BMW Fresno

Excellent customer service and easy purchase process On 04/23/2016 I contacted my Client Advisor Hosep Sargisyan and Bradford about a new M4. These guys are amazing, professional and attentive to my need On 04/23/2016 I contacted my Client Advisor Hosep Sargisyan and Bradford about a new M4. These guys are amazing, professional and attentive to my needs. Purchasing my dream car became a reality with their help. Very knowledgable and easy to deal with. Hosep and Bradford took their time to walk me through my purchase. As a returning customer, its always great to do business with them. I will advise and encourage any future buyers to contact them. Facility is great and clean. Their customer service is top notch. A return customer in the future. More

Excellent car-buying experience I never in a million years would have thought I'd be writing a review like this. First, I'm not a review writer, in general; second, I have never real I never in a million years would have thought I'd be writing a review like this. First, I'm not a review writer, in general; second, I have never really had a positive experience at any car dealership. Hailey Fryer, Sean Wilson and Jeff Kearcher could not have made me feel any more comfortable. The car-buying experience, the follow up after the purchase and the service I've received have definitely made me want to continue doing business with BMW Fresno! More

Great Service Vince went out of his way to address my air conditioning issues at a great price. He is wonderful and treats me with great respect. Vince went out of his way to address my air conditioning issues at a great price. He is wonderful and treats me with great respect. More

Excellent Customer Service When I take my vehicle in for service, I always feel welcome from the moment I drive up to the moment I leave with my vehicle. Vince listens to any c When I take my vehicle in for service, I always feel welcome from the moment I drive up to the moment I leave with my vehicle. Vince listens to any concerns I have beyond the regular service and lets me know what they find. Once it was making a noise that couldn't be replicated at the dealership and he told me to come by anytime when it is making the noise, finally that moment happened, then the noise was heard and the service department was able to find and take care of the problem. More

The service is outstanding! I think I will always drive a BMW (I am currently on my second from BMW Fresno). Not only do I love my car, but I love the service. Vince is my go-t I think I will always drive a BMW (I am currently on my second from BMW Fresno). Not only do I love my car, but I love the service. Vince is my go-to guy. He works with my schedule and my need for transportation. He doesn't make fun of me when I think my AC is malfunctioning because I didn't remember the slide wheel from red to blue for summer!! He keeps my car running as it should, after all it is an incredible driving machine, and looking top notch!!! More

Service Advisor Our Service Advisor was right on target for the repairs needed and also the total amount we would owe. Our car was promised to be ready on the follow Our Service Advisor was right on target for the repairs needed and also the total amount we would owe. Our car was promised to be ready on the following Monday and we received a call the Friday before that our car was ready. We appreciated his professionalism and the manner in which we were advised on the care of our car. I told Sergio I wanted to keep my care at least another year and it was to touching and refreshing when he told me my BMW was still in good condition (for the years I had it) and assured me I could still keep it for at least another year for better. When I asked when was a good time to purchase a new automobile, he did say the end of the year is always the best time, but there was no sales push (I liked that). We really did like this gentleman and also, he was quite neat in his appearance, that really shows respect for a client. More

cheated out of diagnostic and unprofessional I paid for something that I believe was not given fair amount of time to assess the concern I had with my car. After having possession of my car for I paid for something that I believe was not given fair amount of time to assess the concern I had with my car. After having possession of my car for a day and a half because BMW overbooked, service was not able to detect the issue and requested more time and additional 600 to take the engine apart to locate the issue....not fix but to just find the problem, whereas I took it to CarMax services and within 2 hours of my appointment a diagnosis was determine WITHOUT taking car apart! Minded BMW needs a crash course in customer service as I never once got a courtesy update call on my car to say "hey we haven't forgotten about you and thank you for your patience" I was the one who called everything time, never got a status call as promised. Very unhappy with the service. It is my first and last time taking it there. Ladies, be careful, this was one way I felt they think they can dig into my pocket books. More

My Experience With Q I've given BMW of Fresno a superb review because they were very fair and treated me like a friend instead of a client. Q asked me what music I listen I've given BMW of Fresno a superb review because they were very fair and treated me like a friend instead of a client. Q asked me what music I listened to and when I answered "Bon Jovi" he set the right mood for signing documents to my new baby! Before my husband and I got to this point, Q kept in touch via text giving us updates and options. He knew what we were looking for and he delivered! Awesome experience with Q! More

Gteat experience My family is on a summer vacation traveling through Fresno. We were looking at upgrading our Lexus with. a BMW so we visited BMW Fresno. We were greet My family is on a summer vacation traveling through Fresno. We were looking at upgrading our Lexus with. a BMW so we visited BMW Fresno. We were greeted by a very nice young man by the name of Deo Parilla. He was very knowledgeable and vey helpful. While walking through their new cars we were fortunate to meet the General Manager, Tom Diefendorf, who was also very nice. This was the first time at any dealership where we actually met the General Manager. Obviously they have a great team, because they all work well together. Between Deo and Tom Difendorf, we were able to find the right BMW which we are very, very happy with. I would recommend this dealership and these people to anyone. More

Satisfied costumer Bmw of Fresno is awesome, their service department is really professional and efficient. They delivered my car when it was promised, and plus they lea Bmw of Fresno is awesome, their service department is really professional and efficient. They delivered my car when it was promised, and plus they leave it spotless. More