensive but these guy made me feel welcome. Both where very attentive and took the time to show me every feature my vehicle came. What a fantastic car! More