BMW Certified Pre-Owned Nashville

Purchase of used vehicle Salesman (Dennis) went out of his way to answer all my questions and I ended up purchasing the vehicle with a test drive. The price was reasonable and Salesman (Dennis) went out of his way to answer all my questions and I ended up purchasing the vehicle with a test drive. The price was reasonable and I am happy with the vehicle. However, the paperwork is a nightmare. After driving 3 hours it took 2 1/2 hours to do the paperwork on a cash deal. After signing the last document I asked them to expedite sending me the title as it had to registered within 7 working days to preclude paying a penalty. They assured me they would. Ten working days and no title in hand. No answers to my E-mails. Once you purchase from these folks you are obviously forgotten. More

No Purchase I emailed/expressed interest in a car I saw on the website. On the first try-no response. On the second try I did get a response. I tried asking qu I emailed/expressed interest in a car I saw on the website. On the first try-no response. On the second try I did get a response. I tried asking questions-no response. So I called the dealership-expressed interest in a car-got limited information. So I drove to the dealership-When a salesman asked my name he connected me to one of the prior salesmen that had contacted me-but he offered to help anyway. At first we couldn't find the vehicle. I had to convince him that it was online, it was "ready" for sale. He found it. I drove the vehicle and really liked it. When we went to discuss a deal-no flexibility. They added some sort of pricey scotch guard interior protection and some other fluff. I wasn't going to pay for that. We got stuck on the price! Their "SONIC" price is set based on blah blah blah (Kelly Blue Book, market conditions, whatever). Apparently the SONIC price is set in stone. When I became evident that we would never reach a deal-I left. I drove 200 plus miles to another BMW dealer and made the deal and bought my BMW that day-from another dealer. I tried - BMW of Nashville did not. Apparently they sell so many vehicles they don't have to negotiate, they can select their customers, and they can lose sales. It's all good-but I don't recommend this dealership or experience to anyone. More

Wasted more than half a day with this dealer Started out well with identifying a car over the internet and phone. Spent time with the sales person(s) asking about the used car I was interested in Started out well with identifying a car over the internet and phone. Spent time with the sales person(s) asking about the used car I was interested in. A BMW x3 2016. He/She went off to do thier thing (sale manager has to approve everything) and returned with an offer. I countered it, since it was a poor offer for sale, and asked to reduce the $600 Doc Fee to $200, which is still high. Then they try and pass along their "Business Tax" Fee of $135 as well. In between I am doing all my research and double checking their site to make sure I am getting the used car I want, hence wasting my time. After all this and we agree on a final price, the salesman calls back and says oops I made a mistake, I'm sorry, the car is not available it is "already sold". The first question I asked Terra the first sales person and then when she gave me to Gregery the second sales person was "is the car still available for sale'? The answer was yes both times. Waste of time. More

Excellent!! I was passing through town and my A/C went out in my 2014 435i. I stopped in to the dealership at 4:00 and hoped someone would be kind enough to look I was passing through town and my A/C went out in my 2014 435i. I stopped in to the dealership at 4:00 and hoped someone would be kind enough to look at it. I was greeted right away by a service manager who looked at it and knew right away what the problem was. I expected to be told I would have to make an appointment to get it fixed and be given all sorts of trouble since I would only be in town for the night. To my surprise, they took it right in, had the part in stock, and fixed it within 40 minutes. I have owned a Nissan, Chevy, Ford, and a Benz and I have never walked in with a problem that was fixed while I waited and in under an hour at that. Then the service manager asked if I could wait an extra 15 minutes so they could wash it for me! Every person that I had to deal with was knowledgeable, friendly, and customer service oriented. It doesn't get any better than this. Just wish I lived in Nashville!! More

5 Star Experience Once again Jeph Simmons made it a very easy and satisfying experience for my BMW 328ix service call. Over the past 15+ years he has been my go to per Once again Jeph Simmons made it a very easy and satisfying experience for my BMW 328ix service call. Over the past 15+ years he has been my go to person for a variety of BMW's I have owned. Two M5's and a 328ix. More

