BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

Good service and particularly grateful for the opportunity to personally inspect the car with the mechanic Seth and speak to his foreman Bill. Pleasant interaction with the staff enabling customer opportunity to personally inspect the car with the mechanic Seth and speak to his foreman Bill. Pleasant interaction with the staff enabling customers (who have interest to do so) to speak to the subject matter experts instead of service sales managers only. More

Thank you so much Jose and Amiel for excellent service, top notch communication, and quickly assisting with getting my car repaired. I would definitely return here for future service and I would absolutely top notch communication, and quickly assisting with getting my car repaired. I would definitely return here for future service and I would absolutely recommend them to anyone I know. More

I had a great experience with Herb Chambers BMW of Medford Service Deparment. They did an oil change and a thorough inspection. Jose did a great job on intake and communicating throughout the proces Medford Service Deparment. They did an oil change and a thorough inspection. Jose did a great job on intake and communicating throughout the process. More

This was my first visit at Herb Chambers in Medford, and I had one of the best experiences in this dealer ship. Great job goes out to everyone! Thank you. I had one of the best experiences in this dealer ship. Great job goes out to everyone! Thank you. More

I feel like I was taken advantage of. I brought my car in for an oil change and came out with a bill of $1,108.26. Needless to say I will not be returning to the Medford BMW dealer.. I brought my car in for an oil change and came out with a bill of $1,108.26. Needless to say I will not be returning to the Medford BMW dealer.. More

Great customer service. Jean is super friendly and explains everything. Makes you feel like you know exactly what I the issue is with your car. Jean is super friendly and explains everything. Makes you feel like you know exactly what I the issue is with your car. More

Team went out if their way to make things right after the issues during my first visit were not fixed. issues during my first visit were not fixed. More

This was my first visit to Herb Chambers Medford. There was someone waiting waiting for me before I got out of the car.I was introduced to Amiel who explained in detail what the repair would entail. There was someone waiting waiting for me before I got out of the car.I was introduced to Amiel who explained in detail what the repair would entail.When I agreed to the work, he arranged a ride home for me. It was a big job that took overnight to complete. I picked it up yesterday. More

Jose has been challenging to work with form the begining. He has been pushy, arrogant and has spoken down to me from the beginning. He has consistantly reframed both the conversations and interactions we h He has been pushy, arrogant and has spoken down to me from the beginning. He has consistantly reframed both the conversations and interactions we have had as somehitng which they were not. He has continued to stand in way of resolving my service issues - even after I solicited a thrird party opinion - stating that they have little responsibility for failing parts and unresolved issues, nw that I am $4000 into a repair. The bullying and lack of interest in really helping me resolve these service issues and safety issues have made me take my unresolved and undrivable car elsewhere. Jose's condescending attitude isn't doing BMW or Herb Chambers any favors - (and yes, we have purchased a car from Herb Chambers)... More

Took care of me and my car in every way. Very satisfied. Great location too. Very satisfied. Great location too. More