BMW Certified Pre-Owned Nashville

convience The setup for service at BMW of Nashville is by far the most convenient I have ever had to deal with. I wanted my daughter car serviced as a surprise The setup for service at BMW of Nashville is by far the most convenient I have ever had to deal with. I wanted my daughter car serviced as a surprise to her while she was away on spring break. I called, actually texted Leslie Cothran hoping to get a same day appointment. Her almost immediate text response was not just yes, but absolutely. Karen Gerow got the car in and serviced while I waited. She was excellent outlining for me what was needed and the cost. That's service! Thanks folks. More

Best professional experience It is always difficult to part with money and we all have hesitance even though we know its great value. Tim Bell put us at ease, clearly articulated It is always difficult to part with money and we all have hesitance even though we know its great value. Tim Bell put us at ease, clearly articulated the value of the car and discussed several options. No salemanship, no hurry, just family. Due to this and a previous similar experience, this is the second car we have bought in 5 months. I would recommend Tim to anyone and will surely be back when our lease is up. Mike, "the closer" Mayo, put his professional seal on the deal and very courteously walked us through the financial paperwork. All in all, a great experience. More

First Car, Excellent Experience I was looking to purchase my first car and drove to Nashville from Kentucky to view a few models I was interested in. I met Sergio when I arrived and I was looking to purchase my first car and drove to Nashville from Kentucky to view a few models I was interested in. I met Sergio when I arrived and he was very helpful and knowledgeable about each model. This was the day after a snowstorm where every car in the lot was snowed under, and he uncovered each car I wanted to look at without hesitation or complaint. A few test drives later, I was buying a 5 series for a great price. Later that week Sergio drove up to Kentucky to meet me and drop off the car. I certainly recommend working with him. More

Happy Customer I purchased 2 cars this past weekend from Jeff...this is my second purchase. I was very happy with the experience and would recommend Jeff to anyone l I purchased 2 cars this past weekend from Jeff...this is my second purchase. I was very happy with the experience and would recommend Jeff to anyone looking for a partner when buying cars. More

Used BMW Bought a used BMW from this Dealer. Was helped through the process by one gentleman Sergio P. I did not get to inspect the car or see it before I bou Bought a used BMW from this Dealer. Was helped through the process by one gentleman Sergio P. I did not get to inspect the car or see it before I bought it as I don't live in TN. Sergio however described the car accurately and responded to my questions in a timely manner. I would highly recommend him. More

great service This was my second service appointment with BMW of Nashville. I was able to schedule quickly and at my convenience. Drop off was smooth and efficient This was my second service appointment with BMW of Nashville. I was able to schedule quickly and at my convenience. Drop off was smooth and efficient and communication was as promised by my service manager. Despite a very busy waiting area, pick up of my vehicle was quick and painless even on New Year's eve. More

3rd BMW purchased from BMW of Nashville I recently purchased my 3rd BMW from BMW of Nashville. The last two I purchased from Leah Shinn and couldn't be more pleased. The first two were X3' I recently purchased my 3rd BMW from BMW of Nashville. The last two I purchased from Leah Shinn and couldn't be more pleased. The first two were X3's and my newest is a 2016 X5. It rides like a dream. Not only was Leah instrumental in my purchase, but my service advisor Brandon Burdette has taken excellent of all my car needs and more. I would highly recommend BMW of Nashville to anyone looking for a fantastic car, sales team, and their service. Barbara Butler More

Smooth Evan went above and beyond. DJ made the process effortless. I'd buy another from them anytime. Very nice bunch of people. I proudly recommend. Evan went above and beyond. DJ made the process effortless. I'd buy another from them anytime. Very nice bunch of people. I proudly recommend. More

The "EXCEPTIONAL" LEAH SHINN, BMW SALESWOM,AN !!!!! Leah Shinn, is an absolute DELIGHT to work with! She is very "customer friendly and focused." Since 2010 I have purchased 3 BMW Vehicles with her i Leah Shinn, is an absolute DELIGHT to work with! She is very "customer friendly and focused." Since 2010 I have purchased 3 BMW Vehicles with her invaluable knowledge and assistance. She is VERY Customer focused and friendly, going out of her way to ensure that you get the RIGHT BMW vehicle and that you drive away in your new BMW VERY SATISFIED! She is and EXCEPTIONAL AND OUTSTANDING representative for BMW of Nashville !!!!!! More

Service department from xxxx My wife's 335i experienced mechanical problems while she was in Nashville. We are from Memphis and normally deal with Roadshow BMW locally and I'd gi My wife's 335i experienced mechanical problems while she was in Nashville. We are from Memphis and normally deal with Roadshow BMW locally and I'd give them 6 out of 5 stars for every encounter we've ever had with them. Not so with BMW of Nashville. Starting with not recommending that she should bring the car in immediately when the warning light came on Saturday, they recommended that she wait until Wednesday when they would have a loaner car available. Unfortunately the same light came on Monday while she was on I-65 and then got worse seconds later and the car went into limp mode giving her just enough time to pull to the shoulder in rush hour traffic. It was close to closing time so the reaction at BMW of Nashville - not our problem. When we got the car to the dealership we met Kevin in the service department who was a nightmare to deal with. He couldn't get answers from the warranty company about whether this was a covered repair. Problem is I was on the phone with the warranty company and they were showing he hadn't been calling when he said he had. They gave me a claim number instantly. It got worse from there with a quote for the portion not covered by warranty that he gave me to the penny but three hours later when the car was ready it had grown by 70% and he said he forgot a few items and was just giving me an estimate during the earlier call. The kicker was when Kevin informed us that it's company policy to have the customer pay for the entire job until such time that the warranty company funds the claim number. This policy was confirmed by the service manager Wayne Jayco because they didn't know this particular warranty company and they could be left holding the bag. I didn't have much choice as my wife is stranded 200 miles from home so we agreed. Amazingly the warranty service they had never heard of faxed funds authorizations to them while my wife was waiting to check out. Unprofessional service! Unbelievable jerks to a mom and an 8 year old stranded 200 miles from home. Were it not for the fact that I've had exemplarly service from Roadshow in Memphis I would leave the experience completely jaded against BMW. As it stands, I wish I had directed the towing company to take it to Memphis. I highly recommend anyone considering a BMW purchase in Nashville to make sure they have someone outside the dealership that can service their car. More