BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

They solved the service problem but failed to communicate with me. Had my car for 2 weeks, never called me, didn't return my voice mails or texts. I only found out my car was ready by calling them and insist with me. Had my car for 2 weeks, never called me, didn't return my voice mails or texts. I only found out my car was ready by calling them and insisting to speak with a real person. More

Amiel was our advisor and he was fantastic. fantastic. Could not ask for someone better. fantastic. Could not ask for someone better. More

Service-oriented and responsive. They made it easy and everyone was pleasant to work with especially Amiel. I will be using them for future servicing needs. They made it easy and everyone was pleasant to work with especially Amiel. I will be using them for future servicing needs. More

Excellent service! Went in for an oil change and other minor checks. They were done in about an hour. Friendly staff and comfortable waiting area. They have free coffee Went in for an oil change and other minor checks. They were done in about an hour. Friendly staff and comfortable waiting area. They have free coffee/water and a tv with comfortable chairs. More

Pleasant and efficient customer experience. Really liked the video link illustrating the nail in my tire. Really liked the video link illustrating the nail in my tire. More

Amiel was awesome to deal with; got a loaner car and very happy with the service! Car runs great; will be back for my next service visit! happy with the service! Car runs great; will be back for my next service visit! More

It was my first visit to this location and it was excellent. Yean provided great customer service and I am happy with the work on my car. I will definitely go back. The showroom is also beautiful- b excellent. Yean provided great customer service and I am happy with the work on my car. I will definitely go back. The showroom is also beautiful- big improvement on Boston- horrible .went once never went back based on location only. Have been taking my cars to Sudbury for years - BTW service there is great too. More

The professionalism upon my arrival was exceptional. The associate was caring and attentive as we discussed my car issue. The associate was caring and attentive as we discussed my car issue. More

Ameil worked with us to delineate issues we had to address. After we picked up of the car we had an engine light warning and he promptly had us come back. The car was immediately Scanned for the pr address. After we picked up of the car we had an engine light warning and he promptly had us come back. The car was immediately Scanned for the problem and he had the minor but important problem fixed properly without further charge. More

Had an emergency where my coolant was leaking. They took me in sane day, and not only loaned me a car, but took care of me and gave me a great deal on the service. They were constantly in contact They took me in sane day, and not only loaned me a car, but took care of me and gave me a great deal on the service. They were constantly in contact with me, and very accommodating. So happy they opened! More