BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

Great customer service. Jean is super friendly and explains everything. Makes you feel like you know exactly what I the issue is with your car. Jean is super friendly and explains everything. Makes you feel like you know exactly what I the issue is with your car. More

Team went out if their way to make things right after the issues during my first visit were not fixed. issues during my first visit were not fixed. More

This was my first visit to Herb Chambers Medford. There was someone waiting waiting for me before I got out of the car.I was introduced to Amiel who explained in detail what the repair would entail. There was someone waiting waiting for me before I got out of the car.I was introduced to Amiel who explained in detail what the repair would entail.When I agreed to the work, he arranged a ride home for me. It was a big job that took overnight to complete. I picked it up yesterday. More

Jose has been challenging to work with form the begining. He has been pushy, arrogant and has spoken down to me from the beginning. He has consistantly reframed both the conversations and interactions we h He has been pushy, arrogant and has spoken down to me from the beginning. He has consistantly reframed both the conversations and interactions we have had as somehitng which they were not. He has continued to stand in way of resolving my service issues - even after I solicited a thrird party opinion - stating that they have little responsibility for failing parts and unresolved issues, nw that I am $4000 into a repair. The bullying and lack of interest in really helping me resolve these service issues and safety issues have made me take my unresolved and undrivable car elsewhere. Jose's condescending attitude isn't doing BMW or Herb Chambers any favors - (and yes, we have purchased a car from Herb Chambers)... More

Took care of me and my car in every way. Very satisfied. Great location too. Very satisfied. Great location too. More

Outstanding service. On time and very good costumer service. Thank very much for a 100% On time and very good costumer service. Thank very much for a 100% More

Car was not vacuumed after being told it would be and waiting for about half hour. Overall good service. waiting for about half hour. Overall good service. More

Very impressive, service writer was courteous, explaining everything before and after servicing my vehicle.. Vehicle was finished quickly and was returned washed. everything before and after servicing my vehicle.. Vehicle was finished quickly and was returned washed. More

Clean, efficient, on time and as promised. Easy to make an appointment and really nice and new facility. Easy to make an appointment and really nice and new facility. More

From the time I called to make an appointment to the time I arrived and received my service maintenance I was treated with the utmost courtesy and friendliness. Yean was extremely helpful. Definitely would r I arrived and received my service maintenance I was treated with the utmost courtesy and friendliness. Yean was extremely helpful. Definitely would receive going here to all my friends! More