
BMW of Arlington
Arlington, TX
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Poor customer service, excessive wait time and conflicting message from the service department. Sovann Vun customer service rep stated numerous time the alignment was off and they kept having too conflicting message from the service department. Sovann Vun customer service rep stated numerous time the alignment was off and they kept having too test drive it. I asked to have car washed when it was done and when it was returned the vehicle was dirty like it had set outside all day. More
I love the atmosphere and friendly vibes! !! They make me feel welcome every time I go for whatever service I need. They will definitely take care of you with a smile on their face!!!😁😁 !! They make me feel welcome every time I go for whatever service I need. They will definitely take care of you with a smile on their face!!!😁😁 More
We used the valet service to get our car to and from the dealership and that went very smoothly. I was kept updated on the progress of my car thru text and email so I was aware of the status. Would defini dealership and that went very smoothly. I was kept updated on the progress of my car thru text and email so I was aware of the status. Would definitely recommend. More
Always have an awesome experience, I have never had a problem. All the service representatives have always above and beyond to make sure I have a pleasant experience. Very clean and well maintained. I lo problem. All the service representatives have always above and beyond to make sure I have a pleasant experience. Very clean and well maintained. I love the the options for drinks.. More
Excellent service and my service advisor Reesh Ismail went beyond the call of duty. My purse strap was stuck in the trunk latch and it would not open. It had been in there for a considerable amount of ti went beyond the call of duty. My purse strap was stuck in the trunk latch and it would not open. It had been in there for a considerable amount of time. Mr. Ismail told me he would get it out and he did! He, of course, was very knowledgeable about the services I needed and provided them promptly and professionally. He is a great asset to BMW of Arlington. More
Rene was able to accommodate me last minute and his customer service was incredible. He was quick, honest and very helpful. He made a trip to the dealership a pleasant experience. Rene went above and b customer service was incredible. He was quick, honest and very helpful. He made a trip to the dealership a pleasant experience. Rene went above and beyond and I look forward to working with him in the future. More