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BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

Medford, MA

4.6
103 Reviews

103 Reviews of BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

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July 04, 2023

Clean, professional, trustworthy - I think they genuinely care about their service, customers and reputation. They also really leverage digital communication making experience efficient! More

by erikaleila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yean Lugo Lara
Jul 05, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the kind words! We're glad to hear that our team at Herb Chambers BMW Certified Pre-Owned Medford provided you with professional experience. We appreciate your support and hope to see you again in the future!

June 24, 2023

I couldn’t choose no star or I would have, oil change took too long, much longer than promised. Car was dirty, help was surly, I’ll never come there again More

by Jakki.Sasso
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Yean Lugo Lara
Jul 19, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Jakki, We strive to provide efficient and friendly service, so it's disappointing to hear that we may have left the wrong impression. I would like to personally address your concerns and make things right. Please reach out to me at your earliest convenience. Thank you - Melissa Steffy - General Manager - msteffy@herbchambers.com

May 16, 2023

outstanding service and super nice customer service only 1 thing that’s making your company a perfect 10 …. rotten old mealy mac apples in the bowl offered to customers. does your owner understand More

by joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for your feedback, Joseph. We hope to provide you with a 5-star experience next time. -Herb Chambers BMW Certified Pre-Owned Medford

May 17, 2023 -

joseph responded

that’s a lame response in my message. I forgot the word not( in front of Making )not making.

May 04, 2023

Good service, delivered timely and as promised. Easy to schedule, everything went as is always should be. More

by p.ilyinskii
Recommend Dealer
Yes
Employees Worked With
Jose Grullon
May 05, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We are happy to hear that you had a great experience! At Herb Chambers BMW Certified Pre-Owned Medford, we strive to provide timely, hassle-free service for all our customers. Thank you for choosing us and we hope to see you again in the future!

May 03, 2023

Amiel provided great service and kept me informed at all times. Overall it was a great experience. More

by brathwaitemj
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We're happy to hear Amiel provided you with an excellent experience! Thanks for your business and please don't hesitate to reach out if our Herb Chambers BMW Certified Pre-Owned Medford team can be of service again in the future!

April 27, 2023

Good service and particularly grateful for the opportunity to personally inspect the car with the mechanic Seth and speak to his foreman Bill. Pleasant interaction with the staff enabling customer More

by Marc van Rooijen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth, Bill
May 01, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Marc, we're pleased you valued the service provided by Seth and Bill during your recent visit with us at Herb Chambers BMW Certified Pre-Owned Medford! Thank you for entrusting our team in maintaining your vehicle. We hope to see you soon!

April 21, 2023

Thank you so much Jose and Amiel for excellent service, top notch communication, and quickly assisting with getting my car repaired. I would definitely return here for future service and I would absolutely More

by Mifjes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Grullon, Yean Lugo Lara
Apr 24, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We're glad to hear that Jose and Amiel provided you with top-notch communication and excellent service during your visit to Herb Chambers BMW Certified Pre-Owned Medford. Thank you for choosing us for your car repair needs and for recommending us to others. We look forward to seeing you again soon!

April 11, 2023

I had a great experience with Herb Chambers BMW of Medford Service Deparment. They did an oil change and a thorough inspection. Jose did a great job on intake and communicating throughout the proces More

by mpm123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis, Jose Grullon
Apr 13, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We are so glad Jose provided excellent communication throughout the oil change and inspection process. We appreciate your business and hope to see you again in the future. Thank you! - Herb Chambers BMW Certified Pre-Owned Medford

February 26, 2023

This was my first visit at Herb Chambers in Medford, and I had one of the best experiences in this dealer ship. Great job goes out to everyone! Thank you. More

by gabriel_rodriguez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Grullon, Yean Lugo Lara
Mar 01, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Gabriel, thank you for your feedback! We're so glad to hear that your first visit with us was one of the best experiences you've had. We appreciate you coming to Herb Chambers BMW Certified Pre-Owned Medford and are here if there's anything else you need!

February 04, 2023

I feel like I was taken advantage of. I brought my car in for an oil change and came out with a bill of $1,108.26. Needless to say I will not be returning to the Medford BMW dealer.. More

by Tillieluzzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Grullon, Yean Lugo Lara
Feb 24, 2023 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We're sorry to read this review and appreciate you bringing your concerns to our attention. It is never our intention to frustrate anyone, and we hope you will reach back out to us so we can review what is needed with respect to your vehicle. Maintenance is a necessary part of ownership and we would be happy to review our recommendations with you in detail. Please reach out at your convenience. Thank you, James Grammas - General Manager - jgrammas@herbchambers.com

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