The only thing worse than the paint quality is the service I found a car I was interested in by looking at their website. After playing phone tag and texting all day, there was still no answer as to whether t I found a car I was interested in by looking at their website. After playing phone tag and texting all day, there was still no answer as to whether the car I wanted was still available. I was going to drive 2.5 hours just to look at it, and I wanted to make sure the car was available. I finally spoke with the salesman on the phone and we even agreed on a price, pending my inspection of the car. I asked him to hold the keys and that I would be there by 11am the next day. I drove 2.5 hours to see the car. I was greeted with "someone just drove the car and I think they are going to buy it." I was infuriated. He had made no effort to hold the car. We had even texted that morning while I was on my way. I decided to go ahead and look at it anyway, in case the sale fell through. I was shocked at the quality of this "Certified Pre-Owned" car. I have bought a CPO car from another BMW dealer before and the quality was top notch. This car had been painted in several places, with overspray EVERYWHERE. There was even a huge dent in the door and fender. It was completely unacceptable. I then walked over to another car and couldn't believe the paint quality on the rear bumper. On a $26,000 CPO BMW!! I've seen nicer cars at the corner car lot. It's obvious this dealership does not care about customer service or quality of their cars. I believe if you are going to pay a premium price for a premium car, you deserve quality and deserve to be treated better than you are at the DMV. As for the salesman not holding the keys while I drove 2.5 hours....he blamed it on "company policy." He mentioned no such policy on the phone. Either way, its unacceptable. Management should empower their sales team for circumstances like that, and the sales team should be honest enough to tell you they can't hold the keys. Bad all the way around. I went out of my way to show that I was serious about buying the car. While trying to defend himself, he blamed me for not putting a hold on the car with a $1000 credit card payment! He of course, mentioned no such option on the telephone. More

Great experience 2013 328i...Never had a bad experience with service department. Always greeted promptly and courteously, service advisers are knowledgeable, requested 2013 328i...Never had a bad experience with service department. Always greeted promptly and courteously, service advisers are knowledgeable, requested work is performed in timely manner. I always wait during service. Estimated time to completion is accurate, waiting area is clean and comfortable, repairs are thoroughly explained. Never had to take back for inadequate work. Very happy More

Great Service I had my X5 in for service, and I have never had a bad experience in the 3 1/2 years that BMW of Nashville has been servicing my vehicle. I had to upg I had my X5 in for service, and I have never had a bad experience in the 3 1/2 years that BMW of Nashville has been servicing my vehicle. I had to upgrade my onboard system, which while creating another issue, the service staff was more than happy to help me over the Christmas weekend. I'll explain, when I picked my vehicle up on the evening of Dec. 23, I had a malfunction light come on, I returned to the service center and Brad took my car in and had the system re-calibrated, which didn't completely correct the issue. I had to return on Christmas Eve and Service Manager Michael Janca, promptly put me in a loaner car until they could properly diagnose and take care of the issue. On Monday morning my car was ready, all systems go! They are top drawer in my opinion. My next vehicle purchase will be from BMW of Nashville. Thanks to Karen Gerow and all the service staff for all you do! More

Not Happy This was my first time considering a lease. I was rushed through the process with a low ball trade-in price. I was not explained how a lease really wo This was my first time considering a lease. I was rushed through the process with a low ball trade-in price. I was not explained how a lease really works and I feel like I got taken. Customer service after the sale is terrible. My rep's mailbox is always full and he doesn't bother to respond even when I leave a message. I wrote a letter to the manager saying how disappointed I was in the whole process but my email was ignored. I will never purchase here again. More

Overall Bad Experience Years ago when I was able to upgrade to luxury automobiles, I found the buying experience a little less filled with dread and anxiety. Although, I h Years ago when I was able to upgrade to luxury automobiles, I found the buying experience a little less filled with dread and anxiety. Although, I had not yet owned a BMW, I expected the experience to be similar to Mercedes and Lexus. Well not the case I found with BMW of Nashville. Without going into all the details, suffice it to say the experience was terrible from beginning to end. Their complete lack of honesty, respect and integrity is appalling. All I ask of anyone I associate with, whether business or personal, is the expectation of mutual respect, courtesy, to do the right thing, and don’t lie to my face. Do yourself a favor and go to a dealership that has integrity and appreciates your business! More